Post a fact and I’ll listen. When you sell hundreds of millions of products, a small number of those could be impacted. A defect would impact many, many more products. Apple is good about taking care of their customers, so even small numbers will have repair programs.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Acknowledges Issue With Some Entry-Level 2019 13-Inch MacBook Pro Models Unexpectedly Shutting Down
- Thread starter MacRumors
- Start date
- Sort by reaction score
Just experienced this on my entry-level 2019 13-inch MacBook Pro.
I was writing a paper on my MacBook Pro, and it was like "beep beep beep beep beep beep beep beep beep beep," and then it unexpectedly shut down. Like half of my paper was gone. And I was like, "Hnnnn?" It devoured my paper. It was a really good paper. And then I had to write it again. And I had to do it fast so it wasn't as good. It's kind of.... a bummer.
I was writing a paper on my MacBook Pro, and it was like "beep beep beep beep beep beep beep beep beep beep," and then it unexpectedly shut down. Like half of my paper was gone. And I was like, "Hnnnn?" It devoured my paper. It was a really good paper. And then I had to write it again. And I had to do it fast so it wasn't as good. It's kind of.... a bummer.
Battery calibration problems?
If you do these steps and they fix the issue, try resetting the SMC and see if they start happening again.
Wonder if this is some odd smart charging behavior bug. Apple does charge-to-80 for iDevices. Maybe MBPs have a 90% threshold, but there's a problem between the SMC and the smart charging logic?
If you do these steps and they fix the issue, try resetting the SMC and see if they start happening again.
Wonder if this is some odd smart charging behavior bug. Apple does charge-to-80 for iDevices. Maybe MBPs have a 90% threshold, but there's a problem between the SMC and the smart charging logic?
No company provides exact numbers that are affected by defects regardless of the proportion affected. But, you'll know when it's quite a significant number when the company has to "acknowledge" that a defect exists.
Where's your hard numbers or facts concerning whether it's small or large?
If you don't have any, then your opinion about "small" is just as important as your defense; inconsequential.
Last edited:
The problem I have is that he’s doing all the grandstanding as Apples CEO. If he wants to be a social political activist he should retire from Apple. Then he is free to preach all he wants.
I don’t give a rats behind about politics. Tired of all the BS in today’s politics. The government is corrupt. Always has been always gonna be. So your wrong about my attacking his politics.
Honestly, I'm at a point now where I am hesitant to purchase Apple products where as before I would run out on day 1. Apple really needs to get it together.
He needs to return it to the retailer it was shipped from, why in the world would he take it anywhere else?
Even a failure rate of 10% is abysmal, let alone 30%. But it's only "anecdotal" evidence until Apple releases the numbers, right? (Hint: They won't because they sweep anything they are at fault for under the rug).
[automerge]1575483861[/automerge]
This.
It is theft even if you didn't order it. They will eventually find out about the charges being reversed and the retailer will want to know who ordered it.
What the OP should do is leave the empty box on their porch [or put a GPS in the box] and see where it disappears to.
Does your model have the T2 chip? If so, the unexpected shutdown may be kernel panic. I went through that with my 2018 15" MBP.
You need to stop acting like you know as well.
This is a software bug, that my MBP 15 late 2013, Apple have had since mojave.
I think I found the sinner yesterday. I have had No random crashes within the last 24 hours
I were getting fustrated by VLC taking 10-20 seconds to start a video while connected to the internet, but starts immediately when offline...
After using little snitch to block trustd, I have not experienced any random shutdowns.
Trustd should be the good guy, but turned evil 😅😂
TL;DR Block trustd from checking every single file you interact with.
*EDIT* My mac just crashed 3 times in a row... Did some testing with gfxCardStatus and it crashed when I started using the NVidia card...
I think I found the sinner yesterday. I have had No random crashes within the last 24 hours
I were getting fustrated by VLC taking 10-20 seconds to start a video while connected to the internet, but starts immediately when offline...
After using little snitch to block trustd, I have not experienced any random shutdowns.
Trustd should be the good guy, but turned evil 😅😂
TL;DR Block trustd from checking every single file you interact with.
*EDIT* My mac just crashed 3 times in a row... Did some testing with gfxCardStatus and it crashed when I started using the NVidia card...
Last edited:
It’s really not tough though, he should be sending device back to where it came from.
Their inaction to redesign and discontinue it completely prove it’s not a major issue.
[automerge]1575485011[/automerge]
So you should stop speculating it’s 10% or 30%.
0.05% of 20M is still a largish number. And that’s just 1 year. 30% would be totally unmanageable.
[automerge]1575485294[/automerge]
I’m simply saying there isn’t enough data to say “defect” or “design flaw.”
The inaction from Apple suggests the problem is somewhat limited.
Last edited:
Mine is good so far. My 2017 was a real pos though. I took the bottom off and took out the SSD hoping it would reset but nope still had issues. Would have cost too much to fix whatever it was. The 2019 is working great. Better keyboard, no display light bleed, no artifacts, no crackling speakers, no overheating...
There was no redesign of the butterfly-switch. It was abandoned and they returned to the same designed scissor-switch which was evident from multiple sources after a tear down. Get your facts straight or at this point with all of your misinformation, then you're just telling lies.
ZDNet Article 16" MacBook Pro Scissor-Switch
Verge Article 16" MacBook Pro Scissor-Switch
SlashGear Article 16" MacBook Pro Scissor-Switch
[automerge]1575485850[/automerge]
A defect was acknowledged. That's what a defect is; a flaw. There was action by Apple to acknowledge, provide support steps, and to refer affected users with contacting Apple Support.
Who on this forum really believes this person any more with their posts?
Received this notice of a law firm wanting to purchase my MBP. Funny that I never even contacted them which it says in the email. So, not sure how/why they sent it to me but I seriously have considered selling it to them.
Attachments
Last edited:
You saying Macs didn’t have small bugs a few years ago?
Go back to the 90s and I’m sure they did. They just had smaller market share and less global attention.
My argument on that would be not that they don’t happen on Macs/iOS etc.
You pay Apple premium for how quickly they usually fix them. While android and windows people have to wait a hell of a lot longer for bug fixes.
Wow, you're such a news breaker. Everyone knows they went back to scissor on the 16, but do they still sell MacBooks with the butterfly? I'll wait.
It took 4 years of a supposed catostrophic design flaw for them to go back to scissor and acknowledge an issue for some users. They never admitted it was a design flaw and never said it impacted everyone.
That's what in question here. How big is the issue and how many were impacted. Neither of us know. We do know Apple still sells butterfly keyboards and they didn't rush to go back to scissor. The fact they decided to go back to scissor keys is just part of the normal evolution of products. They tried butterfly and decided to change it several years later. Maybe the failure rate was higher than they wanted. Maybe users didn't like it as much as they thought. I'm conceding all of these things. What I'm not conceding is that it was a major issue, a design flaw, or something that it impacted more than a small number of users.
I'm have a similar problem with my 2013 MBA. Never thought it might have something to do with Catalina. The problem is intermittent and happens mostly when I boot from "sleep". The screen will boot and in less than a minute, the screen goes dark. Hitting the enter key doesn't help. At this poing, I'm thinking the battery needs recharging. The next thing I do is to plug in the charger.
Holding down the power key (upper right hand corner), after maybe 10 seconds the screen fires back up. At this point I'm thinking it was caused by a low battery, but the battery reads a positive figure like 17%. From then on, it's fine. Still, it makes me think there maybe something wrong with the battery and it has me thinking of getting a new MBA.
I'm led to believe Catalina is the last macOS upgrade that my 2013 MBA will support.
Holding down the power key (upper right hand corner), after maybe 10 seconds the screen fires back up. At this point I'm thinking it was caused by a low battery, but the battery reads a positive figure like 17%. From then on, it's fine. Still, it makes me think there maybe something wrong with the battery and it has me thinking of getting a new MBA.
I'm led to believe Catalina is the last macOS upgrade that my 2013 MBA will support.