Apple Business Chat Now Available to Over 800,000 Shopify Merchants, Also Rolling Out to Delta Air Lines [Updated]

Discussion in 'iOS Blog Discussion' started by MacRumors, Jun 26, 2019.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Shopify today announced that Apple Business Chat is now available to all of its over 800,000 merchants around the world.


    As noted by Engadget, some Shopify merchants are already using Business Chat, but now Apple and Shopify are rolling out the feature to all businesses who use the e-commerce platform, including those outside the United States.

    Merchants can manage and respond to all Apple Business Chat customer conversations through Shopify Ping.

    Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app. Business Chats must be initiated on an iPhone or iPad, but they can be continued on any iPhone, iPad, Mac, or Apple Watch signed in to the same Apple ID.

    Apple Business Chat is available in over a dozen countries and has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, Burberry, American Express, Sprint, and T-Mobile.

    Update: Delta, Too


    Delta Air Lines is also rolling out Apple Business Chat to select customers ahead of a wider launch in the fall:
    Delta is the first U.S. airline to adopt Apple Business Chat.

    Article Link: Apple Business Chat Now Available to Over 800,000 Shopify Merchants, Also Rolling Out to Delta Air Lines [Updated]
  2. Mikey44 macrumors regular


    Mar 6, 2012
    This is amazing! I’ve used it for Apple and it’s a phenomenal user experience.

    Now if we could get Apple to include 3rd party messaging in Messages... I have a few apps I’d like to uninstall...
  3. jmh600cbr macrumors 6502a


    Feb 14, 2012
  4. adamjackson macrumors 68000

    Jul 9, 2008
    Does this work on the Mac? I have no interest of typing on my iPhone and do all of my messaging on the iMac or MBP.
  5. BreuerEditor macrumors 6502


    Jul 1, 2008
    New Jersey
    It’s a standard iMessage so yes it works. I can easily text Home Depot from my Mac or iPhone/iPad just like you’d be messaging another phone.
  6. TheSkywalker77 macrumors 65816


    Sep 9, 2017
    I legitimately forgot Business Chat existed, but with this, I can hopefully find more ways to use it. :p
  7. skir macrumors newbie


    May 22, 2017
    I guess it is mostly American internal story as the whole outer world had switched to Any Other Messenger many years ago. I get Apple's security point on iMessages but the user experience is so mediocre. I wonder how these companies feel about being unavailable to all of the clients without iPhones, for example.

    Also I'd like to mention Memoji is Apple's second worst thing after U2. Hope these disgusting 3D faces will go away (sorry people using them, you are good, but these pictures don't).
  8. Mikey44 macrumors regular


    Mar 6, 2012
    If I was to bet, they also provide functionality for Facebook Messenger, which they do:
    The iMessage integration is just another tool in the arsenal of communicating with businesses.

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7 June 26, 2019