Apple cost-cutting again?

Discussion in 'Apple Watch Accessories' started by profmatt, Apr 3, 2018.

  1. profmatt macrumors 68000

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #1
    Last week I ordered a Milanese loop. Every Apple product I ordered last year — and I order a lot — were delivered by either DPD or UPS. I was always thrilled when I saw DPD were shipping — they give you one-hour delivery slots and you can stalk the driver so you know exactly when he's coming.

    But for this order, DPD was only available as a paid extra. Otherwise I had to put up with Royal Mail. Like an idiot, I decided to save the money and chose Royal Mail. The best they offer is to give you a four-hour delivery window when they "expect" to deliver. That window closed an hour ago and — of course — they're still not here.

    I've been an Apple fanboy for 30 years. But in the last few years, my loyalty has slowly been draining away. The endless cost-cutting, the huge price rises, the incompetence — late product launches, inadequate supply . . . have had me considering for the first time switching to another brand. A friend of mine showed me his S9 — it's a fine looking phone. Vastly better looking than the X. For now I'm happy with my 8, but when the time comes to replace it, it's no longer obvious to me that I'll only look at Apple's offerings.
     
  2. mtneer macrumors 68030

    mtneer

    Joined:
    Sep 15, 2012
    #2
    I don't understand why consumers show "loyalty" to Apple (or any other corporation). The only loyalty they have is to their shareholders - not to you, not their employees or anyone else. The only way you can impact decision making at Apple is to hit them where it counts - in the bottom line. The longer you make anything Apple puts out an automatic purchase, the less incentive they have to do anything for the consumer. Let them earn your purchase for a change.
     
  3. profmatt thread starter macrumors 68000

    profmatt

    Joined:
    Mar 7, 2015
    Location:
    UK
    #3
    I agree. My spending on Apple products in 2018 is vastly lower than in 2017 and it will stay that way. And I will look at other options now, whereas in the past if Apple had the kind of thing I wanted, I bought it.
     
  4. the future macrumors 65816

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  5. willmtaylor macrumors G3

    willmtaylor

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    A Natural State
    #5
    I’d be thrilled to have a 4-hour delivery window for packages.
     
  6. Starship67 Suspended

    Starship67

    Joined:
    Oct 28, 2017
    Location:
    LA
    #6
    Apple is flawed because YOU chose to save a couple of bucks on shipping and you can’t get what you ordered when YOU think you should. Talk about cost cutting and flawed.
     
  7. csurfr macrumors 68000

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    Seattle, WA
    #7
    First world problems, right?
     
  8. KarimLeVallois macrumors 68000

    KarimLeVallois

    Joined:
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    Location:
    London
    #8
    That's weird, I don't get an option to chose courier, just the 'free delivery' and this is usually DPD or UKMail.
     
  9. NoBoMac, Apr 3, 2018
    Last edited: Apr 4, 2018

    NoBoMac macrumors 68000

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    #9
  10. KarimLeVallois macrumors 68000

    KarimLeVallois

    Joined:
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    Location:
    London
    #10
    Have to disagree, DPD is much better in central London than any of the others. Funny you found that link though...
     
  11. willmtaylor macrumors G3

    willmtaylor

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    #11
  12. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #12
    I’ve finished my tea ️ thinking about this, still struggling to understand how this is Apple cutting cost! ‍♂️
     
  13. profmatt thread starter macrumors 68000

    profmatt

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    Mar 7, 2015
    Location:
    UK
  14. srshaw macrumors 6502

    Joined:
    Aug 13, 2011
    #14
    I much prefer royal mail to dpd. They are far more likely to deliver to a safe place or neighbour rather than the inevitable trip to the depot.
     
  15. csurfr macrumors 68000

    Joined:
    Dec 7, 2016
    Location:
    Seattle, WA
    #15
    Lately every Apple product I have purchased here in the states has been delivered by FedEx. I don’t know if maybe it’s because they are shipping from a distribution center close to FedEx or ?? It used to be that all of my Apple products came via DHL or UPS.
     
  16. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #16
    I noticed this too - I ordered the space grey keyboard and trackpad and it shipped by Royal Mail when usually items over £100 ship by DPD or UK Mail.

    This seems to be a very recent change. I guess they weighed up the cost of postage versus the lower insurance Royal Mail offers and found out they were better off overall raising the £100 limit even after taking into account lost packages. (This is also the second time this has happened in about two years - the Royal Mail limit used to be £49.)

    Personally I don't mind because it's just my normal postman who delivers it and he comes at about the same time every day. While DPD gives an hour slot, for me at least it is unpredictable when in the day that slot will be, whereas the postman is here at the time time, plus or minus 45 minutes, every day.

    They seem to be using Royal Mail Tracked 24 which also has the added benefit of usually delivering on a Saturday whereas DPD and UK Mail will never deliver an Apple order on a Saturday unless you paid for it.
     
  17. danny842003 macrumors 6502a

    danny842003

    Joined:
    Jun 6, 2017
    #17
    If the item is returned to a depot for collection the local post office is normally much easier to collect from than a courier as well.
    If they had started to use Hermes I would agree it was cost cutting.
     
  18. Nell macrumors 6502a

    Nell

    Joined:
    Jun 25, 2012
    Location:
    London
    #18
    While I enjoy the option of stalking my parcel and wondering at the bizarre routes DPD uses, given the choice I’d always choose Royal Mail because if I miss the delivery it’s easy to get to the sorting office. Plus, as I understand it, my Royal Mail delivery person will be paid better and not working in such a stressful employment culture.
     

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