Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

APPLE care is awesome, RARE issue I think; question inside. Got A FREE replacement

K

kryptekz

macrumors newbie
Original poster
Apr 20, 2010
26
0
Ok quick summary; bought a macbook last year, the polycarbonate one. Over the period of 11 months, I have had case issues 3-4 times, two logic board failures (both replaced in one repair...crazy right?). But I have sent my computer in for only case repairs because everything else seemed to work, I guess apple deemed it necessary to replace my logic board for some reason....

Well anyways, I convinced them that a less than a year old laptop should not be doing this and I would possibly like a replacement, the replacement can even be the same exact one, I just thought mine was a lemon!

Well the apple care senior specialist had to review my case and came back to me saying he will approve a new macbook UNIBODY polycarbonate with out a doubt because of all the trouble and frustration i've been going through. He would also have it upgraded to 4gbs of ram because I upgraded my original one.


Now the question: Should I sell this new in box polycarbonate unibody coming to my door and buy a aluminum? Or just keep this one; I have some idea that this polycarbonate unibody is a stronger design overall but then again I really don't know....


If someone replies that I cheated apple by saying I want a replacement; think about it before you say it. I even told them I wanted a replacement and it could even be the same exact one I had; nothing less nothing better.

Thanks all; this is my first post and I am damn glad its a positive one.
 
Even if you sell it, you are still gonna have to come up with a few hundred bucks to buy a MBP, unless you find an 09 model on clearance somewhere, which there are plenty out there.
 
I know that; I am just wondering if it would be best to upgrade to a macbookpro? or even the macbook alm unibody?
 
ok but is it worth it? downgrading in term of performance but upgrading in terms of case.

Does the unibody polycarbonate have cracking issues?
 
The 13" MBP would be a faster not slower than the polycarb.

They don't have the cracking issue as far as I'm aware. The cracking issue was to do with pressure caused by the 2 notches at the top of the screen pressing down on the case, something the unibody polycarb doesn't have.
 
By the way you don't need to take it and sell it. You can simply tell them that you'd like to take this chance and upgrade. All you have to do is pay the difference and they'll let you buy whatever you want.
 
If it doesn't have a cracking issue then I really don't see the need for an upgrade lol. 200mhz isn't much of an "umph" to get me somewhere faster.

Although the scratching is the only worry and I figured if I dumped 30 into that moshi protector, then 50 into a incase protector; two things I would not need with the aluminum...

decisions decisions.
 
kryptekz said:
If it doesn't have a cracking issue then I really don't see the need for an upgrade lol. 200mhz isn't much of an "umph" to get me somewhere faster.

Although the scratching is the only worry and I figured if I dumped 30 into that moshi protector, then 50 into a incase protector; two things I would not need with the aluminum...

decisions decisions.
Click to expand...

Umm aluminum does scratch. The moshi wrist guard is never a bad investment. I'd say that the aluminum MBPs scratch more than the MBs. It seems everything you're thinking is backwards.
 
kryptekz said:
If it doesn't have a cracking issue then I really don't see the need for an upgrade lol. 200mhz isn't much of an "umph" to get me somewhere faster.

Although the scratching is the only worry and I figured if I dumped 30 into that moshi protector, then 50 into a incase protector; two things I would not need with the aluminum...

decisions decisions.
Click to expand...

I can tell you the illuminated keyboard becomes a godsend at times. I'm so glad mine has it, whilst I only seldom use it, if I didn't have it in those few times, I wouldn't have been able to use my machine.

And you're looking at a 10 hour battery life compared to 7, whilst it's only 3 hours difference, my MBP doesn't even get to 3 hours...

Plus you know, FW800 and an SD card slot. Super big selling points right there :rolleyes:
 
jessica. said:
Umm aluminum does scratch. The moshi wrist guard is never a bad investment. I'd say that the aluminum MBPs scratch more than the MBs. It seems everything you're thinking is backwards.
Click to expand...


Aluminum scratch more than the polycarbonates?

Gotta disagree there; my polycarbonate scratched a lot more, at least it seemed to since it was so damn shiny.

Ok ok aluminum does scratch but nothing like the polycarbonates, I can slide my finger with some pressure on a polycarbonate and it will leave a some scratches probably, aluminum won't.
 
Schtumple said:
I can tell you the illuminated keyboard becomes a godsend at times. I'm so glad mine has it, whilst I only seldom use it, if I didn't have it in those few times, I wouldn't have been able to use my machine.

And you're looking at a 10 hour battery life compared to 7, whilst it's only 3 hours difference, my MBP doesn't even get to 3 hours...

Plus you know, FW800 and an SD card slot. Super big selling points right there :rolleyes:
Click to expand...

Ahh yeah those are some good features; I'll think it over, I need to first get my hands on the box; they are suppose to ship it tomorrow.
 
You can pay the difference to upgrade to a better model directly through Apple... Just tell them what you want.
 
harodude said:
You can pay the difference to upgrade to a better model directly through Apple... Just tell them what you want.
Click to expand...


Really? I'm not questioning your honesty I just don't want to sound like I'm taking advantage of the situation.

Has this happened before recently?
 
Positive?

kryptekz said:
Ok quick summary; bought a macbook last year, the polycarbonate one. Over the period of 11 months, I have had case issues 3-4 times, two logic board failures (both replaced in one repair...crazy right?).

I just thought mine was a lemon!

Thanks all; this is my first post and I am damn glad its a positive one.
Click to expand...

But where's the positive part? You had half a dozen problems with your machine in less than a year.
Sounds like a world record for bad luck.
 
phoobo said:
But where's the positive part? You had half a dozen problems with your machine in less than a year.
Sounds like a world record for bad luck.
Click to expand...

Why don't you read the whole post LOL

I got a new macbook...hopefully pro

I called them this morning, left a message with my senior support specialist and asked him if he could upgrade me to a macbook pro, I did not know I was losing firewire and I do use that every now and then. Hopefully he wont have an issue with this, since apple already upgraded it to 4gb of ram, making the macbook worth* 1100, so 100 more I hit an macbookpro.
 
kryptekz said:
Ok quick summary; bought a macbook last year, the polycarbonate one. Over the period of 11 months, I have had case issues 3-4 times, two logic board failures (both replaced in one repair...crazy right?). But I have sent my computer in for only case repairs because everything else seemed to work, I guess apple deemed it necessary to replace my logic board for some reason....

Well anyways, I convinced them that a less than a year old laptop should not be doing this and I would possibly like a replacement, the replacement can even be the same exact one, I just thought mine was a lemon!
Click to expand...

Just a minor point, if your MB was only a year old the repairs were under the original warranty, not Applecare. You would have got the same service if you hadn't purchased Applecare.
 
UPDATE

I spoke the 1st tier support and they said that I can't just upgrade to aluminum; he said it doesn't work that way, offered to pay the difference, no go...and since my order is going through already
 
The fact that im seeing this white macbook crack on another forum post irks me lol. I wonder what I could get for this if I ebay'd it.
 
kryptekz said:
UPDATE

I spoke the 1st tier support and they said that I can't just upgrade to aluminum; he said it doesn't work that way, offered to pay the difference, no go...and since my order is going through already
Click to expand...

There is no reason they wouldnt take more money from you. Keep calling and moving up the chain until you get someone that will do what you want. 1st Tier support can't do crap anyway.
 
molala said:
Yes, it is called AppleCare. You get complimentary 1 year AppleCare. The extra two years, also called AppleCare extended warranty, has to be bought separately.

I'm glad Apple is doing the right thing for you.
Click to expand...

Fair enough. I guess it's terminology. But this page
http://www.apple.com/support/products/
says "one-year limited warranty ... To extend your coverage further, purchase the AppleCare Protection Plan" implying that the original warranty isn't called AppleCare.

Nit-picking I know :). But on other threads people often try to justify the cost of AppleCare by saying it paid for itself when they needed a repair, but often in fact that repair took place within the original "free" 1 year warranty. Very nit-picky of me. But IMHO some newbies are being encouraged to buy AppleCare without getting a clear picture of the benefits/costs. I'm not dissing the OP in any way by saying this.

I'll shut up now & get off my soap box.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back