That's exactly the reason that whenever I need to send in a Mac for repair I create an extra admin account for the repair shop. They could change the password of my own admin or my work user but they could not change it back. So, it would not go undetected, if they logged in in one of the other users.
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Apple Agrees to Multimillion-Dollar Settlement After iPhone Repair Technicians Post Customer's Private Photos Online
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That's exactly the reason that whenever I need to send in a Mac for repair I create an extra admin account for the repair shop. They could change the password of my own admin or my work user but they could not change it back. So, it would not go undetected, if they logged in in one of the other users.
Apple recommends users to backup and erase the phone before submitting it for repair.
Prepare your iPhone or iPad for service - Apple Support
Before you bring your device or send it to Apple for service, follow these steps to help protect your personal information and save time on your repair.
Why do people post photos and video like that?
The ignorance of how little device/internet privacy there is stunning. Ask any corporate IT engineer how easy it is for a network engineer to access a client's vidcam or microphone on their computers. Any computer/storage device you have is just two steps away from public exhibition.
The ignorance of how little device/internet privacy there is stunning. Ask any corporate IT engineer how easy it is for a network engineer to access a client's vidcam or microphone on their computers. Any computer/storage device you have is just two steps away from public exhibition.
If I'm not mistaken, for Macs, Apple has a way to diagnose and test the hardware without even touching the internal drive. I've seen it on some Apple stores (sometime ago though) that they just connect a cable and boot up their own diagnostic system. Can't comment on the newer Macs though.
Basically, the technicians need to test the functions of whatever being repaired. For an iPhone, that means they need to boot up the phone and access the functions within it. For Macs, since Macs can externally boot another drive, they technically don't need to know anything in the internal drive.
Apparently her device would not turn on. She was unable to backup and erase.Apple recommends users to backup and erase the phone before submitting it for repair.
Prepare your iPhone or iPad for service - Apple Support
Before you bring your device or send it to Apple for service, follow these steps to help protect your personal information and save time on your repair.support.apple.com
Good to know, and that would be a special circumstances. I was just saying things in general. I don't put any blame on the victim here as whatever the situation is, there's no excuse for the scums to do what they did.
I'm not sure about iOS, but Apple technicians don't typically need to access your admin account as they can access the system (not your data) without needing any credentials.
I had the same (keyboard repair in the UK). After following their instructions to disable FileVault and open up the device, I changed my mind and re-locked it all down just before sending it off for repair.
I figured if they really needed it unlocked they'd contact me. Repair made and returned very quickly, which made me wonder why they insisted on it in the first place.
According to the Telegraph article:
"The incident triggered an “exhaustive” investigation by Apple, according to the filings, with the two individuals responsible for posting the images fired."
The question is, why would you make naked pictures of yourself or even a sex video? Why?
In my experience, they always ask and double-check that you have made a backup. They don't, in my experience, ask for, or even mention, a factory reset.
Perhaps it depends on what type of repair, though. I've only ever had screens and batteries replaced.
Why not? It can be pretty fun to make this stuff and privately share with a boyfriend/girlfriend. And some people just get a kick out of showing off and being exhibitionists.
I think Apple used to have the opposite of it called "Missing Kitty", back when they still named OS X after "cats". The script wipes out all settings and user data on the Mac.
No, that is your question.
It may have not been your intention, but that sounds an awful lot like victim blaming.
I think it must have been over on AppleTalk/MacTalk years ago... a thread on the subject of whether technicians go through your porn when you hand over your Mac... and the answer being a resounding YES they do, and they copy anything they find interesting. (This being long before Apple Stores existed)
I really hope the people responsible for posting those photos went to jail. And $5 Million wasn't enough money. She should have sued for $100 Million for having to go through that horrific experience.
There are enough people who want a backup, but doesn't want anything to do with Cloud. They dont have a PC or Mac either. Nor do anyone want to mess with iTunes just for iPhone backup. Time Capsule for IOS would have fix this. Instead Apple sided with Services Revenue instead.
This problem has been neglected for nearly 10 years.
No, that absolutely is not the question.
Well the first issue is why she has photos like that on a phone as phones can be hacked and so can online storage sites as well. I say if you don’t want it showing up online then don’t have it on the phone or online storage sites.
I would imagine the technician in question regularly goes through customers photos/videos looking for stuff, which is wrong. Should a technician look? Well, no, not at all. However, the flip side is that a few dodgy characters have been found because of technicians snooping around (Gary Glitter for example).
According to the article, they were fired. It does seem like they got off lightly, but would what they did be considered a criminal offence under California law? Violation of copyright? Misrepresentation / fraud? Hacking laws?
So only Apple Technicians are perverts? What are you talking about?
I wish Apple would allow us to natively lock any app we wanted with a password on MacOS/iOS/iPad OS.
Does anyone have any experience with an app like AppLocker?
Does anyone have any experience with an app like AppLocker?
The technicians were employed by Pegatron, who already reimbursed Apple for the damages. The legal dispute arose between Pegatron and their insurers, which is why this case came to light.