Apple care

Discussion in 'iMac' started by shoolie, May 26, 2008.

  1. shoolie macrumors member

    Joined:
    May 15, 2008
    #1
    I bought my new iMac less than a couple weeks ago, seems as if the mouse scroll button has already broken. When scrolling down, left, or right I can hear it clicking and it scrolls fine. But when I try and scroll up it sounds smooth as if it isn't making contact with anything, and obviously it will not scroll up.

    So, do you guys think Apple would replace my mouse if I went to their store or called them?
     
  2. chas0001 macrumors 6502a

    chas0001

    Joined:
    Sep 18, 2006
    Location:
    Alicante, SPAIN
    #2
    Problems with the scroll ball are quite common with the mighty mouse but they so not usually surface that quick. Try this : http://docs.info.apple.com/article.html?artnum=302417 and if that does not solve your problem call Apple or go into a store. You are obviously well within the standard 1 year warranty.
     
  3. xxjuicymintxx macrumors regular

    Joined:
    May 2, 2008
    Location:
    Grand Rapids, MI
    #3
    I prefer a standard usb scroll-wheel mouse.
    Idk why, just not a fan of the ball...
    ...or the single button click.
     
  4. dukebound85 macrumors P6

    dukebound85

    Joined:
    Jul 17, 2005
    Location:
    5045 feet above sea level
    #4
    seconded.

    i hate apple's mice offerings
     
  5. Darkroom Guest

    Darkroom

    Joined:
    Dec 15, 2006
    Location:
    Montréal, Canada
    #5
    if you bought your computer from the apple store online, i'm not sure if the apple store will be able to replace it, in which case you'd have to send it back to apple and have them send you a new one... i say you might, because the mouse is not serialized with your iMac, so they may be able to do an exchange at the store even if you ordered it online.

    to answer your question - yes they will replace it (or try to clean it). the mouse is covered under warranty too... even if you don't have apple care, the first year warranty covers the mouse.

    i suggest that if you live far from the apple store you should try to clean it yourself, and if it works you've saved yourself a trip to the apple store. but if you do manage to clean/fix it don't expect it to last much longer - the mighty mouse scroll ball is an inaccessible dirt trap, and *WILL* eventually stop working.
     
  6. Tallest Skil macrumors P6

    Tallest Skil

    Joined:
    Aug 13, 2006
    Location:
    1 Geostationary Tower Plaza
    #6
    At which point you flip it over and rub it on a piece of paper until it frees itself up.

    It's not that hard, people.
     
  7. Darkroom Guest

    Darkroom

    Joined:
    Dec 15, 2006
    Location:
    Montréal, Canada
    #7
    clearly you haven't owned a mighty mouse long enough to know that these cleaning *tricks* eventually become useless... so again, it *WILL* eventually stop working.
     
  8. Tallest Skil macrumors P6

    Tallest Skil

    Joined:
    Aug 13, 2006
    Location:
    1 Geostationary Tower Plaza
    #8
    Is two years long enough? Guess which mouse I used to scroll down to your post. I use my iMac an average of three hours per day, every day. I've had to fix the scroll ball five times in two years. Just because you got the shaft (and a faulty ball) doesn't mean that they all suck.
     
  9. Darkroom Guest

    Darkroom

    Joined:
    Dec 15, 2006
    Location:
    Montréal, Canada
    #9
    faulty ball?

    never say never: http://forums.macrumors.com/showthread.php?t=457342
     
  10. Hmac macrumors 68020

    Joined:
    May 30, 2007
    Location:
    Midwest USA
    #10
    I don't mind the Apple Mouse, but after several instances of the scroll ball getting dirty and not working, I gave it up, tossed the thing in a drawer and hooked up my good old Logitech. No drivers required, just plug and play.
     
  11. gehrbox macrumors 65816

    gehrbox

    Joined:
    Jul 5, 2007
    Location:
    Charleston,SC
    #11
    Eat with one hand, mouse with the other

    If you tend to eat while mousing or use it with dirty hands you will note with increased frequency that the scroll ball locks up. So far upside down rolling on a clean cloth or towel has fixed it for me. Another issue is the right click not being recognized. Both issues are well known.
     
  12. Willis macrumors 68020

    Willis

    Joined:
    Apr 23, 2006
    Location:
    What feels like the middle of nowhere
    #12
    urgh... I've had mine for nearly two years and it now wont scroll up. I've tried cleaning it.. everything. Any other ideas than those suggested?

    Also, I have AppleCare on the MacPro which it's off, if I go to the store would they change it? Not have a mouse scroll up is annoying.

    Only reason I'm asking is because I'm heading near an Apple Store tomorrow.

    EDIT:

    Well, I tried the paper rub again, it works. it makes a 'louder' click noise now going up, but still.. its working.
     

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