Apple Buy Back Program

[Trodolak]

I planned on using the Apple buy back program to dispose of my watch series 3 with LTE. Initially, they gave me a $225 estimated value. I received their response today with a $0 refund. The watch face has a tiny crack in the upper right hand corner. Hardly noticeable and in no way affects the watch’s performance. I expected some level of refund reduction but not $0. Anyone else have a similar experience?

 

[Julien]

A crack in the crystal is one the worst problems you can have. Water will destroy an OLED and "tiny" means nothing to water's ability to ingress. $225 would be for pristine condition and not going to happen. I would just have it returned and keep as a backup.

 

[ericg301]

They can’t resell or refurbish it without replacing the crystal, which isn’t cost effective. So you’re out of luck.

 

[WilliamG]

I planned on using the Apple buy back program to dispose of my watch series 3 with LTE. Initially, they gave me a $225 estimated value. I received their response today with a $0 refund. The watch face has a tiny crack in the upper right hand corner. Hardly noticeable and in no way affects the watch’s performance. I expected some level of refund reduction but not $0. Anyone else have a similar experience?

That's exactly what I'd expect you to receive for any crack of any size/shape in the crystal.

 

[Trodolak]

A crack in the crystal is one the worst problems you can have. Water will destroy an OLED and "tiny" means nothing to water's ability to ingress. $225 would be for pristine condition and not going to happen. I would just have it returned and keep as a backup.

Thanks. That’s what I’ll likely do. It’s a shame because the scratch is hardly noticeable.

 

[musicpenguy]

A crack and a scratch are very different - mine had a scratch on the bezel and got the full $225