so what does that make you then if iphones are "phone n00bs" and you bought one......
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Apple acknowledges iPhone 3G reception issues
- Thread starter daihard
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so what does that make you then if iphones are "phone n00bs" and you bought one......
As a UK user who has had iphone 3g since day 1 (some 6 weeks) I guess I am out of the term where I can return the phone and cancel the contract. I have, incidentally, returned the 1st phone I had since I had issues with the build quality. I have upgraded the software to 2.0.1. and have the lag and 3g issues.
How do I stand on canceling the contract and returning this phone since, I believe, 02 are in breach of contract since they are not providing the 3g service I signed up for effectively.
I would like to exchange my Iphone and contract for one with Vodafone since there 3.5g implementation appears to be far quicker than the O2 offering.
I am disappointed with Apple and O2, I had an original Iphone which prompted me to become an early adopter with Iphone 3g
How do I stand on canceling the contract and returning this phone since, I believe, 02 are in breach of contract since they are not providing the 3g service I signed up for effectively.
I would like to exchange my Iphone and contract for one with Vodafone since there 3.5g implementation appears to be far quicker than the O2 offering.
I am disappointed with Apple and O2, I had an original Iphone which prompted me to become an early adopter with Iphone 3g
I'm sure I'll be corrected...
Didn't Apple have to be sued to admit problems with other devices, such as laptop backlights and iPod batteries?
And even then, they mostly settle things by giving away Apple store vouchers.
Stupid firmware updates
With every new firmware update I drop more and more calls while on the 3G network. It's getting to the point where my phone barely functions when I'm connected to it. I thought the firmware updates were supposed to be fixing these problems, not making them worse. I know there's a place on Apple's website where you can comment on software/hardware issues. Can anyone tell me the link? I want to make sure Apple knows that it's not just 2% of phones that's affected. Thanks.
With every new firmware update I drop more and more calls while on the 3G network. It's getting to the point where my phone barely functions when I'm connected to it. I thought the firmware updates were supposed to be fixing these problems, not making them worse. I know there's a place on Apple's website where you can comment on software/hardware issues. Can anyone tell me the link? I want to make sure Apple knows that it's not just 2% of phones that's affected. Thanks.
While it is certainly true that Apple is new to the phone market, it doesn't mean that is the reason for the problems. I went through two Samsung Blackjacks and a Blackjack II before AT&T switched me to a Moto Q9h because all the BJs had problems maintaining calls. AT&T even told me there was a design flaw that made BJs fail after some time (I don't know if that's true or not). Nonetheless, Samsung is no 'n00b' to the phone market, yet their smartphones failed me more than my iPhone has so far.
The article I quoted may have used the word "fix" in a loose sense. Really, when the issue is hardware-related, I don't think any software patch can truly "fix" the problem. It can certainly help work it around.
If you're right about point #1, it actually works better for the customer. If I had a lot of dropped calls on 3G, I'd rather my iPhone stay in EDGE and maintain phone connections.
Apple will eventually update the Infineon chipset to resolve the issue more fully. Until then, we'll have to rely upon their software workarounds... for better or for worse.
Well, I've never owned a Samsung and it's possible they've manufactured a dud or two. And Ericsson may have an advantage as they are also one of the largest suppliers of telecom infrastructure. 40% of all cellphone calls around the world are made through their systems, I guess SonyEricsson handsets are more likely to be fully compliant and compatible. Same goes for Nokia. Having that kind of know-how inhouse is probably a valuable asset. Samsung and Apple only make handsets...
so...
if this patch was supposed to help reception issues and it hasn't (in the main) are we to assume that the problem is hardware related?
surely a patch would be the best Apple could do at this point and so if it doesn't work....recall??
surely..??
if this patch was supposed to help reception issues and it hasn't (in the main) are we to assume that the problem is hardware related?
surely a patch would be the best Apple could do at this point and so if it doesn't work....recall??
surely..??
The article I quoted may have used the word "fix" in a loose sense. Really, when the issue is hardware-related, I don't think any software patch can truly "fix" the problem. It can certainly help work it around.
If you're right about point #1, it actually works better for the customer. If I had a lot of dropped calls on 3G, I'd rather my iPhone stay in EDGE and maintain phone connections.
Apple will eventually update the Infineon chipset to resolve the issue more fully. Until then, we'll have to rely upon their software workarounds... for better or for worse.
Actually if you go to the ex-Apple employee blog of the information, it goes into more detail:
So thus it would be able to be addressed by a software fix if true - just not Apple's fix.
I wasn't suggesting anything really - just stating a fact. I was told that if you have an active Edge data connection and a call comes in, the call goes right to voicemail. I would think that's an important bit of information for someone to know if they are planning to just turn 3G off. If I'm wrong about that, I'm sure someone will point it out.
Most importantly, Apple and/or AT&T need to rectify this problem.
AT&T is also making tweaks to their network to address the 3G dropped call issues. Between both AT&T and Apple they should get it working at some point...
My phone isn't exhibiting this behavior. Reception on the iPhone in my house is poor - typically 1-2 bars on 3G. 3 bars on EDGE. Frequently drops calls on either 3G or EDGE, although it seems to happen more frequently on 3G. Either way, it has never, even after updating to 2.0.2, switched itself to EDGE. It will sit on 3G "No Service" and never automatically switch. Maybe there's something wrong with my phone in particular, but...
Anyone heard of having poor call quality even though the phone shows FULL signal? Not using 3G as its not in my area, and I have it turned off. So I have edge on, and totally full signal, but my calls sound like the signal is 1-2 bars quality wise.
I've had the phone 3 days, I think I am going to try and get it exchanged, would you guys agree? Is this my phones fault or is this AT&T in my area or something?
I've had the phone 3 days, I think I am going to try and get it exchanged, would you guys agree? Is this my phones fault or is this AT&T in my area or something?
I agree. If the problem is in the driver (i.e. software) instead of the 3G chip itself, then it is definitely fixable by a software patch. I just find it funny that Apple (or the ex-employee guy) indicates that the vendor is dragging their feet on this. It is pretty well known that Infineon is to blame on the 3G reception issue. The longer it takes Infineon to produce a true fix, the worse off they would be.
I don't believe that blog post for a second. The negative publicity about this 3G problem could snowball out of hand very quickly. If people think iphones are defective, fewer of them will be sold, thus fewer infineon chipsets sold. It's in infineons best interest to get out a working driver (if that's all it takes to fix the problem).
I think an earlier poster got it right. Apple will revise the hardware soon, and anyone with a rev. A iphone 3G can swap it out for a rev. B iphone 3G.
Cost of equipment swap > software update. Do the math. The only way you'll see a swap (also known as a silent recall) is if the software fix DOESN'T work.
Apple is just trying their best to cover this up. They deleted a post yesterday of mine that referenced this:
http://tech.yahoo.com/news/nf/61404
"We believe that these issues are typical of an immature chipset and radio protocol stack where we are almost certain that Infineon is the 3G supplier," Windsor wrote. "This is not surprising as the Infineon 3G chipset solution has never really been tested in the hands of users. Some people will not experience these problems, as it is only in areas where the radio signal weakens that the immaturity of the stack really shows."
http://tech.yahoo.com/news/nf/61404
"We believe that these issues are typical of an immature chipset and radio protocol stack where we are almost certain that Infineon is the 3G supplier," Windsor wrote. "This is not surprising as the Infineon 3G chipset solution has never really been tested in the hands of users. Some people will not experience these problems, as it is only in areas where the radio signal weakens that the immaturity of the stack really shows."
I know I'm not being helpful here
but I think you have about a 3% chance of getting a refund. Mobile phone companies never make guarantees about coverage or call quality and I bet if you check the T&Cs it might even go so far as to avoid any liability for coverage problems. Otherwise how would idiot operations like '3' keep going?As for 3g and 2.0.2, I agree this is a bit of a shoddy implementation. It seems to be mostly US people complaining and from what I know, 3G is relatively new over there. My experience for about 4-5 years of 3G phones is that 3G is pretty frustrating and where the phone might jiggle between 3G and 2G it can get plain annoying. Having said that, my Sony Ericsson did a better job than my iPhone. 2.0.2 made things worse for me - used to get 2 bars (when I know I have full 3G possible, since my Sony Ericsson says so!) now it seems to jiggle between full and 1 (maybe two base stations? one likes me, the other not?)!
I think the problem here is that we're really used to a great service from Apple. You'd never get any updates, fixes or acknowledgements from other phone manufacturers, yet we expect them and we expect them quickly from Apple. So they're running around like headless chickens only to disappoint us anyway! They probably have no idea what is needed to fix it. And it'll be difficult to please 3G software installed at like a hundred phone providers across the world - ?
Apple may not do a total public recall, but they may do a quiet phase out and exchange.
For people reporting bad 3G reception, they may reorder their 3G chipsets for manufacture, and start giving those phones out for exchange and new orders without announcing immediately any changes.
For people reporting bad 3G reception, they may reorder their 3G chipsets for manufacture, and start giving those phones out for exchange and new orders without announcing immediately any changes.