Apple Buy Back Program

Trodolak

macrumors member
Original poster
Sep 27, 2017
30
14
Hilton Head, SC
I planned on using the Apple buy back program to dispose of my watch series 3 with LTE. Initially, they gave me a $225 estimated value. I received their response today with a $0 refund. The watch face has a tiny crack in the upper right hand corner. Hardly noticeable and in no way affects the watch’s performance. I expected some level of refund reduction but not $0. Anyone else have a similar experience?
 

Julien

macrumors G4
Jun 30, 2007
11,270
4,223
Atlanta
A crack in the crystal is one the worst problems you can have. Water will destroy an OLED and "tiny" means nothing to water's ability to ingress. $225 would be for pristine condition and not going to happen. I would just have it returned and keep as a backup.
 

ericg301

macrumors 65816
Jun 15, 2010
1,357
809
They can’t resell or refurbish it without replacing the crystal, which isn’t cost effective. So you’re out of luck.
 

WilliamG

macrumors G3
Mar 29, 2008
9,090
2,549
Seattle
I planned on using the Apple buy back program to dispose of my watch series 3 with LTE. Initially, they gave me a $225 estimated value. I received their response today with a $0 refund. The watch face has a tiny crack in the upper right hand corner. Hardly noticeable and in no way affects the watch’s performance. I expected some level of refund reduction but not $0. Anyone else have a similar experience?
That's exactly what I'd expect you to receive for any crack of any size/shape in the crystal.
 

Trodolak

macrumors member
Original poster
Sep 27, 2017
30
14
Hilton Head, SC
A crack in the crystal is one the worst problems you can have. Water will destroy an OLED and "tiny" means nothing to water's ability to ingress. $225 would be for pristine condition and not going to happen. I would just have it returned and keep as a backup.
Thanks. That’s what I’ll likely do. It’s a shame because the scratch is hardly noticeable.
 

musicpenguy

macrumors 68000
Oct 29, 2006
1,596
567
A crack and a scratch are very different - mine had a scratch on the bezel and got the full $225
 
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