Apple AirPod - replacing a lost bud

Discussion in 'Mac Accessories' started by Lostboy500, Jan 27, 2017.

  1. Lostboy500 macrumors newbie

    Joined:
    Sep 26, 2012
    #1
    anyone have any luck with replacing a lost AirPod? Apple support seems to be clueless and I keep getting transferred around and shockingly most stores don't have them in stock. I can't be the first person to lose one of these things...
     
  2. danniexi macrumors 6502

    Joined:
    Jan 7, 2012
    #2
    According to Apple's iPhone Service Pricing Page: https://support.apple.com/iphone/repair/service/pricing


    AirPod
    If you need service for your AirPods or charging case, there's no charge if the issue is covered under the Apple One Year Limited Warranty or consumer law.

    Our warranty covers a defective battery, but it doesn’t cover wear from normal use. If the battery capacity on your AirPods or charging case decreases over time, you can replace them for a battery service fee.

    If your AirPods or charging case get damaged accidentally, you can pay an out-of-warranty fee. And if you lose an AirPod or your charging case, we can replace your lost item for a fee.

    Model Battery service Out-of-warranty Lost
    AirPods $49 each $69 each $69 each
    Charging case $49 $69 $69


    So basically, you need to call Apple Support or go to your nearest Apple Retail Store and order a replacement for the lost AirPod. Clearly the people you spoke with have no idea what they are doing. Refer them to the link above if necessary and have them actually do some work to help you on your way. Others have gone through the same ordeal (while dealing with the same ignorant customer reps) only to have finally ordered their replacement AirPods after going though the same process as you did. Be sure to have the original box with you (with the serial numbers and what not) when calling or going to the Apple Retail Store. I'm not sure how quickly you will be able to receive them.
     
  3. zipur macrumors 6502a

    zipur

    Joined:
    Mar 3, 2011
    Location:
    The great state of Texas
    #3
    ipod pricing.png

    The repair price is almost as much as getting a new pair! They're on sales all over the place

    Screen Shot 2017-11-16 at 6.39.33 PM.png
     
  4. Costino1 macrumors 6502

    Costino1

    Joined:
    Oct 1, 2012
    #4
    Where are you seeing these sales? Just did a Google search and they’re roughly $150 everywhere I looked. $100 for them? Sign me up.
     
  5. zipur macrumors 6502a

    zipur

    Joined:
    Mar 3, 2011
    Location:
    The great state of Texas
    #5
    Verizon website logged in and looked at accessories.
     
  6. TiggrToo macrumors demi-goddess

    TiggrToo

    Joined:
    Aug 24, 2017
    Location:
    Out there...way out there
    #6
    Not for me. Verizon still has them listed as retail.

    Perhaps it's an account specific deal. Verizon do weird stuff like that: when I went to buy my Watch 3 I had to start by NOT being logged in. When I was logged in 75% of the watches were listed as unavailable so I had to select it first without being logged in, then log in to complete the purchase.

    Weird buggers...very weird buggers.
     
  7. nospleen macrumors 68020

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #7
    I did an online chat with Apple two weeks ago to replace one. It was 69 plus tax. Good luck!
     
  8. Coffee50 macrumors 6502

    Joined:
    Apr 23, 2015
    #8
    How long did it take to receive your replacement?

    I’m near several Apple stores, so I think I’m just going to try going into retail store.
     
  9. nospleen macrumors 68020

    nospleen

    Joined:
    Dec 8, 2002
    Location:
    Texas
    #9
    They said they would ship it 2 day, but it went out overnight. So it was a quick process.
     

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