Apple Acknowledges 'SIM Not Supported' Bug Impacting iPhone 14 Users

[MacRumors]

Apple has acknowledged yet another iOS 16 bug impacting customers of the iPhone 14, this time related to cellular data and SIM card support.

In a memo seen by MacRumors, Apple acknowledges that some users of the iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max may see a message that reads "SIM Not Supported" appear on their device. After displaying the pop-up message, the iPhone may entirely freeze, according to the memo. Apple says it's "investigating" the issue and notes it's not a hardware problem, adding that customers should keep their software up to date.

In the meantime, as the investigation is ongoing, Apple advises customers to wait a few minutes to see if the message disappears. If it doesn't, customers should not attempt to restore the device, Apple emphasizes in the memo. Instead, customers should head to an Apple Store or authorized service provider where a request for technical assistance can be submitted, and the issue resolved.

This is not the first time Apple has acknowledged a bug for its latest iPhones. In the days and weeks following its launch, the iPhone 14 has had several issues, including issues with device activations and camera vibrations. Both issues have been addressed in subsequent iOS 16 updates. Apple is currently testing iOS 16.1 with developers and public beta testers, with a launch expected at the end of this month.

Article Link: Apple Acknowledges 'SIM Not Supported' Bug Impacting iPhone 14 Users

 

[redbeard331]

Android is so buggy

 

[steve09090]

No matter what you do, there will always be bugs. Disappointing? Yes. But life will go on. Big deal.

But I expect we'll see the typical anti Apple comments here expecting a class action.

 

[MathersMahmood]

Let's blame it on WFH in 3,2,1 GO!

 

[steve09090]

Let's blame it on WFH in 3,2,1 GO!

…. And if people were working from the office, none of this would happen! 😂

 

[senttoschool]

Let's blame it on WFH in 3,2,1 GO!

Absolutely. WFH decreases quality. Hybrid is not much better.

Apple has told its employees they must return to the office in September for at least three days a week, with chief executive Tim Cook saying the move would preserve the “in-person collaboration that is so essential to our culture”.

Apple tells employees to return to office 3 days a week from September

Chief Tim Cook looks to preserve ‘in-person collaboration that is so essential to our culture’

www.ft.com

"in-person collaboration that is so essential to our culture"

This is Tim Cook's nice way of saying WFH has caused a decrease in productivity, creativity, and quality.

Tim Cook has all the data that suggests WFH does not work. He is calling all workers to return to the office. Anonymous Macrumors forum posters do not have more data than Tim Cook no matter how confident they sound in their forum posts.

 

[JosephAW]

This is why Apple should release new devices with a stable iOS version instead of forcing us to be beta testers on new devices.

 

[steve09090]

This is why Apple should release new devices with a stable iOS version instead of forcing us to be beta testers on new devices.

Do you not think there would be more issues if there were no developer and public beta tests?

 

[5232152]

This is why Apple should release new devices with a stable iOS version instead of forcing us to be beta testers on new devices.

Honestly though?
Did they let QA work from home on their old phones or what is happening?

 

[laptech]

In the meantime, as the investigation is ongoing, Apple advises customers to wait a few minutes to see if the message disappears. If it doesn't, customers should not attempt to restore the device, Apple emphasizes in the memo. Instead, customers should head to an Apple Store or authorized service provider where a request for technical assistance can be submitted, and the issue resolved.

If it's a software bug and not hardware then just how exactly is going to an Apple store or ASP going to get the 'issue resolved'. If there is a workaround then why doesn't Apple disclose it instead of asking affected owners to go to an Apple store or a ASP.

 

[laptech]

Do you not think there would be more issues if there were no developer and public beta tests?

Well it's very clear Apples current crop of beta testers are hopless because too many bugs are slipping through the system.

 

[senttoschool]

Well it's very clear Apples current crop of beta testers are hopless because too many bugs are slipping through the system.

It's way harder to communicate effectively WFH when working on a product as complicated as the iPhone and iOS.

Imagine trying to onboard a new QA who works from home. It's hopeless.

 

[contacos]

It's way harder to communicate effectively WFH when working on a product as complicated as the iPhone and iOS.

Imagine trying to onboard a new QA who works from home. It's hopeless.

Aren’t those QA guys and girls usually sitting across the globe in India anyway? At least that’s our case

 

[brgjoe]

yeah, I don't quite understand this either -- if it's a software issue, I'd think it would be easier just to wait until a software fix is release. Don't get going to the Apple Store for help. (especially since I don't have one nearby).

Is this some sort of problem with phones worldwide? Or just with those USA e-SIM only phones?

 

[senttoschool]

Aren’t those QA guys and girls usually sitting across the globe in India anyway? At least that’s our case

Nope.

As a long-time Silicon Valley worker, a product team consist of a product manager, designer, engineering manager, engineers, and QA engineers sitting together.

For example, the SIM activation team should consist of all of the above workers sitting together.

You can't possibly move quick and have good QA if your QA is half way around the world in a different time zone. Just like how you can't possibly move quick if your QA is WFH.

Nearly every Apple QA engineer is in the US. Go to Linkedin, search for "qa engineer", filter by Apple.

 

[Mo 1959]

I certainly won't be heading to one of their stores as they're miles away. These constant bugs showing up are a joke in a phone costing well over £1,000!

 

[macduke]

I’ve had some more serious bugs since updating everything, such as a HomeKit automation I’ve had for years that closes the garage door at night in case I forgot, actually opening the garage door. Kinda freaky. Had to turn off that automation, which was a main reason I bought a smart garage door opener years ago.

I’ve also noticed a ton more spam coming through on my iCloud mail, usually as obvious fraud sweepstakes and giveaways that have lots of bad grammar, both in spelling and weird punctuation and random capitalization. Any halfway decent AI could suss that out. I could probably write an algorithm that could filter most of them pretty easily.

I also keep having bugs where portions of the UI will disappear. Examples:

• All of the home items in control center will disappear
• The volume level indicator will not appear when using the hardware buttons
• The bottom tabbed UI element in built-in apps like Clock is missing the blurred background making it hard to read
• The top blurred background in apps like Safari will go missing making icons overlap web content
• Widgets will just not load anything on the Home Screen after reboots, even when opening the app, trying to make a change to the widget, or force quitting the app. It just fixes on its own after a few hours.

Also, every time I have a focus mode change the Home Screen for work in the morning, there is a little pop up box I have to dismiss telling me how it works. It’s really annoying and idk if it’s a bug or if I’m just not doing it right. I kinda hate the screwiness of focus modes. So much tinkering around.

 

[DMG35]

Its not like you can just walk into an Apple store and they will see you. They are going to tell you to make an appointment and come back, and that might be days later.

Come on Apple, this shouldn't be happening.

 

[Dredd67]

Nope.

As a long-time Silicon Valley worker, a product team consist of a product manager, designer, engineering manager, engineers, and QA engineers sitting together.

For example, the SIM activation team should consist of all of the above workers sitting together.

You can't possibly move quick and have good QA if your QA is half way around the world in a different time zone. Just like how you can't possibly move quick if your QA is WFH.

Nearly every Apple QA engineer is in the US. Go to Linkedin, search for "qa engineer", filter by Apple.

View attachment 2096298

I'm not at all a specialist but can't help but wonder if your argument isn't perhaps a bit biased. Do you think indian workers are advertising their skills on LinkedIn ? I'm genuinely interested knowing nothing about that, but it wouldn't surprise me if these QA people were part of a big foreign platform and Apple like other industries just outsources this. The design happens in California, but the rest ? I wonder...

 

[LaterWolf]

This buggy situation is getting ridiculous

 

[McG2k1]

I’m on an unlocked 14 pro using Cricket and I’m constantly being asked to complete setting up my Verizon eSim. Never been in Verizon in my life.

 

[ThomasJL]

[sarcasm]
Just use eSIM.
[/sarcasm]

 

[LaterWolf]

[sarcasm]
Just use eSIM.
[/sarcasm]

Sure?

 

[Marshall73]

Nope.

As a long-time Silicon Valley worker, a product team consist of a product manager, designer, engineering manager, engineers, and QA engineers sitting together.

For example, the SIM activation team should consist of all of the above workers sitting together.

You can't possibly move quick and have good QA if your QA is half way around the world in a different time zone. Just like how you can't possibly move quick if your QA is WFH.

Nearly every Apple QA engineer is in the US. Go to Linkedin, search for "qa engineer", filter by Apple.

View attachment 2096298

Location really has nothing to do with good QA, the toolset and validation process are far more critical for embeded software. They really need to improve on this if they want to make medical and automotive devices in the future as their processes clearly do not work and are nowhere near safety critical.

 

[Violet_Antelope]

This does concern me not because I don’t expect bugs but because some of us don’t live near or aren’t able to get to an Apple Store or reseller. Not good for such people to have that as the only given solution!