apple.com tutorial videos don't work?

Discussion in 'Mac Basics and Help' started by mikesae, Jul 18, 2010.

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  1. mikesae, Jul 18, 2010

    mikesae macrumors newbie

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    Jul 17, 2010
    #1
    Hi I just bought a MBP, my first Mac. I don't know how to use this thing, but am looking forward to learning OSX. Now, my first destination was apple.com, but the tutorial videos don't work. http://movies.apple.com/findouthow/mac/

    I can see the Anotomy of a Mac picture, with the "Click to Play" prompt, but when I click nothing happens.

    I'm using a current 15" MBP and Safari 5- clean, no extra add ons.

    FWIW, videos on youtube, etc work fine.
     

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  2. John Doe 57, Jul 18, 2010

    John Doe 57 macrumors 65816

    John Doe 57

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    #2
    Have you updated Flash Player and/or QuickTime Player?
     
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  3. jaw04005, Jul 18, 2010

    jaw04005 macrumors 601

    jaw04005

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    #3
    The page didn't fully load. Apple's Web site doesn't use Flash and if you're MacBook is new it's running the latest version of QuickTime X.

    I would try clicking the Safari application menu, then choosing Empty Cache and reloading the page.
     
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  4. celticpride678, Jul 18, 2010

    celticpride678 Guest

    celticpride678

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    #4
    Same thing is happening to me in Chrome. Could be that they are having issues right now.

    I can click the play button though.
     
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  5. mikesae, Jul 18, 2010

    mikesae thread starter macrumors newbie

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    #5
    i emptied the cache and still no luck. I also found that the apple homepage doesn't load properly; there should be a big iphone4 ad where the blank white space is.

    Funny, this thing's 36 hours old and is having problems displaying the apple webpage???
     

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  6. forcefieldkid, Jul 18, 2010

    forcefieldkid macrumors 6502

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    #6
    Have you done a software update yet?
     
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  7. mikesae, Jul 19, 2010

    mikesae thread starter macrumors newbie

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    Jul 17, 2010
    #7
    Yes, updated all software as part of the initial setup.

    Update: interestingly, everything works fine with google chrome!

    For some reason the safari 5 doesn't display the apply.com homepage nor plays the tutorial vids, yet chrome is fine?
     

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  8. Laurencia7, Jul 20, 2010

    Laurencia7 macrumors 6502

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    #8
    either you need quicktime or use another browser.
    Quicktime is standard on macs, and their website.
    Try searching on youtube for the tutorial vids, but you really don't need them. Macs show you how to work, just take the wheel and drive.
     
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  9. Laurencia7, Jul 20, 2010

    Laurencia7 macrumors 6502

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    #9
    use safari not chrome, and register your mbp with apple.com as well as create an account. Download the latest free quicktime program, I am sure you have it, but do it anyway.
     
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