Apple Acknowledges 'SIM Not Supported' Bug Impacting iPhone 14 Users

[Krispykrme]

I've seen no evidence of that -- an eSIM seems to be just a software version of a SIM, with no added benefit, and a big downside. (not being able to buy prepaids everywhere like a physical SIM.). And of course, this eSIM locked phone problem

No clue. I never had a problem before, even using tmobile's trial esim with my Verizon physical sim as default.


I agree.

T-mobile despite its horrible ordering system. Esim activation was super easy and painless. Literally I just need to go to their website, click on the number I need to change to new phone. Enter the imei and EID- click confirm switch, answer yes on old phone text. Boom the line is transferred. So for primary number, ESIM was great because T-Mobile made it great.

But for traveling- unless it’s like t-mobile easy. It’s an hassle. Judging from all of the software issues the US iPhone seems to have with esim. It’s a dumb move.

I also have a US iPhone 14 pro max which I bought to prove a point that it’s not useable as travel phone. I actually had problem with Apple Cash card. It would just crash and hang. I had to remove the Apple Cash card twice after software update 16.0.1 and 16.0.3 both caused Apple Pay service to hang. (I didn’t have this issue with 13 pro max and 14 pro max with physical sim).

Somewhere along the way ESIM only has been buggy.

 

[jdiamond]

If it's a software bug and not hardware then just how exactly is going to an Apple store or ASP going to get the 'issue resolved'. If there is a workaround then why doesn't Apple disclose it instead of asking affected owners to go to an Apple store or a ASP.

It might be that they are desperate to get clues to help them diagnose the problem, and the more failures they can see and analyze, the quicker they can spot the cause and come up with a solution.

 

[goonie4life9]

If it's a software bug and not hardware then just how exactly is going to an Apple store or ASP going to get the 'issue resolved'. If there is a workaround then why doesn't Apple disclose it instead of asking affected owners to go to an Apple store or a ASP.

This is just a variation of Apple Support’s SOP: Restart, Force Restart, Reset Network Settings, Erase and Reinstall From a Computer, Escalate to Engineering, Say, “Keep your device up to date.” The variation is needed because if you can’t activate cellular service, you can’t call Apple Support. Apple Support no longer knows anything technical about Apple devices and instead only read and follow the publicly-facing Apple Support documents.

 

[MNLondon]

How is that different from a $50,000-$500,000 car being recalled for brake, steering, electrical defects that could kill? It happens all the time and a $1000 phone is nothing compared to the consequences of that.

In 2021: M4, Z4 BMW had 50,000 recalls for events leading to a brake assist failure. Rolls Royce (3 models) recalled 21,000 cars for retractable seat belt malfunction.

So much for cars that are up to $1/2 million each!

100’s of thousands of GM & Fords, Subarus, Hyundais, Jaguars etc, were all recalled for things like detached windscreen, brake failures, power steering failure, or batteries catching fire etc

Top 2021 Recalled Cars

I hope you get my point. There is nothing special or terrible about this. It happens and it gets fixed. At least no one has lost their life over an eSim malfunction.

Perspective people.

It's fine for you, as you're obviously a person of great strength and fortitude.

But for someone like me, who is disabled and has a number of chronic illnesses, a mobile phone is essential, so I buy the best that I can afford.

I've every right to get upset when my iPhone has to be returned to Apple because of a fault that could have been foreseen before it was released. Also, if the phone has to be replaced and I am given a reconditioned phone in its place, it's completely unacceptable.

And no, I cannot afford an expensive car, by the way.

 

[steve09090]

It's fine for you, as you're obviously a person of great strength and fortitude.

But for someone like me, who is disabled and has a number of chronic illnesses, a mobile phone is essential, so I buy the best that I can afford.

I've every right to get upset when my iPhone has to be returned to Apple because of a fault that could have been foreseen before it was released. Also, if the phone has to be replaced and I am given a reconditioned phone in its place, it's completely unacceptable.

And no, I cannot afford an expensive car, by the way.

To have a sim (or eSim) not working is not good. And this has been a bug bear of mine, that if a communication device has to be returned for what is a manufacturing defect, that device should be replaced whilst the original is being fixed/examined/replaced. Loan devices should be supplied.

We will always have devices that have faults, foreseeable or not. But we should not be unduly disadvantaged whilst it is rectified, and certainly where people need that device such as you are suggesting, then it’s unacceptable.