Person 2: I never owned one, but I didn’t like it, either.
I liked it, but I never owned one.
Joking aside - the issue isn't that it is a bad machine, the problem is that the iMac Pro is a
niche machine for people who want an all-in-one 27" 5k Xeon workstation with a non-removable display.
It's not about the iMac/iMac Pro - it's about the non-existence of a "headless" alternative with full-size GPUs, copious internal storage etc.
It's not about the 28 Core Mac Pro with quad GPU and 1.5TB RAM - it's about the lack/extreme price of anything a bit more mid-range.... and, at the other end, proper high-density, high-performance rackmounts and servers (you can get
56 core dual Xeon systems, you know...)
It's not about the XDR display - it's about the lack of a 5k Thunderbolt display to go with your Mini or alongside your iMac or MBP.
It's not about the 15"/16" MBP - its about the lack of a real portable workstation for people for whom weight/battery life isn't everything at one end, or a lower-spec 15" machine for people who just want a big screen for spreadsheets, DTP/web design, coding etc.
It's not about the butterfly keyboard (...if you give Apple the benefit of the doubt that the 3rd gen version fixed the reliability) it's about Apple choosing such an extremely love-it-or-hate-it style of keyboard as the
only option across their laptop range.
It's not just about
any iMac Pro/Mac Pro, its about the way that every Pro desktop since 2010 has ended up going for several years without a real update before suddenly being replaces with a radically different concept (with the current Mac Pro looking like it might be on the same path...)
The snag with Apple is that they make a range of niche machines, and rely on MacOS loyalty/lock-in to hang on to customers who don't fit those niches. They act like a Mom & Pop "boutique" PC maker... but they're
freaking Apple.
Back in April 2017, they could have phoned Foxconn and had a shipload of nice-looking PCIe tower "xMacs" in the stores 6 months later, at minimal R&D cost, sold them at a hefty premium over comparable PCs "because MacOS" and a huge proportion of their "pro" customers, enthusiasts and power users would have been delighted. Maybe, in 1998, when a PCIe mini-tower was the go-to form factor for consumers - that would have killed sales of more profitable iMacs and MacBooks. But this was 2017, by which time most regular consumers wanted laptops.