iPhone X Apple back order

Discussion in 'iPhone' started by Alexrat1996, Jun 5, 2018.

  1. Alexrat1996 macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #1
    I call Apple care since the phone they sent me frozen again on me they told me return it first the senior advisor and he told then we can issue a new and he told me keep the orginal device that’s you did the repair.

    They got it yesterday the senior advisor called me he see they receive it but didn’t scan it so he told me he can’t transfer my Apple care to my old device.

    He called today they promised him the repair depot they will scan it in again they didn’t.

    He talked to this department they told him Apple on back order in the repair depot they have 3-4 device that’s they didn’t scan in how can this be ?

    Apple usually fast with it now I have to wait till they scan it and released the funds from the card to set up the process again
     
  2. PhoneMe1 macrumors 6502

    PhoneMe1

    Joined:
    Mar 23, 2018
    #2
    Their a wake up to you, black mark on your account for sure.
     
  3. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #3
    They basically told me there on back order on repairs and didn’t scan it yet to release the 999 dollars plus tax back to the card
     
  4. PhoneMe1 macrumors 6502

    PhoneMe1

    Joined:
    Mar 23, 2018
    #4
    Ok, but What do you expect anyone on here can do for you? You have to sort it out with Apple.
     
  5. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #5
    I though you people had same issue in the past
     
  6. PhoneMe1 macrumors 6502

    PhoneMe1

    Joined:
    Mar 23, 2018
    #6
    What for return after return for every issue under the sun? :)
     
  7. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #7
    Wil wait
     
  8. Waterman316 macrumors newbie

    Joined:
    Apr 1, 2018
    #8
    Their probably still trying to get caught up on scanning the other 100 devices you’ve claimed had issues and returned.
     
  9. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #9
    Update the replacement has only one scuff do you think Apple will charge me when I return the phone via iPhone upgrade program?

    There no dust in lens and I didn’t check so I don’t get crazy
     
  10. dirtymagician macrumors member

    Joined:
    Jul 24, 2012
    #10
    I'm thinking AppleCare should be renamed to AlexCare :rolleyes:
     
  11. EM2013 macrumors 65816

    EM2013

    Joined:
    Sep 2, 2013
    #11
    Literally every single one of his threads is about his devices having “issues” which just so happens to every single one of his devices or family’s devices.
     

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