Apple Care+ question

Discussion in 'iPhone' started by firewire9000, Nov 13, 2016.

  1. firewire9000 macrumors regular

    Joined:
    Sep 15, 2015
    #1
    Hi,

    Does APP+ cover liquid damage to iPhone 7? In their website says yes but to 6s and before. Does not mention 7 model.


    Thanks!
     
  2. maka344 macrumors 65816

    maka344

    Joined:
    Nov 4, 2009
    Location:
    London, UK
  3. Furzul macrumors 6502

    Furzul

    Joined:
    Jan 13, 2013
    Location:
    Derbyshire, England
    #3
    The only thing that is not covered is loss or theft.
     
  4. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #4
    it does, you do have to pay the deductible for it though.
     
  5. Ca_lvn macrumors member

    Joined:
    Nov 3, 2016
    #5
    It does if it accidental but if you decide to go swimming with it then no
     
  6. firewire9000 thread starter macrumors regular

    Joined:
    Sep 15, 2015
  7. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    I don't think that applies to the iPhone 7. Its rated for 30 minutes in 3 feet of water. So if you go swimming with it and it breaks, thats accidental damage. There is a fine line between accidental and purposeful damage.
     
  8. Jacntaylor macrumors newbie

    Joined:
    Nov 14, 2016
    Location:
    Tallahassee
    #8
    I have no apple+ care and the phone was dropped (bottom half only) in milk for less than 5 seconds. Now the bottom microphone doesn't work at all and the top one is very faint. Do you think this is covered? Do you think it is coincidence?? I am new to all of this so please forgive any ignorance on my part.
    --- Post Merged, Nov 14, 2016 ---
    Also the phone is less than 60 days from purchase.
     
  9. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #9
    If you don't have applecare + and dropped your phone in milk then no, it is not covered under Apple's standard warranty. Try taking it in and they may be nice.
     
  10. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    What kind of milk was it?
    Skim milk is not covered.
     
  11. Jacntaylor macrumors newbie

    Joined:
    Nov 14, 2016
    Location:
    Tallahassee
    #11
    Story of my life.
    --- Post Merged, Nov 14, 2016 ---
    Ok. Thanks. I guess I wouldn't have thought that a few seconds would have done this much damage. Neither of the microphones are working and only the bottom half touched the liquid.
     
  12. High Desert macrumors regular

    Joined:
    Nov 26, 2015
    Location:
    Powell Butte, Or.
    #12
    Makes you wonder about the IP68 claim to water resistance??? Seems you hear stories where it got dunked in feet of water and survived and then dips in milk and dies, almost.
     
  13. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #13
    The claim is IP67. But you are correct. There have been very inconsistent results when it comes to the water resistant rating. I don't trust it at all. I am treating my 7Plus as any other iPhone. Really sucks considering that was one of the selling points to me. I probably would have kept my 6s for another year.
     
  14. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #14
    Key word water, not milk, resistance.
     
  15. High Desert macrumors regular

    Joined:
    Nov 26, 2015
    Location:
    Powell Butte, Or.
    #15
    You're right Mlrollin91 - I was thinking of my Samsung S% that I replaced with my new iPhone 7. iPhone is IP67....don't really get wet.
     
  16. Jacntaylor macrumors newbie

    Joined:
    Nov 14, 2016
    Location:
    Tallahassee
    #16
    That was my thought too. Why even bring up that it's water (apparently not milk) resistant if it won't even be covered by the warranty.
     
  17. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #17
    Im with you on that.
    Im not risking getting my i7 wet at all no matter what they water resistant rating is :)
    But that wasn't really a major reason updating from the 6 Plus to the 7 Plus.
     
  18. Jacntaylor macrumors newbie

    Joined:
    Nov 14, 2016
    Location:
    Tallahassee
    #18
    Good news! I spoke with Apple and the individual didn't feel that it would be a liquid issue. They ran a diagnostic report and couldn't see anything. I will be going to the Apple Store tomorrow to trade in the defective device.
     
  19. JulesJam Suspended

    JulesJam

    Joined:
    Sep 20, 2014
    #19
    Did you buy full retail and pay with an American Express? They have accidental damage protection for 90 days.

    https://www.americanexpress.com/us/credit-cards/benefits/detail/purchase-protection/premier-gold
    --- Post Merged, Nov 14, 2016 ---
    Buy AppleCare+ if you are within 60 days.
     
  20. Jacntaylor macrumors newbie

    Joined:
    Nov 14, 2016
    Location:
    Tallahassee
    #20
  21. OriginalAppleGuy macrumors 6502a

    OriginalAppleGuy

    Joined:
    Sep 25, 2016
    Location:
    Virginia
    #21
    Apple tends to under rate their devices, not over rate them. Even the 6S models had some water resistance Apple didn't mention. I'd be shocked if an iPhone 7 fell in to milk or any other non acidic liquid and it became damaged. Saw the video of the guy who dunked the iPhone 5' at a time for 5 min each down to 35'. The phone survived and it didn't look staged in any way.

    Please let us know the final outcome!
     

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