Long story short, a few weeks ago (Monday 25th of January) I noticed some bright white spots on my 2013 MBA screen. Only really noticeable under a white background, but since it has a few months of AppleCare, I thought I'd get it checked out and hopefully replaced. My nearest Apple Store (Regent St in central London) did not have any Genius bar appointments available, so AppleCare told me to take it to Compu-B, which is an authorised Apple Authorised Service Provider nearby. They told me it would take 5-7 working days.
Fast-forward to today, my Macbook Air still has not been repaired because the Apple warehouse sent them the wrong part. I have been in touch regularly with Compu-B, who have spoken to Apple every day and still have not sent the correct LCD part. I called AppleCare two days ago to see if I could try to expedite things on their end, they were very nice on the phone but Compu-B still have not yet received the part needed to execute my laptop repair. Needless to say, I am very disappointed with the level of service by Apple on this occasion.
I am assuming that at some point in the future I will get my laptop back after what has been nearly 3 weeks. Is it all possible to claim some sort of compensation from AppleCare given this, what seems to me, pointless delay?
Thanks,
Fast-forward to today, my Macbook Air still has not been repaired because the Apple warehouse sent them the wrong part. I have been in touch regularly with Compu-B, who have spoken to Apple every day and still have not sent the correct LCD part. I called AppleCare two days ago to see if I could try to expedite things on their end, they were very nice on the phone but Compu-B still have not yet received the part needed to execute my laptop repair. Needless to say, I am very disappointed with the level of service by Apple on this occasion.
I am assuming that at some point in the future I will get my laptop back after what has been nearly 3 weeks. Is it all possible to claim some sort of compensation from AppleCare given this, what seems to me, pointless delay?
Thanks,