Apple App Store Error

Discussion in 'iPhone' started by Krayzie116, Aug 14, 2011.

  1. Krayzie116 macrumors 6502

    Joined:
    Mar 31, 2010
    #1
    Hi guys I'm coming across this error that says "Sorry, we couldn't find the logged in customer." It's Apple Store App, this is my first time coming across this I am running iOS 5 beta 5. Has anybody come across this. Anybody know a fix for it? Thanks for your guys time looking into this post.
     
  2. macingman macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #2
    Sounds like it's a bug in the beta. Try logging out and than logging back in just to make sure. If it's a bug you should report it to Apple.
     
  3. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #3
    I don't think its a bug, I tried to install it on my iPod and I'm running 4.3 on it and it still comes up with the same error. I think some how my Apple ID got messed up :confused:
     
  4. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
  5. mrapplegate macrumors 68030

    Joined:
    Feb 26, 2011
    Location:
    Cincinnati, OH
    #5
    Contact Apple, they are very helpful. You have figured out your ID does not work on 4.3 or 5, so Apple has the power to fix it.
    Or take the approach that it could be a system glitch and will clear up in a couple of hours.
     
  6. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #6
    What number do i call
     
  7. mrapplegate macrumors 68030

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    Feb 26, 2011
    Location:
    Cincinnati, OH
    #7
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A5288d Safari/7534.48.3)

    Support is via email.
    http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%20App%20Store%20Account%20and%20Billing
     
  8. ct2k7 macrumors 603

    ct2k7

    Joined:
    Aug 29, 2008
    Location:
    London or Florida
    #8
    iOS betas are unsupported, generally, by those methods. Try the devforms.
     
  9. mrapplegate macrumors 68030

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    Feb 26, 2011
    Location:
    Cincinnati, OH
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A5288d Safari/7534.48.3)

    He mentioned the ID not working on 4.3 , so his issue might be an Apple issue.
     
  10. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #10
    yeah i can't even log into the Apple Store App on my iPod or iPad...this sucks...does apple have a phone number i can call
     
  11. mrapplegate macrumors 68030

    Joined:
    Feb 26, 2011
    Location:
    Cincinnati, OH
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A5288d Safari/7534.48.3)

    The link I sent opens in safari. I can't find a phone number. I think they handle support online via their contact form.
     
  12. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #12
    He posted Tge same question in the hack section saying he was jb. My guess it might be a conflict do to trying to pirate apps. I could be wrong but I seen other people that pirate have similar problems not all some.
     
  13. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #13
    nope no pirate app or jailbreak just running iOS 5 Beta 5. iPod running 4.3 and iPad running 4.3.
     
  14. mrapplegate macrumors 68030

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    Feb 26, 2011
    Location:
    Cincinnati, OH
    #14
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A5288d Safari/7534.48.3)

    Either way only Apple can help problems with the Apple ID. Use the contact form they reply within 24 hours usually. Or open Safari and live chat with support if you can.
     
  15. Krayzie116 thread starter macrumors 6502

    Joined:
    Mar 31, 2010
    #15
    They said they couldn't help cause I'm running 5.0 I told them I have my ipod that running 4.3 and it doesn't work on it either. i don't know what i'm going to do now :(
     
  16. mrapplegate macrumors 68030

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    Feb 26, 2011
    Location:
    Cincinnati, OH
    #16
    Email them back don't mention 5.0.
    or try resetting the password https://appleid.apple.com/
     
  17. macingman macrumors 68020

    macingman

    Joined:
    Jan 2, 2011
    #17
    My guess you turned the Apple ID into an iCloud account and somehow that has stuffed it up. Make sure you are using the correct username/password also.
     
  18. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #18
    Man you are right, the Apple Store App is connected to my hotmail account it just dawn on me today on my lunch break. I got it all working now

    ----------

    all the guy that try to help thanks you so much for the help
     
  19. mnsportsgeek macrumors 65816

    Joined:
    Feb 24, 2009
    #19
    Same problem here, this thing worked last week and noe it won't. I'm on 4.3.5 and not jailbroken. This is ridiculous. Anyone get it fixed?
     
  20. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #20
    What problem are you having?
     
  21. mnsportsgeek macrumors 65816

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    Feb 24, 2009
    #21
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

    I'm getting the error about not being able to locate the user. It's weird because I've never done anything to my apple id
     
  22. mnsportsgeek macrumors 65816

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    Feb 24, 2009
  23. Kyotoma macrumors 68000

    Kyotoma

    Joined:
    Nov 11, 2010
    Location:
    Carnegie and Ontario
    #23
    Apple Online Store has been down since this morning.
     
  24. Krayzie116 thread starter macrumors 6502

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    Mar 31, 2010
    #24
    what app you talking about?
     
  25. mnsportsgeek macrumors 65816

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    Feb 24, 2009

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