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Apple Addresses Video Freeze Issue on Mid-2010 15-Inch MacBook Pro

that doesn't help my MBP :-(

i purchased mine in Mid 2010... before upgrading to Lion, it freezed and turned to "broken screen" when plugging to external projector. it's ok after hard-reset, but it will happen when i use it the next day

so from TS4088, it suggested to upgrade to Lion and the patch, so I did...
but it's getting worse, it just goes freeze / broken screen randomly even I am not using external projector!
 
Did the update but keeps freezing, most common freeze is right after sleep mode but thats not consistent, very frustrating, working for hours on a project and then just like that I have to force shut down. apple, you s*ck, maybe apple needs to clone Steve Jobs!
 
Detrius said:
Just to be clear, this is a hardware problem, and there's currently a repair extension program going on this model for this issue.

http://support.apple.com/kb/TS4088?locale=en_US
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Did you have that problem or are you just posting the link. I'm trying to help a friend of mine who's having this issue. At first the screen would just go blank. After that, he was able to see the login screen, now, it goes blank after the startup chime. He went to the Apple store and the "genius" told him he needs a new logic board but he didn't acknowledge that it's a known issue, so he was going to bill him 600$. He thought the whole computer was dead instead of just the display but you can still hear the volume change ticks and the keyboard can still light up, so the computer is booting. Should he go in with that page printed or is there anything else he can do to prove his point?
 
paolo- said:
Did you have that problem or are you just posting the link. I'm trying to help a friend of mine who's having this issue. At first the screen would just go blank. After that, he was able to see the login screen, now, it goes blank after the startup chime. He went to the Apple store and the "genius" told him he needs a new logic board but he didn't acknowledge that it's a known issue, so he was going to bill him 600$. He thought the whole computer was dead instead of just the display but you can still hear the volume change ticks and the keyboard can still light up, so the computer is booting. Should he go in with that page printed or is there anything else he can do to prove his point?
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It's a relatively new REP, and I've only seen one machine under it since it came out. As of right now, it's not a well-known issue, even amongst us employed certified technicians. My understanding is that it has to fail a specific test, so if there's no video, it would be difficult (though not necessarily impossible) to get it far enough to fail the test. It couldn't hurt to try.
 
About a week go, I brought my 2010 Macbook Pro into the Apple Store along with a printout of the Apple Support page regarding this issue. Apple was not aware of this issue but agreed to send it to their repair center. After 4 days, I got my computer back. Apple replaced the logic board. The repair was free.
 
mikeb13 said:
About a week go, I brought my 2010 Macbook Pro into the Apple Store along with a printout of the Apple Support page regarding this issue. Apple was not aware of this issue but agreed to send it to their repair center.
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Apple becomes aware of issues soon after people begin reporting them to Apple, especially when people begin reporting the issue to Apple in droves. Apple will not ACKNOWLEDGE these issues until they've studied them for a while, which can take quite a long time, and even then, it's common for Apple to refuse to acknowledge having ever heard of some of these reported-in-droves problems. It was found some years ago that this is official policy within Apple. Only Apple knows what criteria they apply to determine whether they'll acknowledge a given problem. Most peculiar of all, large numbers of people can report a problem with one Mac model, and Apple may eventually acknowledge the problem, and issue a Repair Extension Program to fix the issue for free, but a similar number of people can report the identical problem with a similar model, but it may never be acknowledged by Apple for that specific model, and no Repair Extension Program will be issued.
 
johnsawyercjs said:
Apple becomes aware of issues soon after people begin reporting them to Apple, especially when people begin reporting the issue to Apple in droves. Apple will not ACKNOWLEDGE these issues until they've studied them for a while, which can take quite a long time, and even then, it's common for Apple to refuse to acknowledge having ever heard of some of these reported-in-droves problems. It was found some years ago that this is official policy within Apple. Only Apple knows what criteria they apply to determine whether they'll acknowledge a given problem. Most peculiar of all, large numbers of people can report a problem with one Mac model, and Apple may eventually acknowledge the problem, and issue a Repair Extension Program to fix the issue for free, but a similar number of people can report the identical problem with a similar model, but it may never be acknowledged by Apple for that specific model, and no Repair Extension Program will be issued.
Click to expand...

Having been a (third-party) warranty bench tech for somewhere between four and five years, I can confirm that saying "we're not aware of this issue" is meaningless. The moment every machine ships to customers, technicians already have a manual describing virtually every hardware issue that could possibly happen. We're trained to look for and solve any problem, and what it boils down to is that any part can fail. The engineers and technicians already know what symptoms to expect if a given part fails. For example, hard drives fail. That is a given. If your hard drive fails, that's totally expected, but you still won't hear someone official refer to it as a "known issue", since that terminology implies a design flaw, rather than expected behavior. Hence, "we're not aware of this issue" doesn't even mean they didn't already see the exact same issue earlier that day.
 
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