Apple Care Support info

Discussion in 'Mac Basics and Help' started by cinetj, Nov 2, 2012.

  1. cinetj macrumors newbie

    Joined:
    Nov 2, 2012
    #1
    Hello everyone,

    Could you please help me with this one?

    I've just bought one mac mini server 2011 at Ebay that has the Appel Care plan.
    1- How can I verify with the person that sold me the unit (I'm going to get it personally) the actual state of the plan, just to check if it's all good; 2- Do I need to ask for a transfer of the plan? I've read in the manual that is possible to do one single transfer. And why they demand all these papers "Plan's packaging", "Proof of purchase"... to say at the very end that you only need to provide:plan Agreement Number, the serial numbers, address, telephone number and email address of the new owner. What does it really count here from actual experience? (below the excerpt from the manual I'm referring to).

    "Subject to the restrictions set forth below, you may make a one-time
    permanent transfer of all of your rights under the Plan to another
    party, provided that: (a) the transfer must include the original Proof
    of Purchase, the Plan’s Certificate and all of the Plan’s packaging
    material, including printed materials and these Terms and Conditions;
    (b) you notify Apple of the transfer by sending, faxing or emailing
    notice of transfer to Apple Inc., ATTN: Agreement Administration,
    MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number
    916-399-7337 or agmts_transfer@apple.com, respectively; and (c)
    the party receiving the Plan reads and agrees to accept the Terms
    and Conditions of the Plan. When notifying Apple of the transfer of
    the Plan, you must provide the Plan Agreement Number, the serial
    numbers of the Covered Equipment being transferred and the name,
    address, telephone number and email address of the new owner."
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    You can verify remaining warranty/AppleCare coverage for any Mac by entering the serial number here.
    No, because AppleCare follows the computer, not the owner.
     
  3. cinetj thread starter macrumors newbie

    Joined:
    Nov 2, 2012
    #3
    Thank you, GGJstudios. But, in which case, a transfer would be necessary then?
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    You may transfer, but you don't need to. When you call Apple or take your Mac to an Apple store for service or support, they will ask you for your serial number. From that, they can determine if that computer is currently covered by warranty or AppleCare. It doesn't matter who takes the computer in or calls, as long as the computer is covered.
     
  5. FlatlinerG macrumors 6502a

    FlatlinerG

    Joined:
    Dec 21, 2011
    Location:
    Ontario, Canada
    #5
    A transfer would only be if you are moving the plan to a different serial number. Just like GGJstudios said, the AppleCare follows the product, not the person.
     

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