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apple being a pain in the... about iphone return

C

cinek2

macrumors regular
Original poster
Sep 13, 2014
172
93
I want to return my iphone 6+ to apple. The box is not opened. I haven't even opened the brown box it came in. Filled out the return form last week and been told a courier will contact me within 48 hours to arrange a collection. 48h come n gone, still nothing. 72h... still nothing. Apple says they put a note on my return for the carrier to contact me asap but nothing happened.

Anyway, I'm out of the country at the end of this week and I need to return this iPhone to apple by the 9th october. I'm coming back on the 8th october so by the looks of it, it's not gonna happen. What can I do about this? Every time I call apple I spend min 20 mins waiting for someone to answer
 
cinek2 said:
I want to return my iphone 6+ to apple. The box is not opened. I haven't even opened the brown box it came in. Filled out the return form last week and been told a courier will contact me within 48 hours to arrange a collection. 48h come n gone, still nothing. 72h... still nothing. Apple says they put a note on my return for the carrier to contact me asap but nothing happened.

Anyway, I'm out of the country at the end of this week and I need to return this iPhone to apple by the 9th october. I'm coming back on the 8th october so by the looks of it, it's not gonna happen. What can I do about this? Every time I call apple I spend min 20 mins waiting for someone to answer
Click to expand...

Do you have access to a local Apple store? How about a carrier where the phone is connected to (provided you didn't buy the unlocked one)?

Last resort, eBay... you'll probably get more than you paid for if it's unopened... especially now that they are on a 1 month backorder.
 
appleii.c said:
Do you have access to a local Apple store? How about a carrier where the phone is connected to (provided you didn't buy the unlocked one)?

Last resort, eBay... you'll probably get more than you paid for if it's unopened... especially now that they are on a 1 month backorder.
Click to expand...

Yup I have an apple store near by. I asked CS if I could drop it off there but they told me it's not possible as the retail stores are separate from the returns etc. I got the unlocked version so can't go to my carrier.

I thought about ebay but at the end of the day I just want what I paid for it back. I'm not the biggest fan of ebay tbh
 
cinek2 said:
Yup I have an apple store near by. I asked CS if I could drop it off there but they told me it's not possible as the retail stores are separate from the returns etc. I got the unlocked version so can't go to my carrier.

I thought about ebay but at the end of the day I just want what I paid for it back. I'm not the biggest fan of ebay tbh
Click to expand...

Assuming you purchased it directly from Apple (I failed to ask that earlier) If it's not too inconvenient, I would swing by the Apple store. Take your purchase receipt and everything. My guess is that they will accept it there (they might just be wanting to go through the correct channels through support), or you will find someone in the store wanting a 6+ who will buy it off of you. It's a hot commodity now, you shouldn't have this much trouble unloading an unopened 6+.

Best of luck to you.
 
HereBeMonsters said:
Maybe in America, but in that case, why advertise it as T-Mobile?

Over here in the UK, that would mean a Pay As You Go phone.
Click to expand...

Here in Italy it would mean the same. Pay as you go, with ANY carrier of your choice. That's why you pay the full price
 
HereBeMonsters said:
There's a difference between "contract free" and unlocked. It even says "t-mobile" in the URL of your link!
Click to expand...

Doesn't matter what they call it. The fact of the matter is, T-Mobiles iPhones purchased from Apple at full retail either in store or online ARE unlocked out of the box. I purchased my T-Mobile SIM free iPhone 6 online from Apple. As soon as I popped my AT&T SIM card in and plugged it into iTunes I got the message that my iPhone has been unlocked. :)

----------
HereBeMonsters said:
Maybe in America, but in that case, why advertise it as T-Mobile?

Over here in the UK, that would mean a Pay As You Go phone.
Click to expand...

Here in the US you can use the T-Mobile unlocked phone on contract with another carrier as well. I'm using it with my AT&T service.
 
cinek2 said:
I want to return my iphone 6+ to apple. The box is not opened. I haven't even opened the brown box it came in. Filled out the return form last week and been told a courier will contact me within 48 hours to arrange a collection. 48h come n gone, still nothing. 72h... still nothing. Apple says they put a note on my return for the carrier to contact me asap but nothing happened.

Anyway, I'm out of the country at the end of this week and I need to return this iPhone to apple by the 9th october. I'm coming back on the 8th october so by the looks of it, it's not gonna happen. What can I do about this? Every time I call apple I spend min 20 mins waiting for someone to answer
Click to expand...

Call again and ask for a case number and written documentation. A retailer can't refuse a return because they dicked you around until the end of the return period. Also explain you will be leaving and unavailable to return the phone for a few days.

With that case number you can call back after you return and keep going.

Edit: should have looked at the date of the OP. Advice still applies though.
 
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