apple blackscreen with my Mac Pro 6,1

andyfromgermany

macrumors newbie
Original poster
May 22, 2018
2
0
Hello MacRumors Community,



i have a big problem. for a few weeks, I start iTunes and my screen freezes and the Mac Pro make a reset and start again. I wonder me, but I work further. since a week, the screen freezes with a lot of more programs. And since yesterday the Mac Pro doesn't start normal. At the boot screen I get the blackscreen and the Mac restart. I start it with command + R, delete the SSD and install a fresh OSX without a Time Machine Backup. But the same problem. The computer starts only in safe mode.



I installed EtreCheck, make a scan and post it here. I hope anyone can help me. Sorry for my bad englisch


lovely greetings from Germany

Andre


----------------------------------------------------------------------------------------------------------------------------------



EtreCheck version: 4.3 (4D007)

Report generated: 2018-05-22 22:36:05

Download EtreCheck from https://etrecheck.com

Runtime: 4:51

Performance: Good


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup- Time Machine backup not found.

Kernel panics- This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues: None


Hardware Information:

Mac Pro (Late 2013)

Mac Pro Model: MacPro6,1

1 3,7 GHz Quad-Core Intel Xeon E5 (Xeon(R)) CPU: 4-core

8 GB RAM - Upgradeable

DIMM1 - 4 GB DDR3 ECC 1866 ok

DIMM2 - 4 GB DDR3 ECC 1866 ok

DIMM3 - Empty

DIMM4 - Empty


Video Information:

AMD FirePro D300 - VRAM: 2048 MB

AMD FirePro D300 - VRAM: 2048 MB

LCD 24-1 Wide 1920 x 1080 @ 60 Hz

PHL BDM3275 3840 x 2160 @ 60 Hz


Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - M***S (APFS) 250.79 GB (13.57 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (67 MB used)

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (1.55 GB used)

disk1s4 - VM (APFS) [APFS VM] 250.79 GB (2.15 GB used)


Mounted Volumes:

disk1s1 - M***S 250.79 GB (233.31 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 250.79 GB (233.31 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Ethernet 1

Interface en1: Ethernet 2

One IPv4 address

2 IPv6 addresses

Interface en2: Wi-Fi

802.11 a/b/g/n/ac

Interface en9: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: Less than an hour

System Load: 5.18 (1 min ago) 2.34 (5 min ago) 0.98 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled

System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 194 Apple tasks
[Running] 90 Apple tasks
[Other] One Apple task

System Launch Daemons:

[Not Loaded] 38 Apple tasks
[Loaded] 192 Apple tasks
[Running] 104 Apple tasks

Launch Daemons:

[Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-03-28)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-03-28)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU
WindowServer Apple 3
sandboxd Apple 0
kernel_task Apple 0
locationd Apple 0
coresymbolicationd Apple 0

Top Processes by Memory:

Process (count) Source RAM usage
kernel_task Apple 575 MB
WindowServer Apple 74 MB
CVMCompiler (2) Apple 48 MB
UserEventAgent (2) Apple 47 MB
Finder Apple 46 MB

Top Processes by Network Use:

Process Source Input Output
mDNSResponder Apple 148 KB 13 KB
apsd Apple 4 KB 2 KB
netbiosd Apple 5 KB 0 B
softwareupdate_notify_agent Apple 0 B 0 B
kernel_task Apple 0 B 0 B

Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
WindowServer Apple 2
cloudd Apple 0
FolderActionsDispatcher Apple 0
System Events Apple 0
logd Apple 0

Virtual Memory Information:

Available RAM 5.68 GB
Free RAM 3.83 GB
Used RAM 2.32 GB
Cached files 1.84 GB
Swap Used 0 B

Diagnostics Information (past 7 days):

2018-05-22 22:27:09 Self Test Failed


2018-05-22 17:06:23 Kernel Panic (20 times)



End of report
 

andyfromgermany

macrumors newbie
Original poster
May 22, 2018
2
0
ohhh sorry...

Anonymous UUID: B537B6EF-51A5-0DBD-7D44-C5DAF8D7F963

Tue May 22 17:06:23 2018

*** Panic Report ***
panic(cpu 1 caller 0xffffff800637f562): "PHYSMAP_PTOV bounds exceeded, 0xffffff8cfffff000, 0xfffffe8d00000000, 0xfffffecd00000000"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.51.1/osfmk/i386/pmap.h:471
Backtrace (CPU 1), Frame : Return Address
0xffffff812189b250 : 0xffffff800626e166
0xffffff812189b2a0 : 0xffffff8006396714
0xffffff812189b2e0 : 0xffffff8006388a00
0xffffff812189b360 : 0xffffff8006220180
0xffffff812189b380 : 0xffffff800626dbdc
0xffffff812189b4b0 : 0xffffff800626d99c
0xffffff812189b510 : 0xffffff800637f562
0xffffff812189b580 : 0xffffff800637f7a3
0xffffff812189b5d0 : 0xffffff80068a897d
0xffffff812189b610 : 0xffffff7f8b914e47
0xffffff812189b680 : 0xffffff7f8b8ea234
0xffffff812189b700 : 0xffffff7f8b8c2a63
0xffffff812189b790 : 0xffffff7f8b8c26fd
0xffffff812189b810 : 0xffffff7f8b8c08a6
0xffffff812189b850 : 0xffffff7f8b8c20a5
0xffffff812189b8b0 : 0xffffff7f8b828615
0xffffff812189b900 : 0xffffff7f8b832387
0xffffff812189b940 : 0xffffff7f8b832282
0xffffff812189b970 : 0xffffff7f8b8457dd
0xffffff812189b9c0 : 0xffffff7f8b845887
0xffffff812189ba00 : 0xffffff7f8b8c9b05
0xffffff812189ba30 : 0xffffff7f8b826c89
0xffffff812189ba70 : 0xffffff80068c3cf0
0xffffff812189bb20 : 0xffffff80068c22b8
0xffffff812189bb70 : 0xffffff80068cae07
0xffffff812189bcb0 : 0xffffff8006344a84
0xffffff812189bdc0 : 0xffffff8006273680
0xffffff812189be10 : 0xffffff80062509dd
0xffffff812189be60 : 0xffffff80062634eb
0xffffff812189bef0 : 0xffffff80063735ad
0xffffff812189bfa0 : 0xffffff8006220986
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(378.18.1)[BAA0383C-9650-3934-B04A-69008F757A2C]@0xffffff7f8b825000->0xffffff7f8b8bbfff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[54CD88E5-9FD7-30FC-89A0-E4B2D0CE6F85]@0xffffff7f87193000
dependency: com.apple.iokit.IOSurface(211.12)[E998B85B-3174-3C25-B82B-C0D8BD9720E5]@0xffffff7f8b722000
dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f86a94000
dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7f88320000
com.apple.kext.AMDRadeonX4000(1.6.6)[DA5A56BF-84CB-3670-87E2-9F081B6BFA55]@0xffffff7f8b8bc000->0xffffff7f8bd75fff
dependency: com.apple.iokit.IOSurface(211.12)[E998B85B-3174-3C25-B82B-C0D8BD9720E5]@0xffffff7f8b722000
dependency: com.apple.iokit.IOPCIFamily(2.9)[1850E7DA-E707-3027-A3AA-637C80B57219]@0xffffff7f86a94000
dependency: com.apple.iokit.IOGraphicsFamily(519.15)[D5F2A20D-CAB0-33B2-91B9-E8755DFC34CB]@0xffffff7f88320000
dependency: com.apple.iokit.IOAcceleratorFamily2(378.18.1)[BAA0383C-9650-3934-B04A-69008F757A2C]@0xffffff7f8b825000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
17E199

Kernel version:
Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64
Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3
Kernel slide: 0x0000000006000000
Kernel text base: 0xffffff8006200000
__HIB text base: 0xffffff8006100000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)

System uptime in nanoseconds: 18245624775
last loaded kext at 11839799017: com.apple.driver.AppleUpstreamUserClient 3.6.5 (addr 0xffffff7f8c50c000, size 28672)
loaded kexts:
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AppleMCCSControl 1.5.4
com.apple.kext.AMDFramebuffer 1.6.6
com.apple.kext.AMDRadeonX4000 1.6.6
com.apple.driver.AppleGraphicsDevicePolicy 3.18.48
com.apple.AGDCPluginDisplayMetrics 3.18.48
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.5f3
com.apple.driver.AGPM 110.23.33
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleHDAHardwareConfigDriver 281.51
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHDA 281.51
com.apple.driver.AirPort.BrcmNIC-MFG 1240.29.1a7
com.apple.driver.eficheck 1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AirPort.BrcmNIC 1240.29.1a7
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMGPUPowerControl 3.18.48
com.apple.iokit.IOBluetoothUSBDFU 6.0.5f3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleIntelMCEReporter 107
com.apple.kext.AMD7000Controller 1.6.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.filesystems.apfs 748.51.0
com.apple.driver.AppleAHCIPort 329.50.2
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 220.50.1
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.kext.AMDRadeonX4030HWLibs 1.0
com.apple.iokit.IOAcceleratorFamily2 378.18.1
com.apple.kext.AMDRadeonX4000HWServices 1.6.6
com.apple.iokit.IOAVBFamily 675.6
com.apple.plugin.IOgPTPPlugin 675.12
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 211.12
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 281.51
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.AppleGPUWrangler 3.18.48
com.apple.driver.AppleHDAController 281.51
com.apple.iokit.IOHDAFamily 281.51
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleGraphicsControl 3.18.48
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 519.15
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.kext.AMDSupport 1.6.6
com.apple.AppleGraphicsDeviceControl 3.18.48
com.apple.iokit.IOGraphicsFamily 519.15
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.4
com.apple.driver.AppleThunderboltDPOutAdapter 5.5.3
com.apple.kext.triggers 1.0
com.apple.driver.AppleHIDKeyboard 205
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.5f3
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.5f3
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3
com.apple.iokit.IOBluetoothFamily 6.0.5f3
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.5.3
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.7.2
com.apple.iokit.IOThunderboltFamily 6.7.8
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.50.10
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.50.6
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.50.3
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOTimeSyncFamily 675.12
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
 

ActionableMango

macrumors G3
Sep 21, 2010
9,555
6,820
I'm guessing it's a bad GPU.

Frankly, that would have been my guess even if I hadn't seen the KP log. It is a common problem.

You can verify it is hardware problem by booting to a complete fresh install of MacOS and seeing if it has problems. That would eliminate any weird software, settings, or corruption on your current install.

If it is hardware problem, take it to Apple, they will fix. If it is no longer under warranty, some people have had luck getting them to fix it free outside of warranty anyway because it is such a common problem. Check out this thread for more info:
https://forums.macrumors.com/threads/mac-pro-late-2013-gpu-driver-issues.1860297/
 
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