Apple Care Plus: Just got of the phone with Apple Support...(MUST READ)

[macness]

Just got off the phone with Apple Support and its official; only the band that you preorder with your original purchase is covered under Apple Care Plus. So if you're like me and purchased a sport band to start with in hopes of making your second band decision after your try on session then you're out of luck. Which sucks because I'd rather have the more expensive band covered under Apple Care Plus. Something like a link bracelet is going to be far more susceptible to damage then a sport band

 

[bulbousnub]

The bands won't have their own separate warranty? You know, like most (if not all) Apple accessories do?

 

[cmichaelb]

The bands won't have their own separate warranty? You know, like most (if not all) Apple accessories do?

I'm sure there's a manufactures warranty like everything else.

What he's saying is the band you ordered with your watch- in the box with the watch- is covered under your apple care. Not additional bands ordered separately.

 

[mizxco]

I think the other band will not be covered by AppleCare+ but will be covered by Apple's standard warranty, which is 1 year, similar to a Smart Cover.

 

[bulbousnub]

I'm sure there's a manufactures warranty like everything else.

What he's saying is the band you ordered with your watch- in the box with the watch- is covered under your apple care. Not additional bands ordered separately.

And why is that exactly a shocker? You paid the extended warranty on what's in the box, not anything else.

 

[rhyme]

Warranties cover manufacturing defaults. AppleCare+ also covers accidental damage, so I can understand the OP being disappointed.

 

[technosix]

Upon changing my mind and deciding to buy the watch, I called about Apple care for clarification to be sure I understood the coverage. That call is responsible for my voice of watch and band combo.

Especially since I'm already committed to the second gen AW, and don't want a second band. The original watch and one band is ideal for me.

 

[JayLenochiniMac]

There's still an ongoing debate as to whether the band is or isn't covered under AC+. You should contribute to that thread.

Make sure Apple Support is giving you the correct information. I don't know who to believe because already two Apple reps (including yours) say it's covered whereas three other Apple reps say they aren't covered. I don't have much faith in those so-called "Apple Specialists."

 

[macness]

I was on the Phone for over an hour. I spoke with a sales rep, and Apple Care rep and someone in trouble shooting. I was also on hold twice as two of them checked with upper management. ALL had the same answer. Apple Care Plus covers the device itself as wel as ALL other peripherals included IN the box. That includes the band. So that fancy Milanese loop or link bracelet or modern buckle will NOT be covered if it's a separate purchase. Not can you purchase Apple care plus. Such a shame. The clasp mechanism on the link bracelet or modern are more susceptible to failure, accidental damage or just the WANT OF REPLACING for a new unscratches or damaged one then a sport band is.

 

[JayLenochiniMac]

I was on the Phone for over an hour. I spoke with a sales rep, and Apple Care rep and someone in trouble shooting. I was also on hold twice as two of them checked with upper management. ALL had the same answer. Apple Care Plus covers the device itself as wel as ALL other peripherals included IN the box. That includes the band. So that fancy Milanese loop or link bracelet or modern buckle will NOT be covered if it's a separate purchase. Not can you purchase Apple care plus. Such a shame. The clasp mechanism on the link bracelet or modern are more susceptible to failure, accidental damage or just the WANT OF REPLACING for a new unscratches or damaged one then a sport band is.

Well, if three different levels of management tell you the same thing, that's more likely true than not.

It isn't difficult to understand why AC+ wouldn't cover additional band purchases. You can only purchase AC+ for the Apple Watch, not separate bands. If you wanted AC+ to cover the most expensive band, then the wise thing to do is get the most expensive model (especially the link bracelet) along with AC+ and purchase the less expensive bands separately.

 

[Givmeabrek]

Interesting, I wonder where the serial number is on the bracelet. Or on the watch for that matter.

 

[cmichaelb]

And why is that exactly a shocker? You paid the extended warranty on what's in the box, not anything else.

I agree. I don't understand why people are confused.

 

[Armen]

Just got off the phone with Apple Support and its official; only the band that you preorder with your original purchase is covered under Apple Care Plus. So if you're like me and purchased a sport band to start with in hopes of making your second band decision after your try on session then you're out of luck. Which sucks because I'd rather have the more expensive band covered under Apple Care Plus. Something like a link bracelet is going to be far more susceptible to damage then a sport band

Great. Good to know my $149.00 Milanese loop is covered

 

[OneMike]

I think the other band will not be covered by AppleCare+ but will be covered by Apple's standard warranty, which is 1 year, similar to a Smart Cover.

Exactly, this is not unexpected op.

 

[Gooberton]

Far from a must read . Click bait whore

 

[iamMacPerson]

Interesting, I wonder where the serial number is on the bracelet. Or on the watch for that matter.

Not all Apple accessories are serialized. For instance, cases and covers. Mice and keyboards are, however their serial numbers aren't registered at purchase so there is no way to track the serial number.

Apple Watch's serial number is on the back in the ring of information surrounding the heart rate sensor.