I am a longtime PC user and recently decided to go Mac for my Digital Video workflow and editing needs. This plan was to start with my purchase of a new MBP, followed by a mac pro early in the new year. After some much appreciated advice from the good people contributing to these forums, and a bit of research of my own, I decided to purchase a refurbished 17", MacBook Pro (with the optional 1920X1200 HD display and 7200rpm 160Gb Hard Drive) from Apple.com/ca/. I was happy to save over $600 off the price as that could be used towards my saving for Final Cut Studio 2. When I purchased the MBP off the site, it said that the item would ship in 3-5 business days, and that the shipping would take an additional 3-5 business days. Considering I'd made my purchase online on August 25th, and taking into account the labor day weekend, that meant that my computer should be shipped sometime from Aug. 29 to Aug. 31st, and would be arriving on my doorstep somewhere between Sept. 4th and Sept. 10th. I was a bit surprised on Aug. 31st when I checked my order status through the website that it now said my book wasn't going to ship until Sept. 4th, so I called the 1-800 number and was comforted when told that the book definitely ship by then and that I was being upgrading to 2-3 day shipping for free. I checked my order status again on Sept. 5th and was shocked that the shipping dates had been changed again, and this time said that my book would ship by Sept. 10th, (the day my book would've arrived by worst case scenario if I was to believe the original shipping information I was given when purchasing). I called again and spoke to someone who told me that there was nothing they could do to speed up the shipping process as they have no contact whatsoever with the warehouse, that I'd simply have to wait for the item to ship, that it would ship by Sept 10th at the latest, and that I was being upgraded free of charge to overnight shipping. Seeing as I had an important meeting on Sept. 14th wherein I was planning on demonstrating for a prospective client my High Definition demo reel, I was pleased that, even with the delays, my book would arrive by Sept 11th at the latest (thanks to this free overnight shipping). Well, the MBP did not ship on the 10th, as I'd been promised it would...in fact it didn't ship until the 13th - 13 working days after I'd purchased it. And the free upgrade to overnight shipping I was promised turned out to be a pipe dream. Apple doesn't even provide overnight shipping to Canada, the good people at Fed-Ex told my so when I phoned them on the morning of the 14th. Turns out the the book went out on 2-3 day shipping and that I'll not be seeing it until the 17 - 18th of Sept... 24 days after I placed the order! Now, I understand that delays happen during shipping, it's a fact of life - but every time I spoke to someone at apple I was assured that though the dates of shipping had changed, that I could be certain it would indeed ship within those dates... until those dates came and went and I was given newer, more distant dates or false promises of free quicker shipping! If these people on the phones don't have any real information with which to verify their claims, then they shouldn't make promises that ultimately won't be kept. They might as well have just told me that they had no idea when the thing would ship (i.e. the truth). Having finally learned that apple's offer of overnight shipping wasn't followed through with I contacted them again, and was told that such was unfortunate, and offered a $50 rebate on my purchase for all the false information I'd been fed. The MBP was $2859 CDN before taxes ($3200 after). $50 is a 1.7% rebate - really, if you're interested in customer service than you should offer some sort of real compensation. A 1.7% rebate tells me that I'm just one of a million apple customers and that really apple couldn't care less that every piece of information that they'd given me turned out to be false. I don't even have my MBP yet and I'm already fed-up with apple. I was planning on buying applecare, but am now wondering if paying for this kind of service could possibly be worth it. I had been planning on dishing out $10 000 on Mac products over the next 6 months to get my business flying, but am now seriously considering just building myself a PC editing station for $4000 and pretending that none of this ever happened. Now, I want to send a letter or email to someone at apple with my complaint, (I'm through with the phone), but can't find a real outlet by which to do so. That was rather long-winded, for which I apologize. Any advice?