Apple Care+ question

[firewire9000]

Hi,

Does APP+ cover liquid damage to iPhone 7? In their website says yes but to 6s and before. Does not mention 7 model.


Thanks!

 

[maka344]

It does.

 

[Furzul]

The only thing that is not covered is loss or theft.

 

[lakaiordie]

it does, you do have to pay the deductible for it though.

 

[Ca_lvn]

It does if it accidental but if you decide to go swimming with it then no

 

[firewire9000]

Thank you all.

 

[Mlrollin91]

It does if it accidental but if you decide to go swimming with it then no

I don't think that applies to the iPhone 7. Its rated for 30 minutes in 3 feet of water. So if you go swimming with it and it breaks, thats accidental damage. There is a fine line between accidental and purposeful damage.

 

[Jacntaylor]

The only thing that is not covered is loss or theft.

I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]

I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.

Also the phone is less than 60 days from purchase.

 

[noobinator]

I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Also the phone is less than 60 days from purchase.

If you don't have applecare + and dropped your phone in milk then no, it is not covered under Apple's standard warranty. Try taking it in and they may be nice.

 

[Applejuiced]

I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Also the phone is less than 60 days from purchase.

What kind of milk was it?
Skim milk is not covered.

 

[Jacntaylor]

What kind of milk was it?
Skim milk is not covered.

Story of my life.
[doublepost=1479150358][/doublepost]

If you don't have applecare + and dropped your phone in milk then no, it is not covered under Apple's standard warranty. Try taking it in and they may be nice.

Ok. Thanks. I guess I wouldn't have thought that a few seconds would have done this much damage. Neither of the microphones are working and only the bottom half touched the liquid.

 

[High Desert]

Makes you wonder about the IP68 claim to water resistance??? Seems you hear stories where it got dunked in feet of water and survived and then dips in milk and dies, almost.

 

[Mlrollin91]

Makes you wonder about the IP68 claim to water resistance??? Seems you hear stories where it got dunked in feet of water and survived and then dips in milk and dies, almost.

The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.

 

[noobinator]

Makes you wonder about the IP68 claim to water resistance??? Seems you hear stories where it got dunked in feet of water and survived and then dips in milk and dies, almost.

Key word water, not milk, resistance.

 

[High Desert]

You're right Mlrollin91 - I was thinking of my Samsung S% that I replaced with my new iPhone 7. iPhone is IP67....don't really get wet.

 

[Jacntaylor]

The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.

That was my thought too. Why even bring up that it's water (apparently not milk) resistant if it won't even be covered by the warranty.

 

[Applejuiced]

The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.

Im with you on that.
Im not risking getting my i7 wet at all no matter what they water resistant rating is
But that wasn't really a major reason updating from the 6 Plus to the 7 Plus.

 

[Jacntaylor]

Im with you on that.
Im not risking getting my i7 wet at all no matter what they water resistant rating is
But that wasn't really a major reason updating from the 6 Plus to the 7 Plus.

Good news! I spoke with Apple and the individual didn't feel that it would be a liquid issue. They ran a diagnostic report and couldn't see anything. I will be going to the Apple Store tomorrow to trade in the defective device.

 

[JulesJam]

I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
[doublepost=1479149054][/doublepost]
Also the phone is less than 60 days from purchase.

Did you buy full retail and pay with an American Express? They have accidental damage protection for 90 days.

https://www.americanexpress.com/us/credit-cards/benefits/detail/purchase-protection/premier-gold
[doublepost=1479168628][/doublepost]

Good news! I spoke with Apple and the individual didn't feel that it would be a liquid issue. They ran a diagnostic report and couldn't see anything. I will be going to the Apple Store tomorrow to trade in the defective device.

Buy AppleCare+ if you are within 60 days.

 

[Jacntaylor]

Did you buy full retail and pay with an American Express? They have accidental damage protection for 90 days.

https://www.americanexpress.com/us/credit-cards/benefits/detail/purchase-protection/premier-gold
[doublepost=1479168628][/doublepost]
Buy AppleCare+ if you are within 60 days.

It was the first thing I did after they told me I could have it replaced.

 

[OriginalAppleGuy]

Apple tends to under rate their devices, not over rate them. Even the 6S models had some water resistance Apple didn't mention. I'd be shocked if an iPhone 7 fell in to milk or any other non acidic liquid and it became damaged. Saw the video of the guy who dunked the iPhone 5' at a time for 5 min each down to 35'. The phone survived and it didn't look staged in any way.

Please let us know the final outcome!