I thought I share something and hope it will help others..
Ive been a loyal Apple laptop user since early 90s.
But for the past 2 years, I've had nothing but trouble with Apple laptops.
I bought the macbook when it first came out and immediately I had issues it it (I use my laptop at work and home). First it was the yellowing of the keyboard surround, which took forever for them to fix (I think I was first few). Then the random shutdown, which I spend 2 hours and re installing the OS twice as the tech support asked me to do.. Finally after 2nd round of random shut down, they let me upgrade to the Macbook Pro 17in (which I paid 2x the cost of macbook).
Since then I also had round of issues with Macbook Pro including HD failure and now another random shut down caused by bad battery.
When I upgraded to macbook pro, I knew I was going to have issues.. So, for the first time in over a decade, I've purchased the AppleCare! When I bought this, I specifically asked about the battery, which the representative at Apple stated that they will cover ANY damage for the battery. They even said its worth it as battery will go bad eventually. So, I bought the Apple care.
Past week, I've witness random shut down of my Macbook when ever I was using the battery. At first, i thought somehow I drain the battery.. But that wasn't the case. I'll plug the power source and restarted, it showed I had 30-40% power left. I then experienced it again and noticed the battery indicator did not work after shut down. But plugged in, it will light up and showed 2 out of 5. Mind you, no notice and the computer will just shut down!
Luckily, I was just surfing the net so no harm done, but if this would of happend when I was doing work for my job, I would of BEEN PISSED!!!
So, I searched the net and found that this issue is common. and the problem was the battery. So, I called Apple Care so I could replace my bad battery. After they wanted to check few things.. Like which version Battery Updater, how much Battery Cycle, and Full Charge Capacity.
Well, after I told them what Battery cycle, they denied replacing my battery!
I was furious as I paid $280+ for the Apple Care and this was one thing I specifically asked! Not only that, because of the damn battery, now I have to worry about random shut down. If I got a notice or the computer going into sleep.. but RANDOM shut down?? Thats not acceptable!!!
I stated my reasoning and asked to speak to the management.. Some lady got on (Leslie from Ontario) and she immediately states to me that they do not replace battery over 300 cycles!! Nor after 1 year of use. I tried to explain to her that its unacceptable when I don't get a warning and computer shutting down (unlike my 6+ year old powerbook G3, which I still own). She still refused to replace it.
I was furious!! So, I asked how much Apple spend on their ads? She tells me that that info is confidential. I told her, "Well, I own 4 websites and forums and I'll make sure I'll state all the negative experience I had with past 2 computers and your scam like Apple Care BS! If you guys think I have no reason to complain then you don't need to worry about me." Soon as I stated that, She said she will contact Customer relations and put me on hold. 10 mins later, she gets on and states to me that they are going to make a "special" case and replace my Macbook Pro battery.
total time I spend 48 mins on the phone...
Bottom line is, I see this issue not because the battery is OLD, but faulty design. If battery is holding less power, it shouldn't randomly shut down. it should at least warn me... And me buying almost $300 warranty, I should be treated better! I mean, I would of been a satisfied customer if they wouldn't make me go thru ALL THIS BS and wasting my time when I had valid reason.
And them only solving my issue because I threaten them seems unfair to others with this issue.
Anyhow, I just needed to vent and hopefully my situation might lead to others on here to solve their issues with AppleCare..
Ive been a loyal Apple laptop user since early 90s.
But for the past 2 years, I've had nothing but trouble with Apple laptops.
I bought the macbook when it first came out and immediately I had issues it it (I use my laptop at work and home). First it was the yellowing of the keyboard surround, which took forever for them to fix (I think I was first few). Then the random shutdown, which I spend 2 hours and re installing the OS twice as the tech support asked me to do.. Finally after 2nd round of random shut down, they let me upgrade to the Macbook Pro 17in (which I paid 2x the cost of macbook).
Since then I also had round of issues with Macbook Pro including HD failure and now another random shut down caused by bad battery.
When I upgraded to macbook pro, I knew I was going to have issues.. So, for the first time in over a decade, I've purchased the AppleCare! When I bought this, I specifically asked about the battery, which the representative at Apple stated that they will cover ANY damage for the battery. They even said its worth it as battery will go bad eventually. So, I bought the Apple care.
Past week, I've witness random shut down of my Macbook when ever I was using the battery. At first, i thought somehow I drain the battery.. But that wasn't the case. I'll plug the power source and restarted, it showed I had 30-40% power left. I then experienced it again and noticed the battery indicator did not work after shut down. But plugged in, it will light up and showed 2 out of 5. Mind you, no notice and the computer will just shut down!
Luckily, I was just surfing the net so no harm done, but if this would of happend when I was doing work for my job, I would of BEEN PISSED!!!
So, I searched the net and found that this issue is common. and the problem was the battery. So, I called Apple Care so I could replace my bad battery. After they wanted to check few things.. Like which version Battery Updater, how much Battery Cycle, and Full Charge Capacity.
Well, after I told them what Battery cycle, they denied replacing my battery!
I was furious as I paid $280+ for the Apple Care and this was one thing I specifically asked! Not only that, because of the damn battery, now I have to worry about random shut down. If I got a notice or the computer going into sleep.. but RANDOM shut down?? Thats not acceptable!!!
I stated my reasoning and asked to speak to the management.. Some lady got on (Leslie from Ontario) and she immediately states to me that they do not replace battery over 300 cycles!! Nor after 1 year of use. I tried to explain to her that its unacceptable when I don't get a warning and computer shutting down (unlike my 6+ year old powerbook G3, which I still own). She still refused to replace it.
I was furious!! So, I asked how much Apple spend on their ads? She tells me that that info is confidential. I told her, "Well, I own 4 websites and forums and I'll make sure I'll state all the negative experience I had with past 2 computers and your scam like Apple Care BS! If you guys think I have no reason to complain then you don't need to worry about me." Soon as I stated that, She said she will contact Customer relations and put me on hold. 10 mins later, she gets on and states to me that they are going to make a "special" case and replace my Macbook Pro battery.
total time I spend 48 mins on the phone...
Bottom line is, I see this issue not because the battery is OLD, but faulty design. If battery is holding less power, it shouldn't randomly shut down. it should at least warn me... And me buying almost $300 warranty, I should be treated better! I mean, I would of been a satisfied customer if they wouldn't make me go thru ALL THIS BS and wasting my time when I had valid reason.
And them only solving my issue because I threaten them seems unfair to others with this issue.
Anyhow, I just needed to vent and hopefully my situation might lead to others on here to solve their issues with AppleCare..
