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According to the AT&T CSR we spoke to this morning upgrade eligibility dates and the pricing models are all dictated by Apple, Inc. and they cannot be changed.

Of course Apple controls the pricing. When has that ever not been the case with any Apple product.

Apple customers expect and demand access to the latest Apple gadgets and they expect their loyalty will be rewarded.

No, you are not special. If you signed a 2-year contract for a phone, you have to ride it out or pay the early termination fee just like anyone else. Welcome to reality.

Apple should have never made exceptions in the past to allow people to upgrade 1/2 way through the contract. They set themselves up for this kind of whining when they didn't continue it indefinitely for every iPhone release.
 
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