Apple breaks things and support issues

Discussion in 'Apple, Inc and Tech Industry' started by Tech198, Jun 28, 2014.

  1. Tech198 macrumors G4

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    #1
    Hi all..

    How can Apple can get away with breaking their own apps ? and w all just accept it ?

    Not ranting about Apple in general here, but i can understand it happning with iPhoto version 9, and Apple quickly patched it within 24 hours, now they done the same with iBooks.

    This would be the equivalent of a user buys a Dell PC and no one can open IE.

    MS doesn't do any of this, and they have a larger market share, need to support third part manufactures and all, and its strange how it all still works, out of the box. Yet, Apple makes both hardware/software, small market share, and they can stuff up the OS any way they like... Users will complain, but Apple doesn't really care... They fix what they want...

    Just curious, there is a patten, and wondering why Apple can easily do with in a smaller market..... (maybe Apple thinks no one will notice ?? )

    You'd have to be blind not to notice this.

    Even though we complain, we still use, because software does just work, however that only happens if Apple doesn't break it.... so its not always sunshine and rainbows.

    There's a clear view here, or am I'm the only one here that notice's Apple's mis-haps ? and re-visits the same thing time and time again, while we users can only keep saying "everything has bugs" ?

    I like Apple, as much as the next person, but if Microsoft did this. then they'd be an huge out-cry as totally unacceptable... Imagine if all PC's shipped with IE couldn't open... MS fixes it in an update, but then breaks it again later on..

    This is exactly what Apple is doing to different apps. While I know they rely on developers to test this, i would actually blame Apple for not testing these themselves....

    Its their OS after all, and shouldn't be relying on developers 100%

    For some reason Apple support also has issues when running OS X in a VM.... Even though the user knows its quicker and easier in a VM to reproduce such issues, rather than reinstalling OS X on your main machine, support doesn't like that....

    For some reason, i'll never understand why they don't.
     
  2. Intell macrumors P6

    Intell

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    #2
    Microsoft doesn't break their own programs? They're breaking older versions of Skype within a few days. Windows 8 broke some installations of Office 2007. Windows 7 broke Communicator 2005 until a hotfix was released. Windows Vista broke Outlook 2003 Exchange support until a fix was released. Companies breaking their products when new ones are released is nothing new. Every company does it, Google, Apple, Intell, HP, Dell, Microsoft, IBM...

    Your analogy with Dell is a rather poor one. Dell doesn't make the operating system, only the hardware. A better example using Dell would be that Vista broke Dell's QuickSet application that was/is used on laptops to set things like the backlight and caps lock LED. It took Dell about two months since Vista's release to have a working version posted to their site. Even then, most end users didn't update to it because Dell didn't have an update utility for it.
     
  3. Tech198, Jun 28, 2014
    Last edited: Jun 28, 2014

    Tech198 thread starter macrumors G4

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    #3
    I'm not saying no other company does the same thing..

    My issue is that its unacceptable doing it on a fresh install new machine. (fixes, or no fixes), because Apple just breaks it not once, but twice....or maybe more

    As stated. no PC would be sold with a non-working version of IE . But Apple can do it...

    Why ?
     
  4. Intell macrumors P6

    Intell

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    #4
    IE and Safari are core parts of the OS and are updated with the OS itself. The problem programs are non-core OS programs and 2nd/3rd party programs. A better example of a web browser not working on a fresh installation would be Chrome or Mozilla not working. No Mac is sold without a working version of Safari. But Dell laptops can be sold without a working version of QuickSet to change the volume and backlight. Resulting in a laptop with its volume stuck set at 0% and brightness stuck set at 100%. My examples were examples of breakages within a fresh installation, except for the Skype example. There are likely many more that I'm missing because they were fixed quickly, were localized, didn't happen to me on a reproducible basis, or didn't receive enough publicity.
     
  5. chrfr macrumors 603

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    #5
    Your rant is vague. I have no idea which apps you think Apple is breaking.
     
  6. chown33 macrumors 604

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    #6
    Nor which OS X version.
     
  7. Tech198, Jun 30, 2014
    Last edited: Jun 30, 2014

    Tech198 thread starter macrumors G4

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    #7
    It's not specific to any version really, just as Apple as an industry,

    Just a "generic" error by user deleted files....

    ok, not by Apple, but this indicates a problem... 10.9.3 in my case.

    You would think Apple could have old a more "better" way of saying "it can't open ibooks" or better understanding of not sharing files that users have access too..
     

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  8. maflynn Moderator

    maflynn

    Staff Member

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    Boston
    #8
    Who says people except it? People rant and complain about this stuff all the time.

    Bugs happen, its not like Apple sets out to screw the consumer by breaking an app. a bug creeps into the the app that went unnoticed and now you (we) have to wait for apple to fix it. If its a huge omission, it will get addressed fairly quickly. Some lower level bugs won't get addressed to later.

    This occurs with every software developer, the larger the developer, the slower the response only because they have more irons in the fire.

    The best way to ensure apple is aware of the problem in the first place is to report it
    http://www.apple.com/feedback/
     
  9. roadbloc macrumors G3

    roadbloc

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    #9
    I agree that Apple is kind of bad at supporting their software and keeping compatibility. Microsoft seem to do these two things much better.

    Its often best to hold off upgrading OS until you know everything is going to work.
     
  10. Mildredop macrumors 68020

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    #10
    Yes you are:

     
  11. chrfr macrumors 603

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    #11
    So, you deleted some unknown files, and now your applications don't launch?
    That "Report..." button in the dialog does provide further information.
     
  12. Mr_Brightside_@ macrumors 68020

    Mr_Brightside_@

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    #12
    From what I can understand from this, you're blaming Apple for files you deleted (seemingly with no knowledge of why you were doing so) that are now causing an Apple application to stop opening? No wonder they started hiding the Library folder...
     
  13. thejadedmonkey macrumors 604

    thejadedmonkey

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    #13
    Apple is a hardware company, not a software company. That's why their software isn't as good as Microsoft's.
     
  14. GoCubsGo macrumors Nehalem

    GoCubsGo

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    #14
    Are people still saying that? Is Apple saying that? Serious question because Apple sure seems to be developing software as though they're both a hardware and software company.
     
  15. thejadedmonkey macrumors 604

    thejadedmonkey

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    #15
    I'm still saying that. If you'd like proof, there's a wonderful KB article about mail.app not receiving email, and Apple's suggested fix is to Close and restart the program. This has been an issue since Mavericks was released, 251 days ago!

    Now I'm not saying that all software has to be perfect and bug free, but if a software company can't write an email client that can receive emails, and is aware that it's busted, and doesn't bother to fix it for the better part of a year and over 3 updates, I wouldn't call them a competent software company.

    I guess I shouldn't have said that they weren't a software company - they are, and they write tons of software. What I should have said was that they aren't very good at it.
     
  16. Tech198, Jun 30, 2014
    Last edited: Jun 30, 2014

    Tech198 thread starter macrumors G4

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