Apple Application Issues PLEASE HELP

Discussion in 'macOS' started by Cubano21, Jan 13, 2016.

  1. Cubano21 macrumors member

    Joined:
    Dec 12, 2012
    #1
    I just bought a Mac Book Pro 2 weeks ago and at least once or twice a day Messenger, Safari, or FaceTime freeze. I then have to force close the application but they will not open or run again unless I restart the laptop. Anyone else having this issue and if so any solutions? TIA
     
  2. Erdbeertorte, Jan 13, 2016
    Last edited: Jan 13, 2016

    Erdbeertorte Suspended

    Joined:
    May 20, 2015
    #2
    Did this happen from the beginning?

    Have you installed any software that could slow down your Mac like an Anti Virus/Malware program that's running in the background?

    Edit:

    What kind of MBP is it? Does it have an SSD or PCIe flash storage? Or an old model with HDD?
    How much RAM and the OS X version would also be good to know.


    Please download and run this:

    http://www.etresoft.com/etrecheck

    and post the protocol in code tags:

    Screen Shot 2016-01-14 at 02.21.26.png
     
  3. Cubano21, Jan 13, 2016
    Last edited: Jan 13, 2016

    Cubano21 thread starter macrumors member

    Joined:
    Dec 12, 2012
    #3
    Code:
    EtreCheck version: 2.7.1 (231)
    Report generated 2016-01-13 20:33:45
    Download EtreCheck from http://etrecheck.com
    Runtime 1:41
    Performance: Excellent
    
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Scan for adware] links for help removing adware.
    
    Ignore known Apple failures: Disabled
    
    Problem: Apps are crashing
    
    Hardware Information: ⓘ
        MacBook Pro (Retina, 15-inch, Mid 2015)
        [Technical Specifications] - [User Guide] - [Warranty & Service]
        MacBook Pro - model: MacBookPro11,5
        1 2.8 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Not upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en0: 802.11 a/b/g/n/ac
        Battery: Health = Normal - Cycle count = 7 - SN = C0151450G7AFWLM8Z
    
    Video Information: ⓘ
        AMD Radeon R9 M370X - VRAM: 2048 MB
        Intel Iris Pro
            Color LCD 2880 x 1800
    
    System Software: ⓘ
        OS X El Capitan 10.11.2 (15C50) - Time since boot: less than an hour
    
    Disk Information: ⓘ
        APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 999.33 GB (965.91 GB free)
                Core Storage: disk0s2 999.70 GB Online
    
    USB Information: ⓘ
        Apple Inc. Apple Internal Keyboard / Trackpad
        Broadcom Corp. Bluetooth USB Host Controller
    
    Thunderbolt Information: ⓘ
        Apple Inc. thunderbolt_bus
    
    Gatekeeper: ⓘ
        Anywhere
    
    Adware: ⓘ
        Adware infection possible. [Scan for adware]
    
    Kernel Extensions: ⓘ
            /Library/Extensions
        [loaded]    com.avira.kext.FileAccessControl (1.2.2 - SDK 10.9) [Support]
    
    System Launch Daemons: ⓘ
        [failed]    com.apple.logd.plist [Details]
    
    Launch Agents: ⓘ
        [loaded]    com.avira.antivirus.general.agent.plist [Support]
        [loaded]    com.avira.antivirus.ipm.ui.plist [Support]
        [loaded]    com.avira.antivirus.notifications.agent.plist [Support]
        [loaded]    com.avira.antivirus.odscan.default.plist [Support]
        [loaded]    com.avira.antivirus.scheduler.agent.plist [Support]
        [running]    com.avira.antivirus.systray.plist [Support]
        [loaded]    com.avira.antivirus.telemetry.agent.plist [Support]
        [loaded]    com.avira.antivirus.update.default.plist [Support]
        [running]    com.avira.helper.avstats.plist [Support]
        [loaded]    com.citrix.AuthManager_Mac.plist [Support]
        [running]    com.citrix.ReceiverHelper.plist [Support]
        [running]    com.citrix.ServiceRecords.plist [Support]
        [running]    com.epson.eventmanager.agent.plist [Support]
    
    Launch Daemons: ⓘ
        [loaded]    com.adobe.fpsaud.plist [Support]
        [failed]    com.avira.antivirus.dbcleaner.plist [Support] [Details]
        [loaded]    com.avira.antivirus.ipm.loader.plist [Support]
        [running]    com.avira.helper.watchdox.plist [Support]
        [loaded]    com.malwarebytes.MBAMHelperTool.plist [Support]
    
    User Launch Agents: ⓘ
        [loaded]    com.google.keystone.agent.plist [Support]
    
    User Login Items: ⓘ
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Air Video Server HD    Application Hidden (/Applications/Air Video Server HD.app)
    
    Other Apps: ⓘ
        [running]    com.apple.xpc.launchd.oneshot.0x10000005.EtreCheck
        [running]    com.inmethod.AirVideoServerHD.74592
    
    Internet Plug-ins: ⓘ
        CitrixICAClientPlugIn: Version: 12.0.0 - SDK 10.9 [Support]
        QuickTime Plugin: Version: 7.7.3
        Flash Player: Version: 20.0.0.267 - SDK 10.6 [Support]
        FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Support]
        JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
        Default Browser: Version: 601 - SDK 10.11
    
    3rd Party Preference Panes: ⓘ
        Flash Player  [Support]
    
    Time Machine: ⓘ
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 999.33 GB Disk used: 33.43 GB
        Destinations:
            My Passport [Local]
            Total size: 499.36 GB
            Total number of backups: 6
            Oldest backup: 1/12/16, 7:21 PM
            Last backup: 1/13/16, 12:18 AM
            Size of backup disk: Adequate
                Backup size 499.36 GB > (Disk used 33.43 GB X 3)
    
    Top Processes by CPU: ⓘ
             4%    WindowServer
             2%    kernel_task
             2%    fontd
             1%    Dock
             1%    avguard-ondemand-mgmt
    
    Top Processes by Memory: ⓘ
        995 MB    kernel_task
        688 MB    com.apple.WebKit.WebContent
        459 MB    softwareupdated
        360 MB    savapi
        344 MB    avguard.bin
    
    Virtual Memory Information: ⓘ
        8.42 GB    Free RAM
        7.58 GB    Used RAM (1.92 GB Cached)
        0 B    Swap Used
    
    Diagnostics Information: ⓘ
        Jan 13, 2016, 07:53:52 PM    Self test - passed
        Jan 13, 2016, 07:25:47 PM    /Library/Logs/DiagnosticReports/Safari_2016-01-13-192547_[redacted].hang
            /Applications/Safari.app/Contents/MacOS/Safari
        Jan 13, 2016, 07:05:12 PM    /Library/Logs/DiagnosticReports/Safari_2016-01-13-190512_[redacted].hang
        Jan 13, 2016, 07:03:24 PM    /Library/Logs/DiagnosticReports/FaceTime_2016-01-13-190324_[redacted].hang
            /Applications/FaceTime.app/Contents/MacOS/FaceTime
        Jan 13, 2016, 07:01:24 PM    /Library/Logs/DiagnosticReports/FaceTime_2016-01-13-190124_[redacted].hang
        Jan 13, 2016, 08:49:15 AM    /Library/Logs/DiagnosticReports/Safari_2016-01-13-084915_[redacted].hang
        Jan 13, 2016, 01:52:20 AM    /Library/Logs/DiagnosticReports/Safari_2016-01-13-015220_[redacted].hang
        Jan 12, 2016, 04:55:25 PM    /Library/Logs/DiagnosticReports/FaceTime_2016-01-12-165525_[redacted].hang
        Jan 12, 2016, 04:55:13 PM    /Library/Logs/DiagnosticReports/Safari_2016-01-12-165513_[redacted].hang
        Jan 10, 2016, 09:32:23 PM    /Library/Logs/DiagnosticReports/AirVideoServerHD_2016-01-10-213223_[redacted].cpu_resource.diag [Details]
            /Applications/Air Video Server HD.app/Contents/MacOS/AirVideoServerHD
    
     
  4. Erdbeertorte, Jan 13, 2016
    Last edited: Jan 13, 2016

    Erdbeertorte Suspended

    Joined:
    May 20, 2015
    #4
    Go to Applications/Utilities. There should be an uninstaller for Avira. You really don't need that on a Mac. It's doing nothing else than slowing down everything.



    Edit:

    That's the best and fastest currently available MBP. I shouldn't be slow at anything. I hope it's just Avira what is causing that. I stopped reading the protocol when I saw all those entries, but I'll look if I find anything else.
     
  5. Cubano21 thread starter macrumors member

    Joined:
    Dec 12, 2012
    #5
    It was doing it before Avira. And it's only Safari, FaceTime, and Messenger. If Safari stops working I can use chrome no problem.
     
  6. Erdbeertorte Suspended

    Joined:
    May 20, 2015
    #6
    But everything should work fine on such a fast machine. Did you own a Mac before and migrated everything from it?

    I don't know where this comes from:

    Code:
    Adware: ⓘ
        Adware infection possible. [Scan for adware]
    I saw you disabled the Gatekeeper. That's not a good option. Everything can be installed and launched on your Mac without your permission.

    You should scan for Adware/Malware, looks like you have Malwarebytes already installed.
     
  7. Cubano21 thread starter macrumors member

    Joined:
    Dec 12, 2012
    #7
    Yea I have a iMac 27" 2013. Never had this issue. I will turn back on gatekeeper and run malwarebyte and let you know the results.
     
  8. Erdbeertorte Suspended

    Joined:
    May 20, 2015
    #8
    An NVRAM and SMC reset might also be helpful, or Apple Diagnostics.

    Or Disk Aid with the Disk Utility on your recovery partition.

    I would also try if those problems occur in another user account too. If not, then a clean install of OS X might be the best solution.

    You could copy just the things you need out of your Time Machine backup folder, without using the Migration Assistant. There might be sometimes problems with permissions if you do that. Maybe some expert here knows what you have to consider before doing that.
     
  9. Cubano21 thread starter macrumors member

    Joined:
    Dec 12, 2012
    #9
    Turn on Gate Keeper and ran Malwarebytes and it did not detect anything. Ran Etrecheck again and it said the same thing about Adware infection possible. [Scan for adware]
     
  10. Erdbeertorte, Jan 13, 2016
    Last edited: Jan 13, 2016

    Erdbeertorte Suspended

    Joined:
    May 20, 2015
    #10
    Did you try if a new user account has the same problems?

    Maybe there is something wrong with the permissions when you transferred everything from the iMac.

    I would try to boot into Recovery cmd+r and run Disk Utility there. Then select First Aid for the drive and after that for the Volume "Macintosh HD". It seems to be encrypted. You have to unlock it in the File-Menu before with your admin user password.

    https://support.apple.com/en-us/HT201314


    Also reset the NVRAM:

    https://support.apple.com/en-us/HT204063


    And the SMC:

    https://support.apple.com/en-us/HT201295


    If nothing helped run Apple Diagnostics:

    https://support.apple.com/en-us/HT202731


    If it does not find any problem, I would do a clean install or take it to an Apple Store or call them. It's the newest model and should work fine, they'll help you or repair/exchange it for free, even if you bought it elsewhere or used. The standard Apple warranty is one year and worldwide.


    Edit:

    Here you can check the Service and Support Coverage:

    https://checkcoverage.apple.com


    Or login to your Support Profile, there you can add it if it's not listed yet:

    https://supportprofile.apple.com
     
  11. Cubano21 thread starter macrumors member

    Joined:
    Dec 12, 2012
    #11
    Thank you very much. Ill try all this and if all else fails I will take to the apple store where I bought it.
     

Share This Page