I've now called, emailed, and sent snail mail to Apple with one seemingly simple question, but they are so far unable to answer. I wanted to know whether or not Apple warranties and AppleCare are honored in Slovenia, where I spend about half of each year. I first searched everything I could find on Apple's site and found nothing specifically informative. So then I searched some Slovenian sites and again came up empty. So then I called Apple customer service here in California. The person who answered the phone had no idea, so she transferred me to AppleCare. The person who answered the phone there also had no idea, so she did some searching while I waited on hold. At first she said she couldn't find anything and that she would advise me against purchasing AppleCare for my MBP. She then came across something encouraging and said that so long as there was an AASP in the country, the warranties and AppleCare ought to be honored; so yes, I should go ahead and buy AppleCare. About five minutes after ending that call, she calls me back. She found something else upon searching further: a note that anyone in Slovenia who had managed to purchase AppleCare online or otherwise (since it's apparently not for sale in the country itself) should be offered a refund (!). So she took that to mean AppleCare would not be honored in Slovenia and she reverted back to advising me against purchasing it. ::::sigh:::: So then I call a service provider in Slovenia directly. They say that AppleCare will be honored so long as I have a receipt for the purchase of my computer and the warranty certificate. Of course, this is just some repair shop in Slovenia, so the answer isn't coming from the horse's mouth, as it were. Next I get an email from Apple (in response to one I had sent a week or so earlier). They had no answer to my question; they could only refer me to their "Customer Relations Team" in Slovenia and gave me the Slovenian phone number I should call! It's now been a little over a week since I sent a paper letter to Cupertino with my seemingly simple question. I can only wonder what if anything they'll say in reply. How can this question be so difficult??