Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Care+ question

firewire9000

firewire9000

macrumors 6502a
Original poster
Sep 15, 2015
584
1,048
Hi,

Does APP+ cover liquid damage to iPhone 7? In their website says yes but to 6s and before. Does not mention 7 model.


Thanks!
 
Ca_lvn said:
It does if it accidental but if you decide to go swimming with it then no
Click to expand...

I don't think that applies to the iPhone 7. Its rated for 30 minutes in 3 feet of water. So if you go swimming with it and it breaks, thats accidental damage. There is a fine line between accidental and purposeful damage.
 
Furzul said:
The only thing that is not covered is loss or theft.
Click to expand...
I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Jacntaylor said:
I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
Click to expand...
Also the phone is less than 60 days from purchase.
 
Jacntaylor said:
I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Also the phone is less than 60 days from purchase.
Click to expand...

If you don't have applecare + and dropped your phone in milk then no, it is not covered under Apple's standard warranty. Try taking it in and they may be nice.
 
  • Like
Reactions: Applejuiced
Jacntaylor said:
I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Also the phone is less than 60 days from purchase.
Click to expand...

What kind of milk was it?
Skim milk is not covered.
 
Applejuiced said:
What kind of milk was it?
Skim milk is not covered.
Click to expand...
Story of my life.
[doublepost=1479150358][/doublepost]
noobinator said:
If you don't have applecare + and dropped your phone in milk then no, it is not covered under Apple's standard warranty. Try taking it in and they may be nice.
Click to expand...
Ok. Thanks. I guess I wouldn't have thought that a few seconds would have done this much damage. Neither of the microphones are working and only the bottom half touched the liquid.
 
  • Like
Reactions: Applejuiced
High Desert said:
Makes you wonder about the IP68 claim to water resistance??? Seems you hear stories where it got dunked in feet of water and survived and then dips in milk and dies, almost.
Click to expand...

The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.
 
  • Like
Reactions: Applejuiced
Mlrollin91 said:
The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.
Click to expand...
That was my thought too. Why even bring up that it's water (apparently not milk) resistant if it won't even be covered by the warranty.
 
  • Like
Reactions: Mlrollin91
Mlrollin91 said:
The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.
Click to expand...

Im with you on that.
Im not risking getting my i7 wet at all no matter what they water resistant rating is :)
But that wasn't really a major reason updating from the 6 Plus to the 7 Plus.
 
  • Like
Reactions: lakaiordie, Newtons Apple and Mlrollin91
Applejuiced said:
Im with you on that.
Im not risking getting my i7 wet at all no matter what they water resistant rating is :)
But that wasn't really a major reason updating from the 6 Plus to the 7 Plus.
Click to expand...
Good news! I spoke with Apple and the individual didn't feel that it would be a liquid issue. They ran a diagnostic report and couldn't see anything. I will be going to the Apple Store tomorrow to trade in the defective device.
 
  • Like
Reactions: Applejuiced
Jacntaylor said:
I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Also the phone is less than 60 days from purchase.
Click to expand...
Did you buy full retail and pay with an American Express? They have accidental damage protection for 90 days.

https://www.americanexpress.com/us/credit-cards/benefits/detail/purchase-protection/premier-gold
[doublepost=1479168628][/doublepost]
Jacntaylor said:
Good news! I spoke with Apple and the individual didn't feel that it would be a liquid issue. They ran a diagnostic report and couldn't see anything. I will be going to the Apple Store tomorrow to trade in the defective device.
Click to expand...
Buy AppleCare+ if you are within 60 days.
 
Apple tends to under rate their devices, not over rate them. Even the 6S models had some water resistance Apple didn't mention. I'd be shocked if an iPhone 7 fell in to milk or any other non acidic liquid and it became damaged. Saw the video of the guy who dunked the iPhone 5' at a time for 5 min each down to 35'. The phone survived and it didn't look staged in any way.

Please let us know the final outcome!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back