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Apple care covers what?

C

Closingracer

macrumors 601
Original poster
Jul 13, 2010
4,317
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If I get it what does it cover? Just normal stuff or accidents like if I drop it?
 
mechengr said:
It just covers manufacturing defects, no accidents. I've been buying AppleCare for more than ten years and, while it used to be great, I can no longer recommend it. On the last three MacBook Pro's I have had, each has had some sort of manufacturing failure within the first year. Every time they send the computer out to their repair depots, the computer has come back with additional damage that it did not leave with. The last two MacBook Pro's I complained about and, after the run round, they replaced, but it was not an easy nor enjoyable process.

My current MacBook Pro had a display issue about a month ago and, when it came back, the screws were cross threaded and my lid is not properly aligned. Apple has basically told me that, while they can send it out for repair again, they are not willing to issue a refund or replacement. I am not confident that sending the computer out again will fix all the issues.

My advice: Apple is still better than the competitors. I would buy the least expensive computer that will meet your needs (Retina MacBook, MacBook Air, etc.). Get it from Best Buy when it is on sale (or you can use the movers coupon from USPS for 10% off), and skip the Apple Care. If there is an issue with it, decide whether or not the issue is livable and if it is not, send it in to Apple to get fixed, but don't count on it coming back 100%. Then, either sell it on eBay or somewhere else and buy a new product.

The new products seem to be great from a QC perspective - the repair centers are not.
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What are these movers coupons I hear so much about lol
 
mechengr said:
They are sent to you by the USPS when you fill out a change of address form.
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Ah I'm not moving any time soon :(


Anyways how's the bestbuy warranty? Do they offer it for Macbooks?

Got my Macbook Pro there in sale for $1094 after the sale and coupon since I'm a student
 
mechengr said:
The computer comes with one year of AppleCare (manufacturing defects) and 90 days of technical support. The only warranty I would buy is Apple Care (and I do not recommend it any more, personally). The aftermarket warranties are junk, in my opinion. The only reason I recommended Best Buy is because of the movers coupon. Otherwise, just buy it from Apple.

That said, I would buy the computer using your credit card. I think most of the major card companies offer something like a 90 day accidental damage or some sort of warranty of their own. You would need to check with your company first, though.
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I'm pretty sure I am disqualified from the credit card warranty. It needs to be purchased full price i believe and it was on sale and I used a coupon
 
snaky69 said:
It's a warranty, not an insurance policy. It covers manufacturing defects, period.
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I think it makes sense to be curious about how it works for Macs, because AppleCare does offer accidental damage coverage with a small deductible (just like insurance) on other products.
 
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For me, the biggest selling point of AppleCare for the Mac is international coverage. There are authorized service centers all over the world and it can be taken in for repairs in any country.
 
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east85 said:
I think it makes sense to be curious about how it works for Macs, because AppleCare does offer accidental damage coverage with a small deductible (just like insurance) on other products.
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Hence why it's called AppleCare+ on those other products. Different name, different product.
 
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