Apple 'core' issue

[Theshed]

My three kids are Apple mad, me I buy whatever gives best value at the time it is required.
This year two of said 3 kids where in need of a 'phone upgrade. Son, had Nokia for two years, now screen cracked, Daughter number two had I phone 5 for two years, just stopped working !
Daughter dropped new 7 off bed onto carpeted floor, screen cracked. £50 repair on insurance.
Son had 7 for eight weeks and it bent, no real reason, he keeps it in jacket pocket reasonably flat. Returned to Apple store 'Genius' said we must have damaged it and offered to replace under insurance for £70. Which we had to accept. I suggested it may be a faulty product. Wow ? Almost blasphemous.
I demonstrated the point by throwing my old Samsung onto the desk and onto the floor. My 14 year old Son actually confiscated it from me as the staff where getting a bit, erm, anxious.
So the point is would Apple actually admit to selling a faulty product and do they have an inbuilt limited lifespan ?

 

[x34]

let's talk about your "core" issue: dont buy your kids phones they cant handle. or maybe some cheaper ones like 5s. move on!

 

[Theshed]

The kids 'handle' their phones much better than I do.
Unfortunately like most teenagers these days they are brainwashed into believing certain products are better.
For some reason my last two lines did not appear. Which basically where.
Would Apple admit to a manufacturing fault and do Apple and possibly similar products have a limited lifespan by design ?

 

[Falhófnir]

The kids 'handle' their phones much better than I do.
Unfortunately like most teenagers these days they are brainwashed into believing certain products are better.
For some reason my last two lines did not appear. Which basically where.
Would Apple admit to a manufacturing fault and do Apple and possibly similar products have a limited lifespan by design ?

Generally Apple are pretty good at replacing if it’s a clear manufacturing issue, but they will hold their ground for accidental damage - which is all a bend could really be... mind you, since the 6s these things are hard to bend, you have to apply some serious force. In all I don’t think they were being unreasonable in not replacing it for free, sorry if it’s not what you want to hear, but at least it’s only £70, not £500!

 

[Theshed]

Generally Apple are pretty good at replacing if it’s a clear manufacturing issue, but they will hold their ground for accidental damage - which is all a bend could really be... mind you, since the 6s these things are hard to bend, you have to apply some serious force. In all I don’t think they were being unreasonable in not replacing it for free, sorry if it’s not what you want to hear, but at least it’s only £70, not £500!

Yea, I do agree somewhat with what you say but I really did try and bend my old 'phone by hand force and sitting on it with not a bend in sight. Guess like many things today, they don't make 'em like they used to

 

[Newtons Apple]

I love it when your son had a 7 that got bent for no real reason.

 

[timeconsumer]

My iPhone 7 bent as well. It’s been the only iPhone I’ve had that bent. Mine was due to a case requiring a lot of effort to remove the phone from.

At least you can walk into an Apple store and get it replaced same day even if it costs money.

 

[Theshed]

I love it when your son had a 7 that got bent for no real reason.

You bet, I was pretty annoyed that my Daughters screen cracked following a 3ft fall onto a carpet. But it happened. The bend, how , why ?

 

[Newtons Apple]

You bet, I was pretty annoyed that my Daughters screen cracked following a 3ft fall onto a carpet. But it happened. The bend, how , why ?

I would say you son accidentally bent it. He could have sat of stepped on it while it was not on a flat surface, there are many ways. It did not bend itself so . . . .

Sorry but you kids are too young to not expect damage with a device like an iPhone.

 

[blairian89]

I know one thing. Phones, along with everything else on this planet, don’t damage themselves.

You are responsible for the phone as soon as you purchase it. If it wasn’t bent or damaged when you got it, then it happened on your or your kids watch; you have to take responsibility for it.

This isn’t rocket science - I’ve got ten year old Apple products running to this day and have only seen one iPhone die a premature death - which was due to a battery failure. This was a clear manufacturing defect and yes, it does happen.

Are there duds? Yes. Are there phones that, because of a manufacturing defect, will not last as long as another? Yes. Will a phones lifespan be affected by its environment and use? Yes.

Apple produces and sells some of the most reliable and lasting electronic devices on the market. There is no built in death switch that Apple flips. Hell, I saw an older gentleman at lunch earlier today using an iPhone 3G or 3GS.

Thin aluminum bends and glass breaks - this is fact. These phones, while relatively sturdy, are not made out of quarter inch steel plates. It does take considerable hand force to bend the iPhone, but just sitting down with it in your pocket can easily be enough to bend it. Glass screens can break as well in the same manner.

In the pursuit of increased scratch resistance, which most consumers desire and Apple likely prefers to keep consumer experience high, Apple has traded off shatter resistance. The softer the material (plastic for example) the easier it scratches but better protects against impact. The harderr the material (ceramic for example) the harder it is to scratch, but as such, it also is more brittle and susceptible to shattering. There’s always a trade off, and this is not a defect. The pinnacle of scratch resistant glass, sapphire, shatters terribly.

I somehow put a thumb sized debt into the back of my iPhone 7 and I was pissed...at myself. I don’t know how I did it or managed to do it, but I did it and it was my fault. You live and you learn.

If I were you I would either take this as a chance to teach your kids a lesson in responsibility and have them pay for their mistakes, or purchase them something cheaper until they can prove that they can properly take care of their stuff.

This isn’t an Apple issue - this is a care and use issue.

 

[Technarchy]

I love it when your son had a 7 that got bent for no real reason.

I've yet to encounter something that bends without being subjected to some type of force.

 

[blairian89]

I always tell people to go and get an otterbox

I left my phone in the road in an Otterbox and it got smushed for no reason!

Apple needs to admit fault.

That was sarcasm...because someone will undoubtedly take it seriously.

 

[Reno Raines]

I have seen iPhones damaged even in the most protective cases. It happens, just not by itself. They were all dropped or something similar happened.

 

[44267547]

My iPhone 7 bent as well. It’s been the only iPhone I’ve had that bent. Mine was due to a case requiring a lot of effort to remove the phone from.

At least you can walk into an Apple store and get it replaced same day even if it costs money.

I remember your thread on this. But some cases are extremely difficult to remove and overtime, the course of the stress of the aluminum can cause it to Bend as yours did.

 

[ventmore]

My son dropped his iPhone SE, and was gutted because he thought he’d shattered the screen. Turns out he’d only shattered the screen protector. I should add that it also had the Apple leather case on.

These are the ones I use......I have no doubt they’ll make them for the 7. Not only do they do the job, but they’re really easy to apply without any air bubbles.

 

[Applefan4515]

Phones don’t just bend theirselves. Either your not telling the real story or your kid isn’t telling you the real story.

 

[bufffilm]

My three kids are Apple mad, me I buy whatever gives best value at the time it is required.
This year two of said 3 kids where in need of a 'phone upgrade. Son, had Nokia for two years, now screen cracked, Daughter number two had I phone 5 for two years, just stopped working !
Daughter dropped new 7 off bed onto carpeted floor, screen cracked. £50 repair on insurance.
Son had 7 for eight weeks and it bent, no real reason, he keeps it in jacket pocket reasonably flat. Returned to Apple store 'Genius' said we must have damaged it and offered to replace under insurance for £70. Which we had to accept. I suggested it may be a faulty product. Wow ? Almost blasphemous.
I demonstrated the point by throwing my old Samsung onto the desk and onto the floor. My 14 year old Son actually confiscated it from me as the staff where getting a bit, erm, anxious.
So the point is would Apple actually admit to selling a faulty product and do they have an inbuilt limited lifespan ?

Whatever phone they will have is immaterial...get insurance/SquareTrade/whatever.

It's going to be expensive as long as you are footing the bill.

 

[Theshed]

Phones don’t just bend theirselves. Either your not telling the real story or your kid isn’t telling you the real story.

No one would benefit my making it up.

 

[ronincse]

Yeah I'm sure the phone just bent somehow for no reason at all.

Sorry but something happened to it to cause it to bend and it was most likely something your son, or possibly one of his friends, did and didn't want to admit to you. That's really the only possibility