Apple.com exchange

linkgx1

macrumors 68000
Original poster
Oct 12, 2011
1,638
243
Hi. So I have my Gold 6 Plus on preorder @ Apple.com. When it comes in, if I decided to change to black....can I do it in store? Or do I have to send it back? Thanks!
 

aristobrat

macrumors G5
Oct 14, 2005
12,262
1,352
Hi. So I have my Gold 6 Plus on preorder @ Apple.com. When it comes in, if I decided to change to black....can I do it in store? Or do I have to send it back? Thanks!
FWIW, if you read their official rules for refunds (link below), it says "Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.". However, some folks have posted on here that they've been able to do that. In the event the store will switch you out, you're still dependent on the store having what you want in stock.

http://store.apple.com/us/help/returns_refund
 

linkgx1

macrumors 68000
Original poster
Oct 12, 2011
1,638
243
FWIW, if you read their official rules for refunds (link below), it says "Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.". However, some folks have posted on here that they've been able to do that. In the event the store will switch you out, you're still dependent on the store having what you want in stock.

http://store.apple.com/us/help/returns_refund
Hm. Dang. Here's hoping I fall in love with the gold then.:cool:
 

617aircav

Suspended
Jul 2, 2012
3,976
818
I was in the same situation but decided to sell it on CL instead of returning it. Needed the expense on my credit card towards earning 40k miles. Found a buyer on CL same day for $120 above what i paid.
 

mlsusa

macrumors regular
Sep 17, 2012
148
11
Not sure about exchanges since the 6+ is in hot demand right now.

But you should be able to go to a retail store and return the phone you bought online even though Apple's web site and online and phone reps will tell you that they need to be shipped back. I just returned the 6 I bought online to the Grand Central store here in NYC. Refund will take a few days but my upgrade eligibility with AT&T was reinstated immediately. So I'm free to buy another one now at the subsidized price if I want to.

To do the full exchange you'll probably need to first return then wait in the walk-in line to take the chance they'll have the one you want. That's what I was told by the guy who took care of my return, but may depend on the store you go to.
 
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