Apple 30-Day return Policy on MacBook

Discussion in 'MacBook' started by Buerkletucson, Apr 19, 2016.

  1. Buerkletucson macrumors 6502

    Buerkletucson

    Joined:
    Sep 12, 2015
    #1
    FYI....

    With the news of today's silent upgrade to the MacBook and I recently purchased a new machine 3-weeks ago I contacted Apple about their policy.

    They said to box it back up and return it to the Apple store for exchange for the new model.
    30-Days is their return policy on exchange for new/upgrade model releases.

    Guess where I'm heading after work? :D
     
  2. shawngt2 macrumors member

    Joined:
    Aug 28, 2012
    #2
    They announced that the new MB is not available in store until tomorrow, so think you'll have to wait until then.
     
  3. yashz, Apr 19, 2016
    Last edited: Apr 19, 2016

    yashz macrumors regular

    Joined:
    Sep 18, 2015
    Location:
    USA
    #3
    Now that's tempting. I just received mine less than two weeks ago. Do I need to contact apple first or can I just box it up and go to the store tomorrow? Thanks!

    Edited: never mind. I guess I can just do basic return and buy a new one instead. Thanks!

     
  4. Buerkletucson thread starter macrumors 6502

    Buerkletucson

    Joined:
    Sep 12, 2015
    #4

    Just returned mine for a full refund about 1-hour ago......
    Ordering the new model tonight......the local Apple store said they had no idea when they will be getting them in, so I'd rather order it and know when I will get the new machine.
     
  5. yashz macrumors regular

    Joined:
    Sep 18, 2015
    Location:
    USA
    #5
    Yeah. Mine is a gift and person who bought it would hate it if I have to return and ask for the credit card again to buy the new one. I'll just wait a little for the stock at the store to do a swap.
     
  6. Josh125 macrumors 6502

    Josh125

    Joined:
    Apr 28, 2008
    Location:
    Katy, TX
    #6
    I am in the same boat as you. I purchased on April 1st. I chatted with support today and was told there is no leeway on the 14 policy. I might call a few stores around me tomorrow and ask them.
     
  7. gchapman macrumors newbie

    Joined:
    Apr 3, 2009
    #7
    --- Post Merged, Apr 19, 2016 ---
    I bought my rMB 12" on 4/4, and was told Sunday there would be no problem extending my 14 days to the end of the month if the Macbook refreshed. Called today and have the swap scheduled as soon as the stock arrives. Had the impression Apple stores are normally willing to do that. They were eager to make it easy for me, which was very helpful.
     
  8. Josh125 macrumors 6502

    Josh125

    Joined:
    Apr 28, 2008
    Location:
    Katy, TX
    #8
    Good to know and very glad I came through MR tonight and saw this. I'll give them a call tomorrow.
     
  9. yashz macrumors regular

    Joined:
    Sep 18, 2015
    Location:
    USA
    #9
    What number you called to have that scheduled? The physical store or? Don't want to carry around the MacBook in the box hoping it's in stock. Thanks!
     
  10. Buerkletucson thread starter macrumors 6502

    Buerkletucson

    Joined:
    Sep 12, 2015
    #10
    Just returned mine for a full refund today.....24 days since purchase.
    Just placed order for the new model 1-hour ago.

    It's 30-day return period on updates/refreshes.
    Both Apple support and the local Apple Store confirmed this.

    I would of just done an exchange but the Apple Store didn't know when they would have them in stock.
    So they just refunded my money and I ordered online.
     
  11. gchapman macrumors newbie

    Joined:
    Apr 3, 2009
    #11
    --- Post Merged, Apr 20, 2016 ---
    I called the same store where I purchased the 2015 rMB 17 days ago. They got back to me today and were holding the 2016 model for me, and I came in and swapped it. This happened on a corporate account, though, and I think they give corporate accts precedence on this kind of stuff (holding a swap for you) - but their willingness to do the swap in the 14 days to one month zone was clearly said to me before I let them know it was a corporate purchase.
     
  12. tpr007 macrumors regular

    tpr007

    Joined:
    Mar 1, 2007
    Location:
    Hong Kong
    #12
    14 days return policy here in HK.

    Luckily I did my exchange yesterday which was the 14th day!
     
  13. zippster macrumors regular

    zippster

    Joined:
    Sep 5, 2007
    #13
    bought mine on the 8th march, took it back wednesday for a full refund and ordered the BTO 1.3/512 version..

    i guess it depends form store to store on there policy.
     
  14. tpr007 macrumors regular

    tpr007

    Joined:
    Mar 1, 2007
    Location:
    Hong Kong
    #14
    Was that in Hong Kong?
     
  15. zippster macrumors regular

    zippster

    Joined:
    Sep 5, 2007
    #15
    nope sunny basingstoke , hampshire, UK
     

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