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Apple automated order check said "your refurbished macbook air"

MyAppleWorld

MyAppleWorld

macrumors 6502a
Original poster
Nov 1, 2005
631
104
Birmingham, UK
Hello

Today I ordered a macbook air at apple store online (13, 8gb, 256, i5)

I'm aware it's a BTO but the website said
Get it faster

These popular configurations ship within 24 hours. So I clicked the link and it came to the same price as manually selecting the options.


I just called apple on the 0800 number and the automated order check serviced referenced my MBA as a 'refurbished macbook air' ?!!!!! WTH???

I spoke to a customer care rep and they told me to disregard that message.

Why would it say that? I did NOT order from the refurb store

Anyone else had this?

Hopefully it will arrive tomrrow but still says preparing for despatch,
 
I've never ordered refurbished but if I heard that message from an automated system i'd be concerned and have a hard time ignoring it.

Unfortunately, i'm not sure if there's a way to verify a particular mac product is new or refurbished (assuming an absence of damage).

Tread carefully.
 
dean1012 said:
I've never ordered refurbished but if I heard that message from an automated system i'd be concerned and have a hard time ignoring it.

Unfortunately, i'm not sure if there's a way to verify a particular mac product is new or refurbished (assuming an absence of damage).

Tread carefully.
Click to expand...

i am most alarmed - Think i will call again tomorrow and speak to another rep.

----------

on UPS tracking page it says

MBAIR 13.3/1.3/8/256FLASH-GBR


Not seen this notation before
 
Yeah I have a very hard time believing BTO would be available next day but it is still possible, particularly if someone did a BTO then cancelled.

I'd wait to see the box. If it's fully printed and looks like it hasn't been touched i'd err on the side of "new" and just try to confirm with Apple.

If it's not a fully printed box or it's obviously a refurb, i'd call Apple to arrange a return for full refund and get a new one.
 
No conspiracy - just as the previous poster said, the boxes will be completely different for the 2 types of units.

I know you ordered new, and should receive that, but also be aware that the Apple refurbs are pristine. I've never had one with so much as a scratch on it.
 
I ordered a new rMBP last December and it arrived early January. It was not a refurb and it came in a plain brown outer box, though the internal box was white with the proper markings.
 
Quackers said:
I ordered a new rMBP last December and it arrived early January. It was not a refurb and it came in a plain brown outer box, though the internal box was white with the proper markings.
Click to expand...

Not possible that it was a new unit, new ones will never ever come in brown outer box,they will come in the 'Apple MacBook Pro blah blah' branded white shiny boxes. It was a refurb.

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TheRealDamager said:
No conspiracy - just as the previous poster said, the boxes will be completely different for the 2 types of units.

I know you ordered new, and should receive that, but also be aware that the Apple refurbs are pristine. I've never had one with so much as a scratch on it.
Click to expand...

Well, even if it was pristine, it makes no sense to recieve a refurb when he paid the price of a 'new' MBA.
 
AnorexicPig said:
Not possible that it was a new unit, new ones will never ever come in brown outer box,they will come in the 'Apple MacBook Pro blah blah' branded white shiny boxes. It was a refurb.

----------



Well, even if it was pristine, it makes no sense to recieve a refurb when he paid the price of a 'new' MBA.
Click to expand...

We I assume he meant the outer shipping box was brown with the usual white retail box inside. As per normal.
 
TheRealDamager said:
Apple refurbs are pristine. I've never had one with so much as a scratch on it.
Click to expand...
I always get Apple refurbs. The one time I had a problem was a PowerMac G5, which was immediately and apologetically replaced by Apple. The previous owner broke off the RAM clips on the motherboard, and there was a cockroach in the box (no extra charge). :p
 
Automated system and refurbished

I too have ordered a Macbook Air (New) with the same specs and have got the same message from the automated system. I'm supposed to receive it today, and have phoned many times to Apple Care, even played a recording of the Automated message.

No one knows why, and blames it on a screwup with the Automated system. This is from a tech company:confused:

Unfortunately, this doesn't do much for consumer confidence.
 
brian0101 said:
I too have ordered a Macbook Air (New) with the same specs and have got the same message from the automated system. I'm supposed to receive it today, and have phoned many times to Apple Care, even played a recording of the Automated message.

No one knows why, and blames it on a screwup with the Automated system. This is from a tech company:confused:

Unfortunately, this doesn't do much for consumer confidence.
Click to expand...

mine was fine brian, it was not a refurb
 
Obviously an error somewhere in the system that would be quite difficult to find, glad it was just the automatic message error and you got the product you wanted so quickly! :D :apple:
 
Quackers said:
I ordered a new rMBP last December and it arrived early January. It was not a refurb and it came in a plain brown outer box, though the internal box was white with the proper markings.
Click to expand...

what do you mean the internal box? we aren't talking about the box they use to ship the computer we ARE talking about the "internal box"

as in the one you'd pull down off the shelf if you bought it in the store.

edit - whoops, already addressed...that'll teach me to line by line comment.
 
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