Apple called me today (11/17-11/24 group)

DJosche

macrumors regular
Original poster
Jul 10, 2017
249
146
I got an unexpected call today from a store manager in Austin Texas. She said she needed to confirm my order and make sure that I authorized buying 2 iPhone X's. I don't live in Texas or anywhere near there, but I found it exciting/odd that she would be calling me asking me this. I asked all of my pre-order friends and none of them have ever received a call saying that they will move forward with my order. I am still in the 11/17-11/24 ETA window, but could this be a good sign? Does it mean I may get it earlier? The 10th would be nice, at this point.
 

BoxerGT2.5

macrumors 68000
Jun 4, 2008
1,929
11,138
Or it means you have or you are about to be scammed. Keep an eye on those credit cards. Did you order 2 phones?
 

jdusoccer12

macrumors regular
Aug 3, 2008
153
24
I didn’t get a call about my iPhone X but I normally get a call from Apple in Texas every time I order anything from Apple online. I am not sure what list I am on but they normally just ask if I am the person in the billing information and if it did indeed buy the product. They have called me about everything from a MacBook Pro to a leather case. I wouldn’t worry about scamming Apple does call from Texas about orders sometimes.
 

DJosche

macrumors regular
Original poster
Jul 10, 2017
249
146
I didn’t get a call about my iPhone X but I normally get a call from Apple in Texas every time I order anything from Apple online. I am not sure what list I am on but they normally just ask if I am the person in the billing information and if it did indeed buy the product. They have called me about everything from a MacBook Pro to a leather case. I wouldn’t worry about scamming Apple does call from Texas about orders sometimes.
I"m not worried, I'm just hoping it means my phone will show up sooner!
 
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garyleecn

macrumors 6502a
Jul 25, 2014
841
142
apple store didn't usually call customers like that, even if they need to get in contact with customers it's usually through email or call centers.... it's really weird, especially it's still just Monday, a little too early to be counting iPhones for friday launch.
 

techiebug

macrumors 6502a
Oct 20, 2013
729
258
I also got a call from someone claiming he’s from Apple last Saturday. The number is in Texas also. He wanted to verify that I authorized buying 2 iPhone X. All he asked was to confirm the email that I used. I believe the call was legit since right after he hanged up, I received a text from my bank saying that the charge for the iPhone was now pending. I also asked him when my delivery was and to my surprise, it is now bumped up 1 week to Nov 3 from Nov 7 and the status now changed to preparing for shipment. I think they called and not emailed because they need to get in touch with the buyers as quick as possible for not to delay the shipment. Also I suspect the reason they called because the email I used for billing and shipment notification is different from the Apple ID email. Also the delivery name (my Dad’s)is different from the Apple ID name (my name).
 

california_kid

macrumors regular
Sep 9, 2016
227
260
San Francisco
This reminds me of the most amazing customer support story I ever experienced.

Many years ago I left my iPad (back when iPads were really expensive) in the back pouch of a US Airways airplane seat. It was in airplane mode and locked. I didn't realize this until the next day and called US Airways customer support number and gave my information and they said they would call if they found anything. I couldn't give them my unlock code because I had my business emails on it. I thought there was zero hope.

2 months later, I get a call from Apple asking if I had lost an iPad and confirming my story of when and where. Turns out a US Airways employee had found my iPad and she took the serial number off the back and called Apple, who then tracked me down. Apple gave me the contact info to the US Airways person and she shipped it back to me at no charge. Since I had her email, I sent her a nice Amazon gift card. How I long for those days of customer support....
 

DJosche

macrumors regular
Original poster
Jul 10, 2017
249
146
I also got a call from someone claiming he’s from Apple last Saturday. The number is in Texas also. He wanted to verify that I authorized buying 2 iPhone X. All he asked was to confirm the email that I used. I believe the call was legit since right after he hanged up, I received a text from my bank saying that the charge for the iPhone was now pending. I also asked him when my delivery was and to my surprise, it is now bumped up 1 week to Nov 3 from Nov 7 and the status now changed to preparing for shipment. I think they called and not emailed because they need to get in touch with the buyers as quick as possible for not to delay the shipment. Also I suspect the reason they called because the email I used for billing and shipment notification is different from the Apple ID email. Also the delivery name (my Dad’s)is different from the Apple ID name (my name).
Did you ask them for an earlier ship date or anything extra at all?
Also how long after the conversation did you receive an email/shipping date change?
 

coolbreeze2

macrumors 6502a
Sep 24, 2009
618
353
Apple does have a call center in Austin TX.
I am a developer and have had plenty of conversations with Apple staff. Most times when they call, my caller ID says the caller's phone number is in the 512 area code, which is Austin TX. However, when I ask the person where they are, they are nowhere near Texas. I think maybe all their calls get routed through the Austin call center.
 

techiebug

macrumors 6502a
Oct 20, 2013
729
258
Did you ask them for an earlier ship date or anything extra at all?
Also how long after the conversation did you receive an email/shipping date change?
I asked him that just to check back that he’s indeed from Apple. I was a bit surprised when he told me the delivery was Nov 3 since I knew it used to be Nov 10. After that I went to my account and it indeed changed to Nov 3.
 

will.s87

macrumors regular
Sep 20, 2016
101
63
Central CA
Sure it's legit. Our Apple Account Executive calls from Austin, Texas. Just received a quote today actually and their address is from there.

Apple Inc., 5505 W. Parmer Lane, Austin, Texas.
 
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byeehaaw

macrumors 6502
May 7, 2007
416
7
New York, NY
i got the call on Saturday as well for my 2 tmobile phones. just confirming that it wasnt a duped order via the website or something
 

JOBS-3:16

macrumors regular
Jun 25, 2013
230
187
Dixie
I got an unexpected call today from a store manager in Austin Texas. She said she needed to confirm my order and make sure that I authorized buying 2 iPhone X's. I don't live in Texas or anywhere near there, but I found it exciting/odd that she would be calling me asking me this. I asked all of my pre-order friends and none of them have ever received a call saying that they will move forward with my order. I am still in the 11/17-11/24 ETA window, but could this be a good sign? Does it mean I may get it earlier? The 10th would be nice, at this point.
I too spoke with an Apple Executive from an Austin, TX number, after I emailed Tim Cook. She told me they were doing everything they could to get my iPhone X shipped sooner than the 17-24 estimate, since the date that showed at checkout for me was Nov. 3rd. She called me again, not too long ago, to let me know that the estimate is now 11/16-11/24. Every little bit helps. She basically told me, without officially telling me, that I they were going to make sure I receive my phone well before Nov 17-24.
 

billycuth

macrumors 6502a
Jul 31, 2010
754
73
I too spoke with an Apple Executive from an Austin, TX number, after I emailed Tim Cook. She told me they were doing everything they could to get my iPhone X shipped sooner than the 17-24 estimate, since the date that showed at checkout for me was Nov. 3rd. She called me again, not too long ago, to let me know that the estimate is now 11/16-11/24. Every little bit helps. She basically told me, without officially telling me, that I they were going to make sure I receive my phone well before Nov 17-24.
I imagine Tim Cook must look like Bruce Almighty answering his email.
 
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bizack

macrumors 6502a
Apr 21, 2009
576
334
I got an unexpected call today from a store manager in Austin Texas. She said she needed to confirm my order and make sure that I authorized buying 2 iPhone X's. I don't live in Texas or anywhere near there, but I found it exciting/odd that she would be calling me asking me this. I asked all of my pre-order friends and none of them have ever received a call saying that they will move forward with my order. I am still in the 11/17-11/24 ETA window, but could this be a good sign? Does it mean I may get it earlier? The 10th would be nice, at this point.
I don't think you'll be getting your phone earlier.
 
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Pipper99

macrumors 68030
Aug 14, 2010
2,667
1,239
Fort Worth, TX
I’ve gotten calls from Apple in Austin when I’ve used an email that I don’t normally use. As said above, they just verify that I made the order and ask what email I normally use. They do have a large facility in Austin.