iPhone X Apple back order

Discussion in 'iPhone' started by Alexrat1996, Jun 5, 2018.

  1. Alexrat1996 macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #1
    I call Apple care since the phone they sent me frozen again on me they told me return it first the senior advisor and he told then we can issue a new and he told me keep the orginal device that’s you did the repair.

    They got it yesterday the senior advisor called me he see they receive it but didn’t scan it so he told me he can’t transfer my Apple care to my old device.

    He called today they promised him the repair depot they will scan it in again they didn’t.

    He talked to this department they told him Apple on back order in the repair depot they have 3-4 device that’s they didn’t scan in how can this be ?

    Apple usually fast with it now I have to wait till they scan it and released the funds from the card to set up the process again
     
  2. PhoneMe1 Suspended

    PhoneMe1

    Joined:
    Mar 23, 2018
    #2
    Their a wake up to you, black mark on your account for sure.
     
  3. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #3
    They basically told me there on back order on repairs and didn’t scan it yet to release the 999 dollars plus tax back to the card
     
  4. PhoneMe1 Suspended

    PhoneMe1

    Joined:
    Mar 23, 2018
    #4
    Ok, but What do you expect anyone on here can do for you? You have to sort it out with Apple.
     
  5. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #5
    I though you people had same issue in the past
     
  6. PhoneMe1 Suspended

    PhoneMe1

    Joined:
    Mar 23, 2018
    #6
    What for return after return for every issue under the sun? :)
     
  7. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #7
    Wil wait
     
  8. Waterman316 macrumors regular

    Joined:
    Apr 1, 2018
    #8
    Their probably still trying to get caught up on scanning the other 100 devices you’ve claimed had issues and returned.
     
  9. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #9
    Update the replacement has only one scuff do you think Apple will charge me when I return the phone via iPhone upgrade program?

    There no dust in lens and I didn’t check so I don’t get crazy
     
  10. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #10
    Me and my cousin set up and express replacement for the iPhone X and then I chat with Apple care two day later once the process was complete they tell me it’s on back order is this true ?
     
  11. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #11
    Is what true? o_O
     
  12. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #12
    If AppleCare tells you that it is backorder, then that means that there will be some delay for you to receive your replacement.
    Apple would have nothing to gain by telling you anything else, so, of course, you can go with the idea that it truly is backordered.

    What did they tell you when you asked how long the backorder will be?
     
  13. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #13
    The phone being backorder it happe in January to my iPad Pro also
    --- Post Merged, Jul 11, 2018 ---
    They don’t know they told me there messing parts to build me a phone
     
  14. Shark5150 macrumors 65816

    Shark5150

    Joined:
    Sep 24, 2014
    Location:
    Philly
    #14
    This guy has more problems with Apple devices than I have ever seen. Ever.
     
  15. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #15
    I”m not the only one
     
  16. brock2621 macrumors 6502a

    brock2621

    Joined:
    Jun 8, 2007
    Location:
    Kentucky
    #16
    Do NOT go to Vegas with this guy. You will lose with his luck... and might even die on your way

    (Check the pages of his post history, it’s unbelievable)
     
  17. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #17
    It's really unlikely that AppleCare said they don't know when parts are coming in. There will ALWAYS be an estimated get-well date. You simply have to ask for someone who CAN tell you, even if it is only an estimate. They would tell you something like: Parts are due within 10 days, your iPhone will be repaired then, so approximately 3 days after that.

    IMHO, "I don't know" is an unacceptable answer, from ANY company, (and that's what AppleCare would hear from me) Sharing THAT unimpressive answer here is not evidence of bad luck, but just not taking the time to get an answer, even if it is just an "educated guess-timate" Someone at AppleCare can do that. All you have to do is ask
     
  18. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #18
    They don’t know when they will have parts to send me a phone that works I still have the broken phone with me till they send me a phone
     
  19. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #19
    Oh - OK. If you want "a phone that works", then I assume that your present iPhone is not working.
    So, you could get a box from Apple to send your iPhone to the repair center.
    I expect that would be a quicker repair than some indeterminate period and unknown parts, then end up waiting for a rebuilt phone that still may not work successfully for you.

    Why not go with what you already have, and let Apple repair that one?
     
  20. EM2013 macrumors 65816

    EM2013

    Joined:
    Sep 2, 2013
    #20
    Probably cause of all the returns you have done.
     
  21. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #21
    They had other customers had same experience there on a waiting
     
  22. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #22
    Well, that's it, then...
    I hear that patience is good for the soul.
    Not sure if that's true or not...
     
  23. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #23
    Did you ever ask specifically *why* the phone is on backorder? They should be able specifically tell you why it’s on backorder, how long to expect of a wait and you should receive automated updates if it ships earlier.
     
  24. Alexrat1996 thread starter macrumors 68030

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #24
    They don’t have a specific part to built my replacement phone and no eta but they told me they get parts every day
     
  25. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #25
    If they gave you a work order number, then you can simply just call or use the live chat, provide them the number they gave you and they can update you with the status of when to expect it to ship.
     

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