Apple care is worthless

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
If your device gets any cosmetic damage it voids your warranty such as if the screen gets a simple scratch on it your warranty is voided, even though it doesn’t pertain to the current issue.

do not waste your money on apple care i have found this out first hand and if you do not take my word for it you can simply google about it i find this very disturbing that apple is running such a scam.
 

MCSN

macrumors regular
Feb 7, 2012
103
0
Kayenta
so the dent wasn't covered? i have a small dent cosmetic due to the imbalance of iMac
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,671
10,706
In the middle of several books.
AppleCare is not an insurance policy. And if this thread is based on your other thread, (your Mac getting damaged through no fault of Apple) your Mac wouldn't be covered. No need to get mad at Apple.

And a simple, tiny scratch on the screen or case of Mac is not going to void AppleCare.
 

technosix

macrumors 6502a
Jan 13, 2015
930
11
West Coast USA
I only buy AppleCare for my MacBooks Pro and Air, iPads and iPhones I don't bother.

I've had a few occasions to use it, and I've been satisfied in each case.

Until now I hadn't heard a complaint such as you've stated. I'm wondering if they've changed the fine print regarding coverage, and I didn't notice.

I'll have to read my current policy.

Thanks for the heads up.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
AppleCare is not an insurance policy. And if this thread is based on your other thread, (your Mac getting damaged through no fault of Apple) your Mac wouldn't be covered. No need to get mad at Apple.

And a simple, tiny scratch on the screen or case of Mac is not going to void AppleCare.
No it doesn’t my apple care in still in effect I went to apple store with a friend today to get his macbook pro repaired his logic board is having issues but because he has a scratch on his screen apple the genius bar voided his warranty because it failed the visual inspection we argued that what does a scratch have to do with a logic board problem and he insisted that any form of physical damage voids the warranty and the only way for him to have his computer inspected further and repaired he had to sign something stating that he was agreeing to his warranty being terminated. He’s writing and escalated claim to apple ill update on how that goes

----------

I only buy AppleCare for my MacBooks Pro and Air, iPads and iPhones I don't bother.

I've had a few occasions to use it, and I've been satisfied in each case.

Until now I hadn't heard a complaint such as you've stated. I'm wondering if they've changed the fine print regarding coverage, and I didn't notice.

I'll have to read my current policy.

Thanks for the heads up.
No problem and I’ve never had any issues like this either until i witnessed it first had today while accompanying a friend but yes i find this news very alarming
 

GGJstudios

macrumors Westmere
May 16, 2008
44,360
701
If your device gets any cosmetic damage it voids your warranty such as if the screen gets a simple scratch on it your warranty is voided, even though it doesn’t pertain to the current issue.

do not waste your money on apple care i have found this out first hand and if you do not take my word for it you can simply google about it i find this very disturbing that apple is running such a scam.
AppleCare is neither worthless nor a scam. The AppleCare agreement clearly states that damage due to accidents is not covered. If a person buys a product or service without learning what they're buying, it means they've made a foolish buying decision, not that the provider is running a scam. :rolleyes:
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
If your device gets any cosmetic damage it voids your warranty such as if the screen gets a simple scratch on it your warranty is voided, even though it doesn’t pertain to the current issue.

do not waste your money on apple care i have found this out first hand and if you do not take my word for it you can simply google about it i find this very disturbing that apple is running such a scam.
So the "huge dent" and "gap" (your words), meant that Apple noticed the machine had been dropped? Guess their opinion as to whether anything inside might have been affected was different to yours?

LOL - Applecare is NOT an all-risks insurance policy, while I feel for your loss, it is not Apple's responsibility (check out your cousin and yourself for the original accident cause), nor would I want Applecare costs pushed up by your attempted abuse of the system.
 

blueroom

macrumors 603
Feb 15, 2009
6,374
25
Toronto, Canada
No it doesn’t my apple care in still in effect I went to apple store with a friend today to get his macbook pro repaired his logic board is having issues but because he has a scratch on his screen apple the genius bar voided his warranty because it failed the visual inspection
A scratch on the screen won't void your motherboard warranty. Which Apple store was it?

PS don't confuse warranty with insurance.
 

steve23094

macrumors 68030
Apr 23, 2013
2,612
1,330
There is something about this story that is not quite sitting right with me. I think some pertinent facts have been left out.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
So the "huge dent" and "gap" (your words), meant that Apple noticed the machine had been dropped? Guess their opinion as to whether anything inside might have been affected was different to yours?

LOL - Applecare is NOT an all-risks insurance policy, while I feel for your loss, it is not Apple's responsibility (check out your cousin and yourself for the original accident cause), nor would I want Applecare costs pushed up by your attempted abuse of the system.
I never took my macbook air to the genius bar i asked that question before going since i was going to tag along with my friend to get his repaired but after talking to them on the phone and from users replacing it does not void y warranty
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
I never took my macbook air to the genius bar i asked that question before going since i was going to tag along with my friend to get his repaired but after talking to them on the phone and from users replacing it does not void y warranty
So the title of this thread was based on.....? :rolleyes:
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
A scratch on the screen won't void your motherboard warranty. Which Apple store was it?

PS don't confuse warranty with insurance.
I understand the difference between insurance and warranty but in the extended warranty it states any manufacture defects is covered such as logic board issue but the screen was scratched I would show a picture but apple store currently has it
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,671
10,706
In the middle of several books.
No it doesn’t my apple care in still in effect I went to apple store with a friend today to get his macbook pro repaired his logic board is having issues but because he has a scratch on his screen apple the genius bar voided his warranty because it failed the visual inspection we argued that what does a scratch have to do with a logic board problem and he insisted that any form of physical damage voids the warranty and the only way for him to have his computer inspected further and repaired he had to sign something stating that he was agreeing to his warranty being terminated. He’s writing and escalated claim to apple ill update on how that goes

----------



No problem and I’ve never had any issues like this either until i witnessed it first had today while accompanying a friend but yes i find this news very alarming
Something isn't adding up with the story.

When you take your Mac in for a possible warranty problem, the Genius Bar inspects the device for any and all physical defects (re: scratches, dents, screws missing etc). And any such defects or missing parts are to be clearly noted on the check in sheet along with the complaint. If the owner wishes to drop off the device for testing or repair, the owner is asked to sign the check in sheet agreeing to the defects as noted, as well as potential cost of work to be performed (if any).

If the part of the device in question showed clear signs of user inflicted damage, that particular part would probably not be covered under AppleCare.

As another poster mentioned, having a scratch on the screen does not void the warranty of AppleCare, especially if the complaint is about the logic board.

Either we aren't getting the full story, or the Genius Bar rep was completely wrong in what he said.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
So the title of this thread was based on.....? :rolleyes:
I explained the story earlier in the post but basically my friends macbook was going in for a logic board issue it would shutdown randomly when rendering videos and note boot back up immediately but anyway while the apple tech was doing the visual inspection he saw a scratch on the screen and said that since the computer has physical damage it isn’t going to be covered by the warranty anymore which we find to be total bull and argued that that has nothing to do with a logic board anyway once i got home started googling about it and found similar stories online so decided to make a thread about it
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
True. I didn't think about that aspect when I posted. Now that you mention it, I think that may well be what the problem is. That theory makes sense.

If the screen ever needs warranty work, it may not be covered due to preexisting damage.
That is my thoughts. Also why would Apple have a form "agreeing to the friend having his warranty voided", that just doesn't make sense. I'd expect repairs to anything with damage to be excluded, depending on what was asked when the machine was presented that could be quite a detailed discussion.

Or this isn't a bonafide Apple Store.
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
Something isn't adding up with the story.

When you take your Mac in for a possible warranty problem, the Genius Bar inspects the device for any and all physical defects (re: scratches, dents, screws missing etc). And any such defects or missing parts are to be clearly noted on the check in sheet along with the complaint. If the owner wishes to drop off the device for testing or repair, the owner is asked to sign the check in sheet agreeing to the defects as noted, as well as potential cost of work to be performed (if any).

If the part of the device in question showed clear signs of user inflicted damage, that particular part would probably not be covered under AppleCare.

As another poster mentioned, having a scratch on the screen does not void the warranty of AppleCare, especially if the complaint is about the logic board.

Either we aren't getting the full story, or the Genius Bar rep was completely wrong in what he said.
Nope they said the scratch could have been because of misuse of the product
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
Nope they said the scratch could have been because of misuse of the product
Did you/friend ask for the screen to be looked at as well as the crashing issue? It would be normal to explain why the screen wasn't going to be replaced in any case, just to be clear on them taking the machine in. Do you have the receipt they gave him/her/you?
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
That is my thoughts. Also why would Apple have a form "agreeing to the friend having his warranty voided", that just doesn't make sense. I'd expect repairs to anything with damage to be excluded, depending on what was asked when the machine was presented that could be quite a detailed discussion.

Or this isn't a bonafide Apple Store.
you kinda have to have a form like that in place its his consent agreeing that he understands his warranty is being voided because of misuse of the product. And no because if the screen were to say have an issue discovered when they did the full inspection that would be an issue so any damage in any area voids the warranty in other areas of the computer as well if that makes since

----------

Was the device in question taken to a Apple store? If so, which one?
Charlotte NC
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
you kinda have to have a form like that in place its his consent agreeing that he understands his warranty is being voided because of misuse of the product. And no because if the screen were to say have an issue discovered when they did the full inspection that would be an issue so any damage in any area voids the warranty in other areas of the computer as well if that makes since
Nope it doesn't make sense. Apple will void the Applecare and warranty on the machine for liquid damage in my experience, only on the damaged components in the event of minor damage. In my experience it would take evidence of major physical damage having occurred for the to void the warranty/Applecare for non-liquid damage, not a small scratch on the screen - although that would void the warranty for the screen potentially.

In many jurisdictions voiding the entire warranty on the basis you describe is illegal, where are you?

Edit: See you are in Charlotte. In that case I think clarification is required, that isn't standard US practice that I am aware of. Do you have the receipt they gave you for the machine? Or a copy of the "voiding acceptance"?
 

Airboy1466

macrumors 6502
Original poster
Feb 23, 2015
326
29
Nope it doesn't make sense. Apple will void the Applecare and warranty on the machine for liquid damage in my experience, only on the damaged components in the event of minor damage. In my experience it would take evidence of major physical damage having occurred for the to void the warranty/Applecare for non-liquid damage, not a small scratch on the screen - although that would void the warranty for the screen potentially.

In many jurisdictions voiding the entire warranty on the basis you describe is illegal, where are you?

Edit: See you are in Charlotte. In that case I think clarification is required, that isn't standard US practice that I am aware of. Do you have the receipt they gave you for the machine? Or a copy of the "voiding acceptance"?
I was my macbook so no but my friend does and he already filled a complaint with apple about his experience