So today when I woke up I discovered a pixel error (read: ONE dead pixel) on my macbook pro screen.
I was like, damn - that can't be right it's not even a month old, and I started reading articles on this forum and other places about what to do in this situation.
Basicly the impression I got from that was that they wouldn't care, but now that I called them it all worked out.
I got to speak with a very nice lady who listened to my problem and we discussed back and forth about ways to solve it without sending it in for repair.
We then concluded that I couldn't do more (had run 6 hours of red/blue/green shifting, and massaged the area of the dead pixel - didn't help), then I spoke to some tech' people and all that to make sure I had gone through all further options.
But in the end, after 30 mins of phone talking they are now mailing me a new macbook pro (priority shipping
) and even giving me time to do a transfer from the old to the new mac, by letting me keep both computers for a few days.
They really surprised me with that kind of service, but I guess that you get what you pay for
I certainly didn't get the same treatment when I had to return my LG monitor 3 times in a row for dead pixels... They pretty much seemed to hate me after the 2nd return haha
So, go apple though this post is to serve as a reminder that even though you do get to pay a lot for these computers it really is worth it!
I was like, damn - that can't be right it's not even a month old, and I started reading articles on this forum and other places about what to do in this situation.
Basicly the impression I got from that was that they wouldn't care, but now that I called them it all worked out.
I got to speak with a very nice lady who listened to my problem and we discussed back and forth about ways to solve it without sending it in for repair.
We then concluded that I couldn't do more (had run 6 hours of red/blue/green shifting, and massaged the area of the dead pixel - didn't help), then I spoke to some tech' people and all that to make sure I had gone through all further options.
But in the end, after 30 mins of phone talking they are now mailing me a new macbook pro (priority shipping
) and even giving me time to do a transfer from the old to the new mac, by letting me keep both computers for a few days.They really surprised me with that kind of service, but I guess that you get what you pay for
I certainly didn't get the same treatment when I had to return my LG monitor 3 times in a row for dead pixels... They pretty much seemed to hate me after the 2nd return haha
So, go apple
though this post is to serve as a reminder that even though you do get to pay a lot for these computers it really is worth it!