Apple care question

[Alexrat1996]

Is it possible to replace the lightning cable via Apple express replacement via my Apple care ?

How you people done it before ?

How is it packaged ?

Are the cables new ?

 

[SRLMJ23]

If going to an Apple Store is possible, I would suggest that. What is going on with your lightning cable?

 

[Alexrat1996]

If going to an Apple Store is possible, I would suggest that. What is going on with your lightning cable?

It won't read correctly on a iPhone 6 can I replace it via Apple express replacement over the phone

 

[Mlrollin91]

Is it possible to replace the lightning cable via Apple express replacement via my Apple care ?

How you people done it before ?

How is it packaged ?

Are the cables new ?

Yes you can. Did it last week. Contact AppleCare+, they will send you a new cable and a box, you send the broken cable back. So much easier than waiting 7 days for a Genius Bar appointment.

 

[Alexrat1996]

Yes you can. Did it last week. Contact AppleCare+, they will send you a new cable and a box, you send the broken cable back. So much easier than waiting 7 days for a Genius Bar appointment.

Are the cables new not Refurbish right ?

 

[Applejuiced]

Is it possible to replace the lightning cable via Apple express replacement via my Apple care ?

How you people done it before ?

How is it packaged ?

Are the cables new ?

Yes.
Yes.
Its in its original package.
Yes.

 

[Alexrat1996]

Yes.
Yes.
Its in its original package.
Yes.

I will get in a small white box like the ones sold at the store or no ?

 

[Mlrollin91]

Are the cables new not Refurbish right ?

They are new, but it will just come in a little bag in an envelope, it will not come in retail packaging. Genius Bar replacements don't come in retail packaging either. Then you just ship back the broken one.

 

[Alexrat1996]

They are new, but it will just come in a little bag in an envelope, it will not come in retail packaging. Genius Bar replacements don't come in retail packaging either. Then you just ship back the broken one.

Ok thanks it's my first time replacing the cables via express.
[doublepost=1476157325][/doublepost]@Mlrollin91 how the replacement cable doing does it work fine?

 

[Applejuiced]

You will get this.

 

[Mlrollin91]

Ok thanks it's my first time replacing the cables via express.
[doublepost=1476157325][/doublepost]@Mlrollin91 how the replacement cable doing does it work fine?

Its fine, its literally a cable that comes with your iPhone or iPad.
[doublepost=1476157469][/doublepost]

You will get this.
View attachment 664659

Minus the plastic, they use paper/cardboard now, like how it was wrapped with the iPhone 7. More environmentally friendly.

 

[Applejuiced]

Minus the plastic, they use paper/cardboard now, like how it was wrapped with the iPhone 7. More environmentally friendly.

Correct, its wrapped around in those paper tabs now.
Saving the planet one wire at a time

 

[Videomanmac]

I have actually done this before and they didn't require me to send back the old ones. I got the box and there was no return label. So I called and they said don't worry about it.

 

[Mlrollin91]

I have actually done this before and they didn't require me to send back the old ones. I got the box and there was no return label. So I called and they said don't worry about it.

Interesting. Typically the return label is attached to the original shipping label. You just peel off the top one. But most the time they will do a credit card hold for the cost of the item and will remove the hold once they return the original product back.

 

[Alexrat1996]

I have actually done this before and they didn't require me to send back the old ones. I got the box and there was no return label. So I called and they said don't worry about it.

I always have to put a card on hold till they get the old item back
[doublepost=1476158639][/doublepost]Are the two meter cables covered under Warrenty also

 

[Videomanmac]

Interesting. Typically the return label is attached to the original shipping label. You just peel off the top one. But most the time they will do a credit card hold for the cost of the item and will remove the hold once they return the original product back.

I remember freaking out because I did not want to be charged the hold. But, there was nothing to peel off (except the paper coming apart) and the AppleCare person said it's fine.
[doublepost=1476158804][/doublepost]

I always have to put a card on hold till they get the old item back
[doublepost=1476158639][/doublepost]Are the two meter cables covered under Warrenty also

Yes and no. There's no serial number, but as long as you have an iPhone, or iPad in warranty, they will replace the lightening cable.

 

[44267547]

You will get this.
View attachment 664659

Welcome back!

And it's likely wrapped in the cardboard insert. Being Apple changed there packaging process.