I posted on Apple's forum my experience with my i-phone becoming inoperable after 15 days. The Apple store has sent it back for repairs. I posted how I felt it was poor customer relations to make me pay the $30 loaner fee for a $600 phone that is only two weeks old. I can understand that there is always going to be some defective units coming off a production line - I happened to be unlucky this time and got one. I had also faxed a letter to apple customer service and got one call stating they would send me a case for the phone and a second follow up call asking if that was satisfactory. $30 is nothing to me. It is the principal. I am a long time apple user (since the early 80"s) and currently we have in our household 3 mac computers, 3 i-pods, and the i-phone. When I was in the apple store the manager on duty pulled up my records and stated that he saw I was a good customer but couldn't override the policy charging the $30. Had lots of quick responses to my post (all but 1 positive) but Apple removed it. Now I believe what I've heard and read - you can't voice anything negative about them or their products on their website. Yes I will continue to be an Apple fan and buy their products, (I still think they're the best) but the blind loyalty I've had all these years is gone.