Apple Care U.K

Discussion in 'MacBook Pro' started by Soundburst, Apr 6, 2007.

  1. Soundburst macrumors 6502a

    Oct 4, 2006

    I was wondering could someone help me with regards to this.

    My battery will say 10% (with 73% battery health) then i glanced up and it says 28% (93% battery health).

    As it always does it will soon go to sleep, and I will wake it up WITHOUT connecting to charge and it will say 0% but still let me use it. Obviously my battery is having issues.

    I phoned up a month ago, but got a woman from india and had a hard time explaining my problem to her. Is there anyway i can talk to someone from this area?

    Also, can someone give me the AppleCare U.K number please?

    Has anyone else experienced this problem? What happens exactly , do they ship me a battery and i send the faulty one back?

    Thanks in advance.
  2. alexprice macrumors 6502a

    Jan 8, 2005

    Try the first link.
  3. Soundburst thread starter macrumors 6502a

    Oct 4, 2006
    Thanks, but i'm confused over the charges.

    Even though I have a years warranty, they will charge me £35 for something?:eek:

    Or is that just if it's a software issue.
  4. daneoni macrumors G4


    Mar 24, 2006
    AppleCare UK


    You shouldn't be charged for a replacement if you're still under warranty. When my battery started acting up, i got a replacement in 48 hrs
  5. Soundburst thread starter macrumors 6502a

    Oct 4, 2006
    Ok thanks, I was just thinking whether or not they charge the £35 for the phonecall which gets me the replacement. (if you see what i mean)
  6. thequicksilver macrumors 6502a


    Sep 19, 2004
    I called with a Mac mini problem that I had diagnosed all the way recently, and got the usual "you are outside of your 90 day phone support" spiel from the operative. I told him though every step I'd taken to fix it, that I knew it was a hardware fault as covered in the warranty, and that I was entitled to a free repair under the terms of the warranty. :) Had it fixed and ready to collect within 72 hours.

    Just call and say what the problem is, state that it's a real problem for you, and that you'd like to arrange a replacement. If they start asking you for £35 an incident, just say that it's clearly a hardware issue which you're entitled to have sorted for you. More assertive you are, less likely they are to take you for an idiot. You're covered so stand your ground.

    Also, just a rule of thumb, but if you're having problems with a poor operative, always hang up and redial immediately. Not only does it probably mean that you'll get a better operative next time, it also means that they can't call you back. :)
  7. Eraserhead macrumors G4


    Nov 3, 2005
    I have talked to many great operatives from UK AppleCare about my Apple Remote failing, they have been helpful, but sometimes you get a poorly trained operatives (though not with Apple), often in my experience sounding Indian, however some of the best support I have got is also from Indian sounding people, so you win some you lose some <shrug>. I think because they are so far away it is easier for bad people to slip through and people don't complain because they don't want to appear racist, it isn't racist to criticise them if they aren't effectively doing their job.

    Anyhow when you want UK companies real non 0870 numbers, as they cost 10p/minute is where you look. When calling Apple I have done it via Apple's Regent Street store telephone number (which is listing their, and on Apples website.
  8. zign macrumors 6502


    Apr 9, 2006
    Do you have an apple store near you? If so, it would be just easier to make an appointment and take it to the store.

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