I was so happy when she said CPU team. Not that I wouldn't mind doing either,but I def. prefer to work in that area. Do you have a team leader you can speak to and possibly switch? What are the most common problems you are having with the customers that seem to be calling?
I've read this whole forum, I might of missed it, but does anyone know exactly what model MAC They send? I know it wouldn't be a newer one, just curious on screen size for my desk if I was offered the job.
I did ask my team leader of course but since she was hired about the same time I was she is still learning how everything works at the management level and doesn't know much about transfers.
CPU typically gets more tech support related issues and we get more of the vanilla customer service stuff like repairs and iTunes accounts. The iOS queue is customer service NOT tech support. You'd need a CPU rep to give you a better idea of what kind of problem cx's they get. The most frustrating calls I get are from people that are completely clueless about technology e.g. ppl that have never installed a program on a PC.
Standard AHA issue is a 2.5 Ghz Core i5 24" iMac.
----------
Has anyone who got hired for this position had any employment gap in the past?
I have about 5 month gap before I got hired by my current employer.
Reason for the gap is simple as my 1yr contract ended and I wanted to take a break and ended up for like 5mo...lol
This is in my resume too but any interviewer didnt ask me anything about so I'm hoping this wont get in my way..😕
I had a 12 year gap. It was called being self-employed without ever registering for a DBA. Since background checks only go back 7 years I technically never had a job but got hired anyway. However, I have worked in tech for over 20 years so it wasn't too hard to convince the interviewer that I knew a thing or two.