Apple Care $1500 in repairs :)

[iKaushal]

I just dropped my Mac off at 10 am, and they notified me at 2 that it was ready.

The replaced the unibody, screen, hinge, and keys. I am satisfied now.

Happy ending. 🙂

That's good to know. Enjoy your almost new laptop 🙂

 

[Traverse]

I would have to restrain myself too, even at the sight of the chip lol. Hopefully that person is fired, chances are it will happen again.

Best of luck to you, hopefully they give it to the same guy to repair and he tries fixing it with a hammer. Then they give you a a brand new rMBP and fire him.

My Mac broke again, they just replaced it with the $2,599 MacBook Pro retina for FREE!!! 😀

 

[Dubberton]

My Mac broke again, they just replaced it with the $2,599 MacBook Pro retina for FREE!!! 😀

are you serious??? congrats!!!!

 

[KatieKat78]

Always get applecare+.

This is my recent Apple care story:

My 2011 15" MacBook Pro logic board failed. I took it to the Apple store without an appoint (a death sentence), but when they saw I had a Mac they asked me to wait. Well, they confirmed it was the LB and ordered a $600 replacement.

I waited 4 days (hard for a college student) and picked it up. When I got home I found a large chip in the back of the unibody. Okay, I'll live with that. When I went to plug in my headphone jack and my thunderbolt adapter I noticed that they were not flush with the the aluminum and were somewhat loose. Ugh, I was unhappy. THEN, I went to close the display and it now creaks and pops! It was silent before! I went back that Friday, admittedly in a foul mood and complained to the "geniuses". They picked my Mac up and wiggled the display in the loud store and said "I don't hear anything"...really??? Well, after looking at the messed up ports, the chip, and hearing my complaint about the boot errors I was getting because they didn't reset PRAM, he said that they would make it right.

They have ordered a new display, another new logic board, and a new unibody and said that they would try to re align the components and if they couldn't they would replace all the parts.

Although I'm disappointed with their initial work, I am very impressed with how far they have gone to help me. I guess that $350 AppleCare was a good investmen!t 😀

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Ok so you're comparing Dell back in 2002 to Apple of 2014?

Are you serious? You do realize that's 12 years right?

I also find it interesting that you think Dell is better but yet you needed 11 motherboards replaced verses 1 motherboard replacement from Apple.

I just don't get it.

As for time well time is relative it depends where you live and if the part is at the nearby warehouse or not. Sometimes they just don't have the part and it's on back order.

I've never dealt with HP or lenovo support, but I have dealt with Dell on many occasions - but this antidote is really why I cannot recommend Apple over Dell when it comes to support:

Back in 2002(give or take) I had a Latitude CPi (aka a "Pro" machine) that needed a new motherboard. Not once, or twice, but 11 times over the course of a 2 year period. Either the magnet detecting when the lid was closed would fall off, or the graphics card would fail. Either way, 11 motherboards. Throughout the entire ordeal, I never had more than 14 total days of downtime, and I never once worried about the data on my hard drive.

More recently, I owned a Macbook Air that had faulty RAM. I had to drive to an apple store, drop off my laptop, and pick it back up 2 weeks later. This single repair for a part that should be user-replacable meant that I was without a laptop for as long as 11 motherboard replacements from Dell, and I had to make a backup copy of the SSD incase it came back without my data.

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This is why you always get apple care+.

Don't let someone who compares present day Apple to Dell of 2002 con you into getting a Dell who hasn't used one since 2002.

Good job! Now get apple care on that mac!

My Mac broke again, they just replaced it with the $2,599 MacBook Pro retina for FREE!!! 😀

 

[Traverse]

Always get applecare+.



----------

Ok so you're comparing Dell back in 2002 to Apple of 2014?

Are you serious? You do realize that's 12 years right?

I also find it interesting that you think Dell is better but yet you needed 11 motherboards replaced verses 1 motherboard replacement from Apple.

I just don't get it.

As for time well time is relative it depends where you live and if the part is at the nearby warehouse or not. Sometimes they just don't have the part and it's on back order.




----------

This is why you always get apple care+.

Don't let someone who compares present day Apple to Dell of 2002 con you into getting a Dell who hasn't used one since 2002.

Good job! Now get apple care on that mac!

Got it before I left the store. I paid $377 for Applecare when I bought my 2011 MBP and if you add up:

1 - first logic board $500
2 - Second LB, Screen, Unibody $1500
3 - 2013 Retina MacBook Pro $2800 (with tax)

I got $4800 return on my $377 investment. Yeah, get AppleCare.

 

[Barney63]

I've seen AppleCare+ mentioned a few times in this thread.
I thought AC+ was only available on iPhones and iPads!
Or is the + on MacBooks just the extra telephone support?


Barney

 

[ABC5S]

I've seen AppleCare+ mentioned a few times in this thread.
I thought AC+ was only available on iPhones and iPads!
Or is the + on MacBooks just the extra telephone support?


Barney

iPhones and iPad get the extended warranty plus drops and spills and that is Applecare + . The MacBooks do not and its not called applecare +, but just Applecare, and only get the extended warranty for 3 years instead of 1 with better support..

 

[Barney63]

iPhones and iPad get the extended warranty plus drops and spills and that is Applecare + . The MacBooks do not and its not called applecare +, but just Applecare, and only get the extended warranty for 3 years instead of 1 with better support..

I don't know how it varies around the world, but in the UK, if you buy via the online ed store you get 1 year telephone support and 3 years hardware support. You can also buy an 'uplift' to the AC plan that gives you 3 years telephone support.
I was wondering if they referred to that as AC+.


Barney