Apple Acknowledges MBP Heat Problem

joshwest

macrumors 65816
Original poster
Apr 27, 2005
1,132
2
Hey Guys just a little FYI information. Called a direct Apple rep yesterday about a previous claim on another machine but my MBP has been having some weird noises so I told the Rep about it. Since this is my third issue i have had on this MBP she wanted to take a look at it she said she wanted to transfer me to a rep to set up and send in so they can remede the problem. The rep asked me have you had any heat problems, i said if you look at my previous 3 claims they were all about excessive heat. He says well none of them have been in the past month and in the past month Apple has acknowledged a problem with the heat sinks that are on the processors and now they are wanting to fix them. So if you have heat problems still, give apple a call i think they are finally wanting to fix the problem. (sorry about the gramatical errors i'm not fully awake)
 

mdntcallr

macrumors 65816
Aug 1, 2000
1,445
120
dont worry, alot of us arent awake yet. well sort of.

thanks for the feedback. i know apple needs to stop wanting the ultra thin models in this form if they can't get the issues worked out.

i know 1/5 of an inch on a MBP isnt the biggest deal to make it slightly larger if it:
1- makes the heat sinks/fans work properly.
2- allows for more energy in battery
3- allows for Blu-Ray-R drive with DVD+-R DL compatibility as well

hey im hoping for a new sturdier laptop form. apple has been doing the titanium/aluminum thing for a little too long now.
 

Pressure

macrumors 68040
May 30, 2006
3,946
253
Denmark
So this was just somebody you talked to on the phone?

Unless you can find an article about it like this about the noise under the keyboard, the word isn't official.
 

vincebio

macrumors 6502a
Jun 27, 2005
787
42
Glasgow
for some reason you refer to your rep as being both 'he' and 'she' :D

are you too tired from being out late last night at a swingers club?:p
 

joshwest

macrumors 65816
Original poster
Apr 27, 2005
1,132
2
vincebio said:
for some reason you refer to your rep as being both 'he' and 'she' :D

are you too tired from being out late last night at a swingers club?:p

Umm no swingers club for me, She was the direct rep i talked to then the rep "she" sent me to another rep to talk to and set up send in "he"
 

e²Studios

macrumors 68020
Apr 12, 2005
2,104
5
As a poster before said, until Apple releases a announcement or some sort of tech doc this is far from "official".

Ed
 

joebells

macrumors 6502
Oct 24, 2005
425
0
It sounds to me like this rep is confused. They have narrowed down the problem on the regular macbook's to the heatsink in the last month(but its for the random shutdown). So he may have them confused. Or maybe not but it sounds like it to me.
 

joebells

macrumors 6502
Oct 24, 2005
425
0
I know thats why I said I think the rep was confused he heard of new heatsinks and just came to the conclusion himself or something similar. Or maybe not maybe they are replacing heatsinks on mbp's also. But I don't think any of us have heard of it before.
 

joshwest

macrumors 65816
Original poster
Apr 27, 2005
1,132
2
joebells said:
I know thats why I said I think the rep was confused he heard of new heatsinks and just came to the conclusion himself or something similar. Or maybe not maybe they are replacing heatsinks on mbp's also. But I don't think any of us have heard of it before.

All ok sorry didnt mean to poke or point fingers, just trying to be informative on info Apple gave me.
 

joebells

macrumors 6502
Oct 24, 2005
425
0
not upset here or anything just wondering if that rep new what he was talking about or not, I'm guessing not.
 

joshwest

macrumors 65816
Original poster
Apr 27, 2005
1,132
2
joebells said:
not upset here or anything just wondering if that rep new what he was talking about or not, I'm guessing not.
Well, im going to send it in as soon as my box gets here i'll keep everyone updated.
 

gadgetgirl85

macrumors 68040
Mar 24, 2006
3,547
88
A little while ago I rang up Apple complaining that my MBP was getting really hot and she said take it into the apple repair centre. They said thats how hot they get :(