A month back my MBP died on me. Luckily, it was still well into it's warrenty and I took it back to the reseller to fix it... A month later, the thing's still not fixed, the guys at Cancom (who Apple allow to repair their machines) are telling Apple it's completely screwed (3 logic boards later and a complete cange of the main innards tells me the same really), but Apple are refusing to action an exchange, and now the machine has to go somewhere else for other people to look at it, and probably come to the same conclusion. I've spoken with the Apple customer service who are no help whatsoever, and the resellers are stuck in a silly position as well. I love Apple machines, I really do, but I've had to buy a new laptop to tide me over whilst all this is happening, no-one can tell me when I'll get my MBP back, and I'm thoroughly disappointed that a company can mess me around really. After the event, I do plan to write a seriously hacked off letter to Apple. Anyone do the same and get compensation??? Because I'm damn well wanting something from them.