Apple Cancelled Quad Core Order?

Discussion in 'iMac' started by spcdust, Nov 7, 2009.

  1. spcdust macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #1
    Okay, ordered my iMac i7 Imac two weeks ago through the UK Education Store, been away for a week and just went and checked my order and I get this "Cancelled" addition to my order:

    [​IMG]

    No idea if this is a blip on their web-site as the Grand total remains the same, but there is no rhyme or reason for this as plenty of credit on my card etc. Annoyingly cannot speak to anyone at Apple until Monday as the call centre is now closed.

    Anyone got any ideas or seen similar on their order?
     
  2. Goldie009 macrumors member

    Joined:
    Oct 29, 2009
    #2
    I have the exact same on my page too! Not cool, I really hope there is an explanation for this.

    Edit: I also ordered via the Education store, Glasgow University. I ordered on campus.

    Order cancellation is approx 1536 GMT Yesterday. No money has been removed from my bank account at all, my one to one code came through email over 2 weeks ago so apple are surely happy about the order method??

    Anyone else got any thoughts on it?
     
  3. rogerram macrumors regular

    Joined:
    Jul 12, 2008
    Location:
    Deepings, UK
    #3
    Seems to be usual in UK & elsewhere in Europe-mine was 'cancelled' about 6 minutes before yours-there is some discussion about this on the 'waiting' thread. No worries!
     
  4. MacMini2009 macrumors 68000

    MacMini2009

    Joined:
    May 22, 2009
    Location:
    California
    #4
    No more quad core iMacs, Apple is just going to put the 3.33GHz c2d in it. :rolleyes:

    I say it is just a glitch.
     
  5. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #5
    This is normal, I had the same with my iMac back in March. It'll be added soon. I don'y know why are they doing this but you shouldn't worry about it
     
  6. spcdust thread starter macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #6
    Thanks to everyone for the quick responses, literally my heart missed a beat when I saw this. I have to say, Apple could learn a few things in the science of e-commerce as this is just one of several things that could be improved in their order reporting. One example would be to actually detail the ordered iMac's configuration in the status as what it currently reports "IMAC 27"/4850-512MB Z0GF" is some what ambiguous.
     
  7. rahinco macrumors newbie

    Joined:
    Nov 8, 2009
    #7

    Hi, I have the same problem too, my order was canceled on Friday (6 november) at 3.32PM, I didn't cancel it, I've just discovered it now... I'm wondering should I contact them about it or will they fix it themselves? I ask because you say you had this problem before - did you call them?
     
  8. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #8
    Nope because I discovered it afterwards (I was on vacation so didn't check it). Of course you can call Apple check why they cancelled it but I doubt you will get a decent answer from them. Wait till tomorrow though because I guess it'll be added tomorrow when sales department opens again :cool:
     
  9. spcdust thread starter macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #9
    Does your order status look similar to mine (see photo on Original Post)? The way I read it is they cancelled the iMac part of the order HOWEVER it still appears on the "To Be Shipped" summary above. Hellhammer, in your experience does this look as if they have automatically added it back to the order or should I see the item added again as a separate item? Honestly, it all seems a little backward / unclear how the order status reports back and is open to different interpretations.
     
  10. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #10
    Look like it's added there again. Give Apple a call and ask, just to make sure
     
  11. spcdust thread starter macrumors 6502a

    spcdust

    Joined:
    May 6, 2008
    Location:
    London, UK
    #11
    For anyone who has had the phantom reporting of their iMac order being cancelled in their order status the following "work-around check" may re-assure you.

    Basically just click on the "Return Items" button and hopefully you should see something similar to the following:

    [​IMG]

    This seems to suggest that they have cancelled and then automatically re-added the iMac to your order. I suspect you'd see something similar if you clicked on "Cancel Order" button but I didn't want to tempt fate by doing that. Anyway, still worth giving Apple a call when they're open to just double check.
     

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