Apple care question

Discussion in 'iPhone' started by Alexrat1996, Oct 10, 2016.

  1. Alexrat1996 Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #1
    Is it possible to replace the lightning cable via Apple express replacement via my Apple care ?

    How you people done it before ?

    How is it packaged ?

    Are the cables new ?
     
  2. SRLMJ23 macrumors 65816

    SRLMJ23

    Joined:
    Jul 11, 2008
    Location:
    New York
    #2
    If going to an Apple Store is possible, I would suggest that. What is going on with your lightning cable?

    :apple:
     
  3. Alexrat1996 thread starter Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #3
    It won't read correctly on a iPhone 6 can I replace it via Apple express replacement over the phone
     
  4. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #4
    Yes you can. Did it last week. Contact AppleCare+, they will send you a new cable and a box, you send the broken cable back. So much easier than waiting 7 days for a Genius Bar appointment.
     
  5. Alexrat1996 thread starter Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #5
    Are the cables new not Refurbish right ?
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Yes.
    Yes.
    Its in its original package.
    Yes.
     
  7. Alexrat1996 thread starter Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #7
    I will get in a small white box like the ones sold at the store or no ?
     
  8. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #8
    They are new, but it will just come in a little bag in an envelope, it will not come in retail packaging. Genius Bar replacements don't come in retail packaging either. Then you just ship back the broken one.
     
  9. Alexrat1996 thread starter Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #9
    Ok thanks it's my first time replacing the cables via express.
    --- Post Merged, Oct 10, 2016 ---
    @Mlrollin91 how the replacement cable doing does it work fine?
     
  10. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  11. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #11
    Its fine, its literally a cable that comes with your iPhone or iPad.
    --- Post Merged, Oct 10, 2016 ---
    Minus the plastic, they use paper/cardboard now, like how it was wrapped with the iPhone 7. More environmentally friendly.
     
  12. Applejuiced, Oct 10, 2016
    Last edited: Oct 10, 2016

    Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #12
    03-iphone-7-whats-in-the-box.jpg
    Correct, its wrapped around in those paper tabs now.
    Saving the planet one wire at a time :D
     
  13. Videomanmac macrumors 6502

    Joined:
    Apr 3, 2015
    #13
    I have actually done this before and they didn't require me to send back the old ones. I got the box and there was no return label. So I called and they said don't worry about it.
     
  14. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #14
    Interesting. Typically the return label is attached to the original shipping label. You just peel off the top one. But most the time they will do a credit card hold for the cost of the item and will remove the hold once they return the original product back.
     
  15. Alexrat1996 thread starter Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #15
    I always have to put a card on hold till they get the old item back
    --- Post Merged, Oct 10, 2016 ---
    Are the two meter cables covered under Warrenty also
     
  16. Videomanmac macrumors 6502

    Joined:
    Apr 3, 2015
    #16
    I remember freaking out because I did not want to be charged the hold. But, there was nothing to peel off (except the paper coming apart) and the AppleCare person said it's fine.
    --- Post Merged, Oct 10, 2016 ---
    Yes and no. There's no serial number, but as long as you have an iPhone, or iPad in warranty, they will replace the lightening cable.
     
  17. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #17
    Welcome back!

    And it's likely wrapped in the cardboard insert. Being Apple changed there packaging process.
     

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