iPhone 11 Pro Apple care question?

[michael31986]

I have Apple care via the iPhone upgrade program. My phone is acting a bit weird. If I do the online chat with Apple contact. How do they validate what I’m saying is wrong with my phone.
Also do they send me a new “refurbished “ one in the mail and then I send mine back once I get the new one?

how does this effect even I have to send the phone back to fulfill my loan next year since it has a different serial number.

 

[michael31986]

So when you send back your phone and they check it. What if they deem it working good after they sent you a new one?
Doesn’t matter I guess

 

[Furzul]

When I sent my phone back under AppleCare, I got in touch with Apple, they then sent me another phone next day delivery. Then they put an hold on my CC until I returned the old phone.

 

[Ruggy]

You chat with them, then you send it in and they check it out and either send it back, repair it or send you a new one depending on what they find and your coverage.
But why don't you just chat with them, they will tell you all this?

 

[Mr.C]

Or if you do have an Apple store near you why not book a Genius appointment and take it in.

 

[TrueBlou]

With AppleCare, if you’re getting a replacement, they will place a hold on your credit card to cover replacement cost, then they send you a replacement device usually next day. You then return your faulty device and when they receive it back, they release the hold they placed on your card.

By this point, they generally don’t care if they find the issue you mentioned, they will have run remote diagnostics as part of your return process. If they have refurbished units available, that’s what you’ll get, they’re no different to a “new” device. If no refurbished units are available, you’ll get a brand new handset.

The alternative to placing a hold on your card is they can arrange for you to go to your local store to do the exchange. In that process the store you go to doesn’t run any tests as, again, remote diagnostic has been done and the return authorised. They just swap them over.

It makes no difference whatsoever to your Apple Upgrade Program, the serial number change is logged on their system.

That’s the way it’s always been for me anyway, though I only did it once with AUP as I no longer use that, I’ve gone back to just buying them.

 

[bobsamm]

You chat with them, then you send it in and they check it out and either send it back, repair it or send you a new one depending on what they find and your coverage.
But why don't you just chat with them, they will tell you all this?

no they won’t cause you’re wrong, as others have stated with cc hold they send you a replacement then you send yours back, that’s why you pay for apple care. Anyone can do i to your way without apple care with a cc hold, but if it’s not the phones faulty or you have damaged it they will charge you For the replacement.

 

[Ruggy]

no they won’t cause you’re wrong, as others have stated with cc hold they send you a replacement then you send yours back, that’s why you pay for apple care. Anyone can do i to your way without apple care with a cc hold, but if it’s not the phones faulty or you have damaged it they will charge you For the replacement.

Well it's never been that way round for me and I've had them replace several things so it must depend where you are. So, not wrong as I've actually done it if you are trying to score points.
In any case, I don't see the point in asking here rather than asking them what they are prepared to do.

 

[michael31986]

I got express replacement. It says end of day today but I doubt that since I only did this last night.
Looks like I get the new one and send the broken one back.
[automerge]1572005847[/automerge]

Well it's never been that way round for me and I've had them replace several things so it must depend where you are. So, not wrong as I've actually done it if you are trying to score points.
In any case, I don't see the point in asking here rather than asking them what they are prepared to do.

I mean I get what you are saying but I didn’t damage the phone. It’s unresponsive at some times.
It will be hard for them to replicate that all the time. They better not charge me for the replacement If they think the phone is okay.