iPhone 11 Pro Apple care experience and concerned

[Alexrat1996]

I have an iPhone 11 promax midnight green I’m paying it on the iPhone upgrade program that includes AppleCare plus since this device I had was replace 3 to 4 times from AppleCare Express team a senior advisor requested that I get a brand new unit.


it was processed from the Apple care team my question I have will the iPhone upgrade program and AppleCare plus details which answer to this brand new sealed unit ?

 

[Phone Junky]

Without some kind of punctuation and sentences, I have no idea what you're trying to say.

 

[now i see it]

Why put a question mark at the end of your run on sentence when none of it contains any punctuation?
Geeeze

 

[Ta0jin]

I have an iPhone 11 promax midnight green I’m paying it on the iPhone upgrade program that includes AppleCare plus since this device I had was replace 3 to 4 times from AppleCare Express team a senior advisor requested that I get a brand new unit and it was processed from the Apple care team my question I have will the iPhone upgrade program and AppleCare plus details which answer to this brand new sealed unit ?

Honestly, this seems like a question that Apple might be able to answer better than anybody on this forum would.

 

[Alexrat1996]

Why put a question mark at the end of your run on sentence when none of it contains any punctuation?
Geeeze

Done

 

[BigMcGuire]

Any AppleCare work usually involves a refurbished unit that is (in my opinion) better than new. They replace the glass front/back, they replace the battery, and you get it in a sealed box. All of my AppleCare+ replacements have come in a white box (unmarked) that was "sealed" but "refurbished" in the above way. They call it "new" - at least they have in my experience.

I don't think I've ever been given a "brand new" sealed unit as a replacement when doing an AppleCare+ replacement.

 

[Alexrat1996]

Any AppleCare work usually involves a refurbished unit that is (in my opinion) better than new. They replace the glass front/back, they replace the battery, and you get it in a sealed box. All of my AppleCare+ replacements have come in a white box (unmarked) that was "sealed" but "refurbished" in the above way. They call it "new" - at least they have in my experience.

I don't think I've ever been given a "brand new" sealed unit as a replacement when doing an AppleCare+ replacement.

I did first time

 

[BigMcGuire]

I did first time

Nice, that was nice of them. I've seen it happen when people ask but I've never tried asking myself. heh.

 

[Alexrat1996]

Nice, that was nice of them. I've seen it happen when people ask but I've never tried asking myself. heh.

It’s maybe due to pandemic and I’m paying the phone iUP till the next one comes out