apple.com tutorial videos don't work?

Discussion in 'Mac Basics and Help' started by mikesae, Jul 18, 2010.

  1. mikesae macrumors newbie

    Joined:
    Jul 17, 2010
    #1
    Hi I just bought a MBP, my first Mac. I don't know how to use this thing, but am looking forward to learning OSX. Now, my first destination was apple.com, but the tutorial videos don't work. http://movies.apple.com/findouthow/mac/

    I can see the Anotomy of a Mac picture, with the "Click to Play" prompt, but when I click nothing happens.

    I'm using a current 15" MBP and Safari 5- clean, no extra add ons.

    FWIW, videos on youtube, etc work fine.
     

    Attached Files:

  2. John Doe 57 macrumors 65816

    John Doe 57

    Joined:
    Jan 26, 2008
    Location:
    Los Angeles, CA
    #2
    Have you updated Flash Player and/or QuickTime Player?
     
  3. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #3
    The page didn't fully load. Apple's Web site doesn't use Flash and if you're MacBook is new it's running the latest version of QuickTime X.

    I would try clicking the Safari application menu, then choosing Empty Cache and reloading the page.
     
  4. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #4
    Same thing is happening to me in Chrome. Could be that they are having issues right now.

    I can click the play button though.
     
  5. mikesae thread starter macrumors newbie

    Joined:
    Jul 17, 2010
    #5
    i emptied the cache and still no luck. I also found that the apple homepage doesn't load properly; there should be a big iphone4 ad where the blank white space is.

    Funny, this thing's 36 hours old and is having problems displaying the apple webpage???
     

    Attached Files:

  6. forcefieldkid macrumors 6502

    Joined:
    Jan 20, 2010
  7. mikesae thread starter macrumors newbie

    Joined:
    Jul 17, 2010
    #7
    Yes, updated all software as part of the initial setup.

    Update: interestingly, everything works fine with google chrome!

    For some reason the safari 5 doesn't display the apply.com homepage nor plays the tutorial vids, yet chrome is fine?
     

    Attached Files:

  8. Laurencia7 macrumors 6502

    Joined:
    Jun 3, 2009
    #8
    either you need quicktime or use another browser.
    Quicktime is standard on macs, and their website.
    Try searching on youtube for the tutorial vids, but you really don't need them. Macs show you how to work, just take the wheel and drive.
     
  9. Laurencia7 macrumors 6502

    Joined:
    Jun 3, 2009
    #9
    use safari not chrome, and register your mbp with apple.com as well as create an account. Download the latest free quicktime program, I am sure you have it, but do it anyway.
     

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