Apple Care woes

Discussion in 'iPhone Tips, Help and Troubleshooting' started by iNeko, May 15, 2008.

  1. iNeko macrumors regular

    Joined:
    May 13, 2007
    Location:
    England
    #1
    iPhone has decided to not recognise anything through the dock connection, so I called Apple care, and struggled for the better part of an hour to explain the problem, having to repeat everything about a hundred times. I was patient, calm, and spelt everything out with the phonetic alphabet, when asked, to make sure everything was right, but.

    And it's a big but, even though I spelt everything out for them, the email has just come through and my address has come out as a mangled mix of my town and street name and the county as the town and my surname has an extra y on the end, how on earth is this possible?

    Last time I called, they called me Dan, which I can understand as it sounds similar to Sam - but this is incredible. I'm hoping that UPS will just use the house number and postcode to get here to pick this thing up. *sigh*
     
  2. iNeko thread starter macrumors regular

    Joined:
    May 13, 2007
    Location:
    England
    #2
    The package arrived perfectly, and I had a good chuckle at the "AppleCare iPhone Sim Card Removal Tool" :D
     
  3. SDLSteve macrumors 6502

    Joined:
    Dec 27, 2004
    Location:
    Florida
    #3
    Seriously, when you can't understand someone on the other line, either ask for a supervisor and be relentless about wanting to speak to only them or hang up and try again.
     
  4. iNeko thread starter macrumors regular

    Joined:
    May 13, 2007
    Location:
    England
    #4
    I should, I know - but I just get on with it :eek:

    the address was right, the town was just put in the street name and my name had a few extra letters :rolleyes:
     

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