Apple Care CRO

PS65

macrumors 6502
Original poster
Jan 25, 2008
254
-3
United Kingdom
Does anybody have experience on their custom build MacBook (/Pro) being replaced by the Apple Store?

I understand they have to do this via their online system/Apple Care, but I am being told a 6 to 8 week wait for my replacement MBP just because it had an upgraded HDD?

I appreciate Apple doing this for me, but 6-8 weeks (on top of the 5 weeks it has been in repair for) is frankly ridiculous? Is this time frame there just to protect them, have any of you received custom build replacements faster, and if so, what is the typical process?

Thanks
 

jenzjen

macrumors 68000
Aug 20, 2010
1,734
6
Note, there's a massive supply issue for HDDs due to the Thai floods so maybe that's why you're getting a long repair quote
 

maflynn

Moderator
Staff member
May 3, 2009
66,704
33,595
Boston
As the other poster mentioned, the supply of available hard drives is diminishing because the country that manufactured most of the hard drives incurred devastating floods.

Personally, I'd pick up a stock laptop and then upgrade it yourself if you see an available hard drive (or SSD) at a decent price.
 

416049

macrumors 68000
Mar 14, 2010
1,844
2
Does anybody have experience on their custom build MacBook (/Pro) being replaced by the Apple Store?

I understand they have to do this via their online system/Apple Care, but I am being told a 6 to 8 week wait for my replacement MBP just because it had an upgraded HDD?

I appreciate Apple doing this for me, but 6-8 weeks (on top of the 5 weeks it has been in repair for) is frankly ridiculous? Is this time frame there just to protect them, have any of you received custom build replacements faster, and if so, what is the typical process?

Thanks
They tend to take their time as before repair thery also rediagnose things.And there are floodings in Asia right now as well hence the extended amount of waiting (see pic).
 

Attachments

PS65

macrumors 6502
Original poster
Jan 25, 2008
254
-3
United Kingdom
As the other poster mentioned, the supply of available hard drives is diminishing because the country that manufactured most of the hard drives incurred devastating floods.

Personally, I'd pick up a stock laptop and then upgrade it yourself if you see an available hard drive (or SSD) at a decent price.
They didn't let me pick up a stock laptop. Apparently they have to go through the process as it is a custom build. Shame, because I am not that fussed about the hard drive upgrade (I would have wanted an SSD - but thought it was cheeky to ask given they were replacing an older machine).
 

chrfr

macrumors G3
Jul 11, 2009
9,591
3,486
They didn't let me pick up a stock laptop. Apparently they have to go through the process as it is a custom build. Shame, because I am not that fussed about the hard drive upgrade (I would have wanted an SSD - but thought it was cheeky to ask given they were replacing an older machine).
Generally, Apple will allow you to upgrade components, and you'd just need to pay the difference. It might be worth a call to Apple.
 

PS65

macrumors 6502
Original poster
Jan 25, 2008
254
-3
United Kingdom
Generally, Apple will allow you to upgrade components, and you'd just need to pay the difference. It might be worth a call to Apple.
Not too concerned with an upgrade (ie. I am not ready for SSD given the size and stability issues I have had with it on previous machines).

I would be keen to understand the CRO process - will they email me when it ships, can I track it any other way?
 

PS65

macrumors 6502
Original poster
Jan 25, 2008
254
-3
United Kingdom
why are they replacing it?
mine took a week, but i only customized the anti glare screen
You'd hope changing the HDD wasn't any harder? Albeit I am not sure if the supply levels were actually noted when they placed my order.

With regards to what went wrong:

Graphics Card > Graphics Card > Screen > Graphics Card - they damaged my machine at the same time.
 

randomrazr

macrumors 65816
Jan 1, 2011
1,209
1
You'd hope changing the HDD wasn't any harder? Albeit I am not sure if the supply levels were actually noted when they placed my order.

With regards to what went wrong:

Graphics Card > Graphics Card > Screen > Graphics Card - they damaged my machine at the same time.
hows that possible lol
 

davmcn

macrumors regular
Jan 5, 2011
165
0
This was exactly what happened to me with mine, though I got a new one, and something was wrong with it , had to get a replacement, store couldn't do it... yah did da... anyways. They told me it would take around A week to 8 weeks. It arrived 3 days later via Fed Ex.
 

PS65

macrumors 6502
Original poster
Jan 25, 2008
254
-3
United Kingdom
This was exactly what happened to me with mine, though I got a new one, and something was wrong with it , had to get a replacement, store couldn't do it... yah did da... anyways. They told me it would take around A week to 8 weeks. It arrived 3 days later via Fed Ex.
I have some hope!!
 
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